1.1 INTRODUCTION Online Ordering and Reservation System is an e-commerce function where a companyallows customers to order and reserve products or services through website. In ordering productsyou should register first, before you can check out your item. In reserving a product it is the samein ordering process. Since the internet is booming, having an online ordering system is a big help to thecompany, it can increase sales to some point. Aside from having a system customers can viewlots of information regarding what the business is all about and what they are selling. Anddifferent people can interact with this technology in support of business processes. Customerswill exert less effort in going to the company to buy what they want as long as they have acomputer or laptop at home with internet connection the customers can save his time.In terms ofreserving a product customers can reserve their desired item at a time. It is a big help for thecustomer to reserve an item especially when they are out of budget. Online Reservation Systemis a module that can reserve a certain thing. The company allows a customer to reserve a productor services at a time with corresponding condition about the reservation process. The Loot Bag Company was started last February 22, 2008. It is located at Velez StreetCagayan de Oro City in front of the City Central School. It was established by Ms. Ivy Pacturan.At first, it was just her hobby of selling items which made her happy, but as time goes by herbusiness had a good demand to the public so she decided to formalize her business and hersiblings supported it. Most of her products are school supplies, Accessories, Stuffed toys, Give aways, Tarpaulin, Invitation cards, Bags, Candies, Chocolates, Party needs and many others.These products came from Manila and in Singapore. For the last three years, Loot Bag continuedserving the customer by providing wide range of products. The company is gradually knownthrough the mouth of their satisfied customer. Reasonable price, good service and good productis what the company committed to provide customer’s satisfaction. This year Loot Bag businesswill be having a branch located at Macasandig Cagayan de Oro City in front of Corpus ChristiNational High School.
1.1 Statement of the Problem An Online Ordering and Reservation service is a system in which people can access lotsof information, order and reserve a certain product, search for accommodation and registerthrough online. But before the advancement of technology occur; dissemination of information is donethrough paper based and the mouth of a satisfied costumer. From that disadvantage it leads todevelop the new technology that can order online and store information. The main problem of the company, Loot Bag is their means of selling product andintroducing their business to the public. People from different places are having hard time indetermining the company’s information because of the absence of technology. Besides, citizensare not so familiar with the company due to lack of information, people are only able toacknowledge the company if someone relay it. In case of promos, people won’t look upautomatically to the Loot Bag because they don’t have enough knowledge that such companyexists. In reserving and ordering of a certain product the client can’t accommodate their wantsbecause the customer notifies the client in just a short period of time. In terms of productmonitoring the business encounters problem in monitoring because they have to monitor itmanually.General Problem The LOOT BAG Company doesn’t have an Online Information System that’s why it’shard for them to inform and notify the public that the business exists. People are clueless whatkind of products they are selling. When they heard the name LOOT BAG they would probablythink that the business is more on bag, well in fact it is not.Specific Problem Lack of information dissemination o Most people here in Cagayan de oro city are not aware that this kind of business exists. For the reason that the dissemination of the information are only limited. They once put an advertisement in the newspaper but still that’s not enough to spread the news about
their business, not all of us read newspapers. That’s why their business is not that popular to the public. Short notice for the product need to be reserved o Sometimes the customers’ reserves a certain product in just a short period of time the business encounter problem in assisting the customers’ reservation because they cannot easily identify which product is available or not. Time consuming in products monitoring o In terms of products monitoring, they have hard time in checking the condition of the certain product and it consumes a lot of time to finish the monitoring process. The proponent’s got all this information through interview and the proponent’s studytheir company well to come up with this problems.1.2 Current State of the Technology The popularity of the Online E-commerce system is increasing day by day.Everyone canshare their knowledge and get whatever information they want through the internet.The onlinesystem is especially useful for getting information instantly. The term online system iscommonly used to refer the system of computer and internet and the online system has played avital role to make our lives comfortable and convenience. Now, you can view informationonline, order online and reserve a specific product, you can share your knowledge and getwhatever information you want through the internet, and you neednt go to a certain company toget what you want. These all are possible due to the advancement in the computer and internet technology.Here is the example of a company using E- commerce.National Book Store Online Ordering Although not new in selling products online, National Book Store launched its newe-commerce site on October 2006. The new site enables National Book Store to reach more
customers on a global scale, bearing in mind Filipinos overseas who prefer to send their supportfor their relatives through National Book Store’s products of learning and creativity. Best Buy Pals was created specifically for the choosy and trend-seeking teens. This newproduct line ensures that teens have new and exciting designs of school supplies and accessoriesto choose from.Marys Bed Hotel Reservation System Welcome to Marys Bed and Breakfast. View our availability and make a reservation with our online reservation system. Yourtravel reservation will be entered in to the hotel reservation network. Find your discount hotelreservation and make a room reservation. The Hotel Reservation System shows availability soyou may book your room online. This hotel reservation software allows you to book a room ofyour choice. Room booking online made simple by FindYourRoom.com reservation system.1.3 Objectives 1.3.1 General Objectives The study aims to create a system for an easy transaction for ordering and reservationprocess and informing the public what business they have. And to lessen the time consumed inmonitoring the products. So, the company will have hassle free and less time consuming inproducts monitoring. And the information about Loot Bag will be distributed all over in Cagayande Oro City through internet. 1.3.2 Specific Objectives To create a module that will inform the public what their business is all about. -Through this online system the company will exert less effort in disseminating information of the said company. And customers will not be confused of what kind of business they have.
To create a module that will update the administrator about the products availability. - Through this online system it is a big help to the administrator in monitoring the products that is being reserved and the business can quickly respond to the customers demand. To create a module that will process the products monitoring in a hassle free and less consuming time. - The system can monitor the products in less than a minute with no hassle in determining the products status. 1.3.3 Scope and LimitationsScope:Administrator side Monitoring Product availability - it is amodule that the administrator can monitor which product is available. Sold out -it can determine which product is currently not available. Reservation monitoring -it is a module that the administrator can view customers’ reservation. Order monitoring -the administrator can view customer orders. Stock Monitoring - it is a module that will monitor the remaining stocks. Payment monitoring -it is a module that can monitor the payment of a customer if they have paid or not. File Maintenance Add products - the administrator can add a new product that they have ordered from their suppliers.
Remove products -a process that removes data from the system. Events notification - to inform the customer about the company’s new item and promos. All the announcement of the company will be posted.Customer’s side Loot Bag Description and InformationFacts of Loot Bag – these is all the information about Loot Bag. Where it is located and what product they offer to the public.History – Customers can view the history of the business. How does it started, who established and how they come up with this kind of businessVision – Customers can view the vision and how they anticipate their business.Mission – Customers can view the business purpose, about why they build a business like LootBag. Online Registration – a transaction were a certain customer register its information so thathe or she can proceed to a process of ordering and reserving products he wanted. Log-In SystemUsername and password – once you are a member of the said business you can log-in directlyso that you can purchase orders at the same time reserve a product according to your taste.Account setting – this process will allow the user to personalize their information.Change password – the customers are allowed to change their password when circumstances comes along them. OrderingShopping cart- A customer can select items and put it in a cart until it reaches its maximum limit. Online ReservationValidation – the process of checking customers’ information.
Automatic cancellation – a process in which the system will automatically cancel a reservationdue to the term of company policy.Items notification - It well provide a marked of unavailability of a certain item. - The system provides a message box that well pop-up when the customer directly selects certain product without knowing the status of a product. Payment –the customer will pay the product through pay pal.Limitations: Unregistered customers can’t proceed to ordering and reservation transaction. We don’t cover the whole sales and inventory process.