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Bawarchi model of customer service

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Bawarchi model of customer service

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Bawarchi model of customer service

  1. 1. Bawarchi model of Customer Service Sachin Mohan Bhide, PhD Marketing Strategy Consultant Eha Management Consultancy sachin@ehamanagementconsultancy.com http://www.ehamanagementconsultancy.com/ © Copyright 2015-16 Eha Management Consultancy1
  2. 2. Bawarchi model of Customer Service 1. I know you, you may not know me 2. Customer is king and you are nothing less 3. Extra cheese? – Not anymore 4. Professional’s toolkit 5. Volunteer voluntarily 6. Meet to discuss than digital fuss 7. Internal customer for external customer © Copyright 2015-16 Eha Management Consultancy 2
  3. 3. Bawarchi model of Customer Service 8. Art of positive surprising 9. SMALL is big 10. You are happy, I am happy 11. It is so simple to be happy but it is so difficult to be simple! 12. Present is present, future is absent now 13. Copy for good © Copyright 2015-16 Eha Management Consultancy 3
  4. 4. Bawarchi model of Customer Service... 14. Help your team and team will help customer 15. Celebrate your happiness 16. Spread love, your wish-list is never going to get exhausted 17. Become a good human being, great customer service will follow © Copyright 2015-16 Eha Management Consultancy 4
  5. 5. Bawarchi model of Customer Service... 18.You are always smaller than your Guru and ego 19. Scaring is part of caring 20. For customer benefit, make process flexible 21. Understand your role beyond fundamentals 22. Mindset is not ‘set’ © Copyright 2015-16 Eha Management Consultancy 5
  6. 6. References used • Image source: http://www.imdb.com/media/rm350833536 0/tt0068257?ref_=tt_ov_i • Entire movie is available at https://youtu.be/tGIzjOoAeZc • Movie details available at http://www.imdb.com/title/tt0068257/ © Copyright 2015-16 Eha Management Consultancy 6 LEGAL DISCLAIMER This communication shall not attach any liability on the originator or Eha Management Consultancy. There is a possibility that I may have noted some point incorrectly. It is advisable to double check the points before you take any decision based on it. I do not represent any industry association, chamber of commerce, etc.

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