If you've ever thought about using video to complement your written User Assistance but not known where to start, this presentation might help.
The presentation outlines a recent project I undertook to use video screencasts to complement our in-product help and manuals.
The project involved replacing Sage CRM's old in-product training videos - some of which were up to 10 minutes long - with short, easy-to-follow, discrete pieces of product training.
The project involved introducing two types of video:
To introduce new product features
To guide users through more complex areas of the application
The shorter, faster paced videos that I produced have no captions, fewer recorded mouse clicks, and a single, unified, exciting watchable style.
The presentation explains my approach to recording the videos, including a number of important considerations, such as the whether the videos should contain voiceover, the importance of making them easily localizable, and whether they should be outsourced or produced in house.