Hospitality Training Partnership Apprenticeship Guide

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The Hospitality Training partnership provide training that will help you get into the thriving business of the hospitality industry. From bar staff, to waiters/waitresses to housekeepers there is something for everyone in the hospitality indusrty. Apprenticeships will help you gain a practical understanding and experience of the hospitality industry as well as qualifications which will help you to build a strong reputation and career.

For more information about these apprenticeships or any others that we offer please contact us on: 0121 707 0550 or email: info@pathwaygroup.co.uk

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Hospitality Training Partnership Apprenticeship Guide

  1. 1. Hospitality Training Guide Pathway Groupputting you first
  2. 2. INTRODUCTION Apprenticeships are the smart way to gain qualifications because they provide work experience, a paid job and promotion possibilities from day one. In a time of rising unemployment, especially for school and college leavers, the hospitality industry is one of the few sectors in the UK that is still recruiting and expanding. This expanding industry requires staff at all levels and Hospitality Training Partnership can provide you with the skills needed for a job in this varied sector. From jobs as chefs to bar staff to waiters you can also expand your opportunities to enter a career in sales and marketing, banqueting and conferences, events and functions and outside catering. 1.
  3. 3. NOT GOING TO UNI? Considering going to university but worried about the fees? Concerned about the problem of finding a job after you graduate? Look at an Apprenticeship with Hospitality Training Partnership (HTP): • You earn while you learn • For eligible learners the Apprenticeships are fully funded We will help you find an employer and with their assistance, we will provide you with an intermediate Apprenticeship to learn the industry’s key vocational skills. For example, taking a Hospitality Services Apprenticeship in a hotel, restaurant or catering outlet teaches you the basics of food preparation, food and bar service and customer service skills. At the end of the year, we would expect you to progress to a Team-leading Apprenticeship or Hospitality Supervision Advanced Apprenticeship. In just two years you should be in a supervisory role leading to a management position; putting you well ahead of University or BTEC/HND graduates. And, all this while you’re earning a wage as well as gaining that all important experience with no fees, student loan or debt. Hospitality Management, without going to Uni! 2. Who’s it for? School or College leavers with GCSE’s or A-Levels, who want to pursue a career in Hospitality Management without going to University. What happens next? You’ll become a fully trained member of staff. What happens next? What happens next? What you’ll do: Learn new skills as a Chef, Waiter, Receptionist, Housekeeper, Cleaner or Bar Staff on the job, while completing Level 2 NVQ or an Apprenticeship. And from there you will … Learn to manage with a NVQ in Team Leading. This will help you …. Develop your knowledge, skills and career further by completing Diploma or Higher Apprenticeship in Management. And, then …. In the future you can open your own restaurant or start your own catering or events business! Duration 12 months Duration 8 – 18 months
  4. 4. Career Opportunities & Progression Routes in the Hospitality Industry The following gives an overview of the potential career paths and progressions in the hospitality industry. Apprentice or Commis Chef/Cook Trainee or Apprentice Chef, learning their skills by working throughout the entire restaurant. Chef de Partie Has Cookery NVQ 2. Needs flexible, imaginative skills. Needs to be hard working and well disciplined. Sous Chef Has or working towards NVQ 3. Deputy Head Chef. Needs good leadership and organisation skills. Head Chef Has NVQ 3. Good team leader. Needs excellent communication, financial & creative skills needed. Executive or Development Chef At any stage in a Chef’s development they could open their own restaurant or become a working partner in a catering business. Apprentice Waiter or Waitress Apprentice Waiter or Waitress, learning their skills by working throughout the entire restaurant. Waiter or Waitress Has Food Service NVQ. Needs excellent people and selling skills and has a good knowledge of food Head Waiter or Supervisor Has or working towards NVQ 3. Needs outstanding leadership, people and organisational skills. Restaurant Manager Has NVQ 3 or 4 or equivalent. Needs excellent communication and financial skills and good menu knowledge. Food and Beverage Manager Promotion to General Manager or Site Manager or open own restaurant business solely or in partnership Apprentice Housekeeper or Cleaner Apprentice Cleaner or Housekeeper, learning their skills by working in all the housekeeping or cleaning areas. Room Attendant or Cleaner Has appropriate NVQ 2. Has the responsibility of servicing rooms or cleaning areas. Floor Housekeeper or Cleaning Supervisor Has or working towards NVQ 3 Hasthe responsibility ofsupervising a team and checking their work. Head Housekeeper or Cleaning Manager NVQ 3 or 4 or equivalent Hasthe responsibility ofthe cleanliness of site and bedrooms. General Manager or Site Manager Promotion to Site or General Manager Depending on nature of organisation, future promotion could involve changing companies. Bar Apprentice Bar Apprentice, learning their skills by working in the bar and restaurant. Bar Staff or Wine Waiter Has Drink Service NVQ 2. Potentially specialising as Cocktail Bar-man skills or Sommelier. Head Barman or Supervisor Has or is working towards NVQ 3. Has the responsibility of supervising Bar Staff and bar operations. Bars or Beverage Managers NVQ 3 or 4 or equivalent. Is responsible for all drinks service, bar staff and stock. Licensee or Publican Promotion to Food and Beverage or Functions Manager. Can rent or buy own licensed premises e.g. a pub or wine bar. Front Office Apprentice Apprentice Receptionist, learning their skills by working front office, reservations & reception shifts. Hotel Receptionist Has Front Office NVQ 2. Could specialise as Reservations Clerk or Cashier. Head Receptionist or Shift Leader Has or working towards NVQ 3. Is responsible for supervising front office and reception team. Front of House Manager NVQ 3 or 4 or equivalent. Is responsible for all front and back office operations. General Manager Promotion to Deputy or General Manager. Depending on nature of organisation, future promotion could mean changing companies. 3.
  5. 5. Chef 4. It may be simple to cook a full English breakfast for yourself at home, but imagine cooking breakfast for a thousand guests in a large hotel,every morning. Could you fry one hundred eggs at a time? Or, imagine preparing meals each day for the thousands of aeroplane passengers who fly out of Britain, ensuring they reach each plane on time, in perfect condition, to be served at 35,000ft in the air. If you enjoy cooking, with training you could join the ranks of professional chefs who cook across the country every-day and who knows you might end up as one of the famous celebrity chefs on our television screens. After all they all started as Apprentices or trainee (commis) chefs! What could you gain from the following Apprenticeships? Professional Cookery Intermediate Apprenticeship • BTEC Level 2 Certificate in Hospitality & Catering Principals (Professional Cookery) (Tech Cert) • NVQ Level 2 Diploma in Professional Cookery • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Professional Cookery Advanced Apprenticeship • BTEC Level 3 Certificate in Hospitality Catering Principals (Professional Cookery) (Tech Cert) • NVQ Level 3 Diploma in Professional Cookery • Key Skills Application of Number (Level 2) • Key Skills Communication (Level 2) Food Production & Cooking Intermediate Apprenticeship • BTEC Level 2 Certificate in Hospitality & Catering Principals (Food Production & Cooking) (Tech Cert) • NVQ Level 2 Diploma in Food Production & Cooking • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1)
  6. 6. Kitchen Services Intermediate Apprenticeship • BTEC Level 2 Certificate in Hospitality & Catering Principals (Kitchen Service) (Tech Cert) • NVQ Level 2 Diploma in Kitchen Services • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Did you know …? On our Apprenticeships you would usually start as a Kitchen Assistant or Trainee Chef (known as‘Commis’Chef).You would spend time in each area of the kitchen, learning a range of skills and techniques and how to prepare and cook ingredients, and look after kitchen equipment and utensils. Case Study: Peter was a twenty-four year old Assistant Chef at a pub when he first spoke to Hospitality Training Partnership about taking a work-based Advanced Apprenticeship. Peter had already completed an Apprenticeship in Professional Cookery at college when he was nineteen and left as he needed to start earning a salary. The menu at the pub is largely home-cooked food but uses lots of convenience products due to the volume of the business. However, since working there Peter has worked hard to introduce more fresh ingredients, with the blessing of the owner (who is also Head Chef). Opportunities: • Jobs for chefs are available in many different types of businesses such as hotels, restaurants, bistros, gastro pubs, food courts, fast-food outlets and many more. • Promotion opportunities in larger kitchens will take you from Commis Chef to Chef de Partie (in charge of one section of the kitchen), to Sous Chef (deputy head chef and able to cover for all the different Chefs de Partie), to Head Chef. • Greater career prospects exist in larger organisations to progress you from Head Chef to Executive or Development Head Chef for that outlet or the whole group. FACT: Chefs prepare and cook food in a variety of ways. The range can be enormous including traditional British fare, French or Italian cuisines, Thai, Chinese or Indian. (Food from over one hundred and fifty different countries is served in restaurants in the UK). 5.
  7. 7. Bar Staff 6. There is always a buzz working behind a bar, whether it’s in your local pub, a busy city centre bar, a hotel cocktail lounge, or even a night club. In local pubs Bar Staff deal with regular customers; in an airport or railway terminal bar, staff rarely see the same customer again; in a night club bar staff become part of the entertainment experience. What could you gain from the following Apprenticeships? Beverage Service Intermediate Apprenticeship • BTEC Level 2 Certificate in Hospitality & Catering Principals (Beverage Service) (Tech Cert) • NVQ Level 2 Diploma in Beverage Service • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Food and Beverage Service Intermediate Apprenticeship • BTEC Level 2 Certificate in Hospitality and Catering Principals (Food & Beverage Service) (Tech Cert) • NVQ Level 2 Diploma in Food & Beverage Service • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Customer Service Intermediate Apprenticeship • BTEC Level 2 Certificate in Customer Service (Tech Cert) • NVQ Level 2 Certificate in Customer Service Did you know …? Bar Staff serve a variety of alcoholic drinks to their customers, including a range of beers, lagers and ciders (bottled and draught), a range of wines, spirits and liqueurs and mixers as well as soft drinks. You would need to acquire a good knowledge of these products to advise your customers and serve them correctly.
  8. 8. Case Study: James had been out of work for a long time due to the construction industry downturn, and had no previous experience working in hospitality. However, with a big desire to get back working again he applied for a job at a late night bar which offered vocational training. James soon proved himself very capable, despite his lack of experience and his Manager was pleased to offer him a full-time job. FACT: Legally you need to be at least age 18 to serve alcoholic drinks. However, you can start a Food and Drink Service Apprenticeship at age 16 which will allow you to work in a licensed premise under supervision except for serving alcoholic drinks. Opportunities: • You will find jobs in pubs, clubs, wine bars, restaurants, hotels and other leisure complexes. You could also work in theatre bars, holiday centres, sports clubs, and airport terminals, or on ships, trains and aircraft. • Experienced and enthusiastic Bar Staff can expect swift promotion to Bar Supervisor, Deputy Bar Manager, Bar Manager, or even become a Pub Landlord. • There are also opportunities for you to become the licensee of a public house. • Managed Houses (pubs) are owned by the pub chain or brewery and you could be appointed Manager. • You could become your own boss in a tenanted house owned by a pub chain, or the Owner/Manager of a Free House. 7.
  9. 9. Waiting Staff 8. There are over 175,000 hospitality outlets in the UK serving food to their customers and they all require waiting staff! Waiting is not just about serving food to the tables and clearing away afterwards. Waiting staff are the sales-force determined to give the customer what they want and to ensure they have a sensational eating experience. There is a buzz about serving at a banquet for several hundred guests, or to welcoming regular customers to the local gastro pub or explaining the menu and wines to diners seeking a memorable meal out. What could you gain from the following Apprenticeships? Food & Beverage Service Intermediate Apprenticeship • BTEC Level 2 Certificate in Hospitality & Catering Principals (Food & Beverage Service) (Tech Cert) • NVQ Level 2 Diploma in Food & Beverage Service • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Customer Service Intermediate Apprenticeship • BTEC Level 2 Certificate in Customer Service (Tech Cert) • NVQ Level 2 Certificate in Customer Service • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Beverage Service Intermediate Apprenticeship • BTEC Level 2 Certificate in Hospitality & Catering Principals (Beverage Service) (Tech Cert) • NVQ Level 2 Diploma in Beverage Service • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Hospitality Services (Multi-skills) Intermediate Apprenticeship • BTEC Level 2 Certificate in Hospitality and Catering Principals (Hospitality Services) (Tech Cert) • NVQ Level 2 Diploma in Hospitality Services
  10. 10. • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Did you know...? In formal restaurants your work may include Silver Service. You would usually work in a team under the supervision of a Head Waiter or Waitress, sometimes known as the Maitre d’. You could also specialise in work as a Wine Waiter or Waitress, for example in a fine dining restaurant. You may be known as a Sommelier and would act as an expert in wine and other alcoholic beverages. Case Study: Working in a restaurant was never the planned career for Zainab but three months since completing a Food and Beverage Service Apprenticeship she is relishing a job she really enjoys. In the future Zainab plans on studying Hospitality Management at University with the aim of one day opening her own restaurant. Opportunities: • You will find jobs in pubs, clubs, wine bars, restaurants, hotels and other leisure complexes. You could also work in theatre bars, holiday centres, sports clubs and airport terminals, or on ships, trains and aircraft. • Experienced and enthusiastic bar staff can expect swift promotion to Bar Supervisor, Deputy Bar Manager, Bar Manager, or even a Pub Landlord. • There are opportunities for you to become the licensee of a public house. • Managed Houses (pubs) are owned by the pub chain or brewery and you could be appointed Manager. • You could become your own boss in a tenanted house owned by a pub chain, or the Owner/Manager of a Free House. FACT: Waiters and Waitresses take orders, explain the menu, serve food and clear and then reset tables in a variety of eating places. An important part of the work is to make customers feel welcome and comfortable during their meal. 9.
  11. 11. Receptionist 10. There are over 175,000 hospitality outlets in the UK giving services to their customers and they all require staff! Being a Receptionist is not just about taking calls and giving information. Reception staff area sales-force determined to give the customer what they want and to ensure they have a sensational experience. There is a buzz about welcoming regular customers to an establishment or giving much needed advice about a query. What could you gain from the following Apprenticeships? Front of House Reception Intermediate Apprenticeship • BTEC Level 2 Certificate in Hospitality & Catering Principals (Front of House Reception) (Tech Cert) • NVQ Level 2 Diploma Front of House Reception • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Business & Administration Intermediate Apprenticeship • Level 2 Certificate in Principals of Business and Administration (Tech Cert) • NVQ Level 2 Certificate in Business and Administration • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Customer Service Intermediate Apprenticeship • BTEC Level 2 Certificate in Customer Service (Tech Cert) • NVQ Level 2 Certificate in Customer Service • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Did you know…? Hotel Reception Desks are usually open 24/7 in large hotels and Receptionists usually work shifts, either starting early in the morning until mid-afternoon or from mid-afternoon to late evenings or completing night shifts.
  12. 12. Case Study: Before her Apprenticeship Laura had worked in various retail outlets, and like many people her age, was unsure of the career path she wanted. Having registered on The Apprenticeship Service website, Laura applied for a vacancy as an Apprentice Receptionist at a country hotel. Opportunities: In addition to Hotel Reception, qualified Receptionists can also work in a wide range of facilities including hospitals, doctor and dentist surgeries, solicitors’ practices, schools and hairdressers. Your chances for promotion will be greatest in larger organisations, and with experience you may be able to progress to a supervisory role such as Shift Leader and eventually Front of House Manager. You may also move into related areas such as Human Resources and Administration. FACT: Hotel Receptionists are usually the first point of contact for the customer so the de- mand for new recruits with customer service skills is growing fast. 11.
  13. 13. Housekeeping 12. Have you been lucky enough to stay overnight in a hotel room on holiday, for a family gathering or even on business? It’s a great feeling to walk into a welcoming bedroom, neat and tidy with a well-stocked bathroom, fluffy towels, crisp clean sheets and maybe a welcome present. The Housekeeping Staff are responsible for making sure the customer has a great experience staying in their hotel by ensuring bedrooms and bathrooms are spotlessly clean, fully stocked and always serviced for their guest. If you enjoy domestic activities and fancy looking after guest’s rooms, this could be the job for you. What could you gain from the following Apprenticeships? Housekeeping Intermediate Apprenticeship • BTEC Level 2 Certificate in Hospitality & Catering Principals (Housekeeping) (Tech Cert) • NVQ Level 2 Diploma in Housekeeping • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Cleaning and Support Services Intermediate Apprenticeship • BTEC Level 2 Certificate in Hospitality & Catering Principals (Housekeeping) (Tech Cert) • NVQ Level 2 Certificate in Cleaning & Support Services Skills • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Did you know...? Housekeepers (sometimes known as Room Attendants), make sure that guests bedrooms and bathrooms are clean, fully stocked, safe and tidy making them welcoming and attractive for guests after a long day.
  14. 14. Case Study: Michelle has made huge steps in her career in hotels; all in less than twelve months. At the age of sixteen Sam decided she had to make a choice on whether to continue her education in College or start working and try and forge a career. Michelle (now approaching her 18th birthday) is happy with the choice she made and is looking forward to a successful career within the hotel. Opportunities: • You could find employment in hotels, guest houses, holiday centres, care homes, student hostels, and residential homes. • You could also find work through one of the agencies which hotels use to recruit staff. • The opportunities for progression would depend on the size of the hotel. In larger organisations you are more likely to have the chance to progress to a Supervisory or Management job, as Floor Housekeeper, Deputy Head Housekeeper or Head Housekeeper. FACT: Housekeeping staff are also employed in care homes, student hostels, guest homes and other residential institutions. Often the work is combined with cleaning tasks such as ward orderlies in the NHS. 13.
  15. 15. Cleaner 14. What’s the first thing you notice when you enter any club, pub, hotel, restaurant, leisure outlet or sporting venue? Well obviously you expect it to be welcoming and to offer you a fabulous experience. What would stand out like a sore thumb would be if the venue looked dirty, there was rubbish on the floors, dusty surfaces, greasytable tops, smudgedmirrors and/or grubbylight fittings. Even more important, you would not want to eat any food or drink from any premises where the washrooms were un-hygienic, unclean and smelly. This shows how important skilled efficient Cleaners are to the hospitality industry. In today’s modern buildings with hi-tech interiors, Cleaners are using a variety of specialist cleaning equipment and materials. The day of the mop and bucket Cleaner is fast being replaced by the skilled Cleaning Technician. What could you gain from the following Apprenticeships? Cleaning & Support Services Intermediate Apprenticeship • BTEC Level 2 Certificate in Cleaning Principals (Tech Cert) • NVQ Level 2 Certificate in Cleaning & Support Services Skills • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Housekeeping Intermediate Apprenticeship • BTEC Level 2 Certificate in Hospitality & Catering Principals (Housekeeping) (Tech Cert) • NVQ Level 2 Diploma in Housekeeping • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Did you know...? Depending on the job, you may clean the same area every-day, or go to different sites; especially if you are a Specialist Cleaner or a Supervisor. Visiting teams of Cleaners work on different contracts.
  16. 16. Case study: Ahmed has been working for a contract cleaning company for the last eight years as an Industrial Cleaning Technician. His role involved not only routine cleaning but also the professional cleaning of ventilations and extraction systems. On a daily basis Ahmed uses specialist chemicals and equipment to carry out his job and he attends quarterly training sessions to ensure the correct and safe use of these. Opportunities: • If you clean premises such as hotels, pubs, night clubs, you may be employed directly by the outlet or cleaning may be out-sourced to a cleaning subcontractor who would employ you, • Prospects are good if you want to progress to Supervisory and Management level. You may then be able to use your experience to move into Facilities Management. • Other options would be to become a specialist in a particular aspect of cleaning, or set up your own cleaning business. 15.
  17. 17. Barista 16. Over the past decade the British public have fallen in love with quality coffee and coffee shops have opened up everywhere. Nowadays, everyone has their favourite coffee, whether it is a Double Espresso, a Skinny Latte, an Americano or a Cappuccino; a far cry from the drinks served in the original coffee shops in the City of London in the 1600s. With over 80,000 coffee outlets operating in high streets, railway stations, shopping malls, petrol stations and airports, Baristas are in demand. Whether it’s the chains like Starbucks, Costas, Nero’s or the thousands of independent outlets, they all require Baristas. What could you gain from the following Apprenticeships? Beverage Service Intermediate Apprenticeship • BTEC Level 2 Certificate in Hospitality & Catering Principals (Beverage Service) (Tech Cert) • NVQ Level 2 Diploma in Beverage Service • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Customer Service Intermediate Apprenticeship • BTEC Level 2 Certificate in Customer Service (Tech Cert) • NVQ Level 2 Certificate in Customer Service • Key Skills Application of Number (Level 1) • Key Skills Communications (Level 1) Did you know…? Baristas prepare coffee for customers in coffee bars, cafes and restaurants, using special Espresso machines. They often prepare other hot and cold drinks and may serve meals and snacks.
  18. 18. Case Study: Raj runs his own coffee bar with older brother in London. He has always maintained a high standard of service and always makessure all his staff knowthis as a priority. In 2012, Raj decided to enrol himself and his three staff onto the Beverage Service Apprenticeship programmes. Opportunities: • Baristas work in specialist coffee bars, including the big chains and smaller independent coffee shops. They also work in cafes, restaurants and hotels. • There are opportunities throughout the country, although mainly in towns and cities. There are opportunities to acquire a franchise with some coffee shop chains or to own an independent coffee shop or deli r café. FACT: Baristas in large coffee bars work in teams with Food Service Assistants, Back Kitch- en Staff and Managers. In small coffee shops, they may work alone or with just one or two other Service Assistants. 17.
  19. 19. Porter 18. A warm greeting when you arrive at your hotel, assistance out of your Taxi and help with your luggage. This is the impression the public has of a Hotel Porter, dressed in a smart uniform in the hotel’s livery. However, the job involves a lot more than that and requires a variety of skills and knowledge. No day is ever the same for Hotel Porters. In major four and five star hotels the Porter is usually the first member of staff the guest will meet. This responsible job role sets the standard for the level of customer service the guest can expect and their first impression of the hotel. What could you gain from the following Apprenticeships? Hospitality Service (Multi-skills) Intermediate Apprenticeship • BTEC Level 2 Certificate in Hospitality & Catering Principles (Hospitality Services) (Tech Cert) • NVQ Level 2 Certificate in Customer Service • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Customer Service Intermediate Apprenticeship • BTEC Level 2 Certificate in Customer Service (Tech Cert) • NVQ Level 2 Certificate in Customer Service • Key Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Did you know…? You will need a full and clean driving license if you job involves parking guests’cars. Knowledge of your local town is required to advise guests, answer their questions and give them directions.
  20. 20. Opportunities: • Porters are employed in hotels throughout the country, and also public buildings, corporate headquarters, office blocks and luxury residential apartment blocks, especially in London. • In large hotels you may be able to progress to Head Porter or Concierge. FACT: Porters work as part of the hotel’s front-of-house team to create a positive first im- pression for guests or visitors, and to provide a range of services to make the stay or visit more comfortable. In luxury hotels Porters are often known by the French word, Concierge. 19.
  21. 21. Supervisor, Management & Team Leading 20. When we pay to dine out, have a drink in a bar, stay in a hotel or go to a night club we expect good service and good food and drink. So, what is the wow factor that makes us return to our favourite restaurant, bar, club or hotel again and again? It’s usually about the quality of the service and the overall experience and this is down to the staff that areinspired and directed by their Immediate Supervisor or Manager. Excellent service and products come directly from the excellent leadership and the catering and hospitality industry is always looking for excellent leaders to lead staff teams. Throughout the industry there are lots of different job titles for the First Line Supervisors. The great thing about the catering and hospitality industry is that promotion on your ability, competence and experience is as much, if not more so, than your qualifications. What could you gain from the following Apprenticeships? Hospitality Supervision & Leadership Advanced Apprenticeship • BTEC Level 3 Award in Hospitality Supervision & Leadership Principles (Tech Cert) • NVQ Level 3 Diploma in Hospitality Supervision & Leadership • Keys Skills Application of Number (Level 2) • Keys Skills Communication (Level 2) Team Leading Intermediate Apprenticeship • Level 2 Certificate in Team Leading (Tech Cert) • NVQ Level 2 Certificate in Team Leading • Keys Skills Application of Number (Level 1) • Key Skills Communication (Level 1) Did you know…? In some jobs, you might also carry out the same work as your Team Members, whilst in others you might only be responsible for supervising the team. You may also have wider management duties such as personnel budget management.
  22. 22. Case Study Sarah (Catering Supervisor at a private school) knows first-hand just what training can achieve. She completed her Apprenticeship with Hospitality Training Partner- ship and has filled in the gaps in her knowledge. Furthermore she has now recom- mended Hospitality Apprenticeships to her fellow staff members. Opportunities: • Almost every type of sector in the hospitality industry employs Supervisors and Team Leaders. • With experience you could progress to more Senior Management positions in your own organisations, or move into a different type of business to gain more responsibility or a higher salary. 21.
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  24. 24. Pathway Group Fairgate house, 205 Kings Road, Tyseley, Birmingham B11 2AA Tel: 0800 955 0870 / 0121 707 0550 Email: info@pathwaygroup.co.uk Web: www.pathwaygroup.co.uk Pathway Groupputting you first

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