Level 2 Certificate
Retail Knowledge
Level 2 Certificate: Retail Knowledge
What your course will cover:
The Level 2 Certificate in Retail Knowledge course was ...
The units in this qualification
Core Units:
Unit 1 Understanding Customer Service in the Retail Sector - This unit
provide...
Store Manager
Salary: £25K + Bonus +
Pension
Trainee Sales Assistant -
Retail
Salary: £15,000 rising to
£20,000
Retail Sal...
Get on a Course and Get Ahead!
The course was an excellent
opportunity to meet new people and
share my ideas about how to ...
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Retail Knowledge Training - Work Club

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Retail Knowledge Training - Work Club -The Level 2 Certificate in Retail Knowledge course was developed to help learners gain an understanding of areas such as selling, service, team working, health and safety, dealing with theft and product knowledge for specific areas such as chilled food, newspapers, garden retail, beauty, fashion and many more.
The course is ideal for anyone who currently works, or is interested in working, in the retail sector.
The benefits are:
• Gain a nationally-recognised qualification at Level 2.
• Further your personal development and develop new skill and understanding.
• Demonstrate a commitment to updating your knowledge in this area.
• Increase professional confidence.
• Support and guidance from a dedicated team of qualified assessors/tutors.
• Receive a set of high quality learner support materials that will be yours to keep and use as a
reference material.
• Provide you with a competitive edge when applying for job roles in this exciting sector.
Delivery and Assessment

You will be provided with quality resources that will give you the knowledge and understanding required to enable you to undertake the end of unit assessements. The learning materials are flexible and can be completed at times convenient to you. You will have the support, advice and guidance of a knowledgeable assessor/tutor throughout the duration of the course. The course is delivered over six days arranged over a two or three week period.
Progression options are to go on to further qualifications such as Apprenticeships and
NVQs.
By attending this course you will gain valuable skills and demonstrate to prospective employers.

For more information contact us: 0121 707 0550 or e-mail: info@pathwaygroup.co.uk

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Retail Knowledge Training - Work Club

  1. 1. Level 2 Certificate Retail Knowledge
  2. 2. Level 2 Certificate: Retail Knowledge What your course will cover: The Level 2 Certificate in Retail Knowledge course was developed to help learners gain an understanding of areas such as selling, service, team working, health and safety, dealing with theft and product knowledge for specific areas such as chilled food, newspapers, garden retail, beauty, fashion and many more. Who is this course for? The Level 2 Certificate in Retail Knowledge is an ideal course for anyone who currently works, or is interested in working, in the retail sector. What are the benefits of this course? • Gain a nationally-recognised qualification at Level 2. • Further your personal development and develop new skill and understanding. • Demonstrate a commitment to updating your knowledge in this area. • Increase professional confidence. • Support and guidance from a dedicated team of qualified assessors/tutors. • Receive a set of high quality learner support materials that will be yours to keep and use as a reference material. • Provide you with a competitive edge when applying for job roles in this exciting sector. Delivery and Assessment You will be provided with quality resources that will give you the knowledge and understanding required to enable you to undertake the end of unit assessements. The learning materials are flexible and can be completed at times convenient to you. You will have the support, advice and guidance of a knowledgeable assessor/tutor throughout the duration of the course. The course is delivered over six days arranged over a two or three week period.
  3. 3. The units in this qualification Core Units: Unit 1 Understanding Customer Service in the Retail Sector - This unit provides the learner with the knowledge and understanding of retail customer service. It focuses on standards of customer service and covers how customer complaints and problems are resolved in retail businesses. Unit 2 Understanding the Retail Selling Process - This unit provides the learner with the knoweldge and understanding of the retail selling process. It focuses on the techniques used for indentifying and meeting the needs of customers in retail businesses. Unit 3 Understanding How Individuals & Teams Contribute to the Effectiveness of a Retail Business - This unit provides the learner with the knowledge and understanding of how to monitor their own performance and develop them to achieve higher standards. It focuses on how working as a team and using effective communication skills can maximise overall productivity. The unit also covers employment rights and responsibilities. Unit 4 Understanding How a Retail Business Maintains Health and Safety on its Premises - This unit provides the learner with the knowledge and un- derstnding of the procedures required for maintaining health and safety on the premises of retail businesses. It also covers employers’and employees’ responsibilities in terms of legislation and safe working practices. Additional Units Unit 7 Understanding the Handling of Customer Payments in a Retail Business - This unit provides the learner with the knowledge and understanding of the cashier’s responisbilities in terms of processing payments at the payment point within retail businesses. Unit 8 Understanding the Control, Receipt and Storage of Stock in a Retail Business - This unit provides the learner with the background knowledge and understanding of what is required to work‘behind the scenes’, dealing with all aspects of stock control and handling. Progression options The programme supports progression on to further qualifications such as Apprenticeships and NVQs. Why attend? By attending this course you will gain valuable skills and demonstrate to prospective employers For more information contact us on: Tel: 0121 707 0550 Email: info@pathwaygroup.co.uk
  4. 4. Store Manager Salary: £25K + Bonus + Pension Trainee Sales Assistant - Retail Salary: £15,000 rising to £20,000 Retail Sales Assistant Salary: £15,000 + Bonus Assistant Store Manager Salary: £18,000 + Bonus Learn and £arn! Here is a sample of some jobs and salaries currently available in this sector.
  5. 5. Get on a Course and Get Ahead! The course was an excellent opportunity to meet new people and share my ideas about how to find work successfully. I also feel I’ve made good progress in finding work, because of this course. To the dearest teacher, It was so good to be in the class and I was happy to take part in the group. I would do it again and I would like to thank you kindly for having me. Keep up the good work! The sessions are 10 out of 10. The assistance was also very good I think Pathway is a good organisation. The information was broken down to an great, understandable level and overall I found the course very helpful. I will ask my colleagues to contact Pathways if they also want to do an NVQ. I am very happy with my NVQ Level 2 that I completed with Pathways. The support I received on the learning programme was really good. Thank you.

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