White PaperTransforming the Way Businesses Work With the Power of MobileSolutions   www.sabretch.com
What’s in this White PaperIntroduction                                                                         2IT Service...
IT Services Company Re-engineers Operations Model withthe use of an HTML5 based Mobile SolutionThe Company is a Single-sou...
Some of the features that will go in to the App –        Service call management – viewing, updating and being alerted fo...
A white label application was developed as the base                                                                      p...
Power of SAP meets iPad’s Mobility for a GlobalManufacturing CompanyMAS Holdings is a global manufacturing company servici...
Mobile as a Business Enabler  The Case Studies discussed in this White Paper are just handful of ways in which our clients...
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White Paper: Transforming the way businesses work with the power of Mobile

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This White Paper illustrates how we are
helping our Clients’ businesses be transformed with the power of Mobile. From injecting new life to
Marketing activities, connecting deeper with consumers to improving internal efficiencies, we’ve
helped Clients Define, Build and Deliver some exciting Mobile Solutions.

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White Paper: Transforming the way businesses work with the power of Mobile

  1. 1. White PaperTransforming the Way Businesses Work With the Power of MobileSolutions www.sabretch.com
  2. 2. What’s in this White PaperIntroduction 2IT Services Company Re-engineers Operations Model with the use of anHTML5 based Mobile Solution 3Loyalty Marketing Services Provider Extends its Platform to Mobile 4Power of SAP meets iPad’s Mobility for a Global Manufacturing Company 6Mobile as a Business Enabler 7IntroductionMobile has become one of the most powerful tools for businesses in connecting with theircustomers, cutting down costs and driving efficiencies. This White Paper illustrates how we arehelping our Clients’ businesses be transformed with the power of Mobile. From injecting new life toMarketing activities, connecting deeper with consumers to improving internal efficiencies, we’vehelped Clients Define, Build and Deliver some exciting Mobile Solutions.While the business benefits of a Mobile Solution are significant, success depends largely onhaving a solid Mobility Strategy and Project Execution. The companies featured in this WhitePaper by engaging Sabre Technologies, took a phased approach to its Mobile Solution. We guidedthem through a comprehensive solution Blueprinting phase initially, that helped map out theSolution and crystalized business and technical requirements. Utilizing its Mobile AppDevelopment Frameworks, we then rapidly developed robust Applications that are now helpingthese businesses to be transformed. 2
  3. 3. IT Services Company Re-engineers Operations Model withthe use of an HTML5 based Mobile SolutionThe Company is a Single-source provider for multi- site and multi-vendor retail equipmentsupport. It is headquartered in Charlotte, NC with offices across the Nation.The Company’s business model involves a Field Operation where Technicians areassigned Service Requests and are dispatched to Client facilities. The Field Force consistsof 400 Technicians and is expected to grow up to 600 by 2013.The ChallengeOne of the biggest concerns with the Company’s current Operations Model was the Web-based system that is used to manage Service Requests and Track Service calls.Technicians are expected to carry a Laptop around when making their day-to-day Servicevisits. A significant time is taken up in powering up a laptop, logging-in to the system anddoing data entry. It also meant heavy infrastructure costs on the ware-and-tear of theLaptops in the field.While a mobile based solution was identified to bring in significant efficiencies in thisprocess, the concerns around which Platform/Device is best, cost implications arounddeveloping Native Apps for each platform etc. was holding up the progress.HTML5 Brings the AnswersWith the growth of HTML5 and JavaScript technology, supporting multiple devices becamea possibility. The vision was to create a solution that is device agnostic and available onleading Smartphone and Tablet devices. We Designed and Architected the Mobile WebSolution that transforms the way the IT Services Provider works.Why HTML5HTML5 introduces many cutting-edge features that enable developers to create apps andwebsites with the functionality, speed, performance, and experience of desktop and nativeapplications. But unlike desktop or native applications, apps built on the web platform can 1reach a much broader audience using a wider array of devices 3
  4. 4. Some of the features that will go in to the App –  Service call management – viewing, updating and being alerted for Service Requests through Application Workflows.  Scan barcodes – the Web App integrates with native barcode readers  Part request that integrates with a backend inventory control system  Track shipped parts using Fed-Ex tracking codes via Web Service calls  Offline capabilities through the Mobile Browser’s local database  View Client locations on Maps and get directionsBenefits Expected through the HTML5 based Mobile Solution  Bring in greater efficiencies across the Company’s growing field-force operation  To enhance collaboration of Field Technicians  Minimize errors and reduce hassle of manual data entry  Speedy response times and thereby improve customer satisfaction  Reduce hardware and infrastructure costsLoyalty Marketing Services Provider Extends its Platform to MobileThe Company is a New York based Loyalty, Rewards and Affinity marketing solutionsprovider. Through exclusive partnerships with over 200 banks and multiple cardprocessors, the Company analyzes the spending patterns of over 60 million Credit andDebit cardholders — over five billion transactions a year. This access to spending habitsof consumers enables the client to develop highly targeted marketing, rebate rewards,experiential benefits and editorial content that drive deeper customer relationships forthe partners they serve.The OpportunityWith mobile technology becoming a vital aspect of consumer lives, the Companyidentified the opportunity to develop a unique and new way of reaching consumers. Oneinitial recommendation by DSS was the move towards Native Apps that would helpmaximise end user adoption. Availability through App Marketplaces, Usability andability to utilize the device’s native capabilities such as GPS and Maps were maindrivers towards this approach. iPhone, Android and BlackBerry were identified as the 4Marketplaces to target.
  5. 5. A white label application was developed as the base product, giving the ability to easily re-brand and distribute the Application to their Clients.Features and BenefitsThe application is integrated with the Company’s web basedplatform through an API. This gives the ability to target highlyrelevant offers such as cash backs and discounts to each user.Users can search for special offers by a zip code or key word. Afeatured promotion will also be displayed depending on the user’sspending habits.The solution is an innovative way of marketing to consumers,increasing loyalty and targeting them through highly relevant The first custom branded App was launched for a Financialoffers. For the Consumer, it’s a great way to save money and find Institution. Customers will be able to log in using theirdeals. For Retailers, it’s a way of reaching highly relevant target existing Cash Rewards user identification andconsumers. And for Banks, it enhances customer loyalty and use password. Customers will be able to earn up to 20% back at retailers like Borders, Ace Hardware, Banana Republic,of their Debit/Credit cards. Avis Car Rental, Duane Reade, and more. 5
  6. 6. Power of SAP meets iPad’s Mobility for a GlobalManufacturing CompanyMAS Holdings is a global manufacturing company servicing major Brandssuch as Victoria’s Secret, Gap, Nike etc. The company’s strength has beenits ability to bring innovation to the way it operates and services its Clients.MAS was one of the 1st Companies to adopt SAP’s Apparel and FootwearSolution (SAP AFS™). It also thrives on Lean Manufacturing practices.The ChallengeAs the Business changed rapidly over the years, the need to gain bettervisibility and provide the Management with tools to make proactive decisionswas an urgent need. One key aspect in MAS’s operation is the efficientmanagement of all activities from conceptual design to bulk delivery. Thisflow of activities is referred to as the ‘Critical Path’.When SAP meets iPadWe developed both web and iPad based Applications that help manage theCritical Path in MAS’s production flow. The Solution makes use of data thatis already available in SAP and presents it in an intuitive, rich, format to theusers on Web and Mobile Devices.This solution replaces some of the legacy spreadsheet based systems thatwere being used by the MAS staff. It is expected to bring significantefficiencies to the manufacturing process and give Users the visibility tomake proactive decisions.The next phase will be to give Clients of MAS access to the iPad and WebApps, further improving transparency and collaboration. 6
  7. 7. Mobile as a Business Enabler The Case Studies discussed in this White Paper are just handful of ways in which our clients are utilizing Mobile Solutions to enable their business. However, the success of a mobile solution depends to a great extent on having a solid mobility strategy. The companies featured in this White Paper adopted a process similar to the one described below. Blueprinting Design A good initial step generally is to start off with a solution Designing for Mobiles and multiple platforms needs to be Blueprinting phase, identifying the Business Requirement and considered early on in the process. Along with the mapping out a robust Mobile solution. It is important to get as Requirements and Solution Blueprints, creating Design many stakeholders as possible involved during this stage. sketches and wireframes for your Application will help visualize Getting the end-users’ input early on will be key to the solution’s what the end product would look like. This is also a handy tool success. to generate user feedback. Develop Deploy Each Mobile platform requires its unique approach and a Depending on whether it’s an internal or a publicly available different set of programming skills. A method that we utilize Application, the deployment needs to be planned initially. This during this phase is to use Agile, App Dev frameworks and would include consideration on the type of licensing required as Libraries that are prebuilt. This helps significantly cut down well as an App distribution strategy around it. development time and effort. Sabre Technologies can help you take your Enterprise Mobile Application through each of these stages. We are helping the Clients featured in this White Paper as well as many others realize the benefits of Mobile Solutions. Contact us to have a free, initial Discovery session. Email: contact@sabreetch.com | Phone: + 94114768800Sabre Technologies Contact Us 752 Orion IT Park 7 Email: contact@sabretch.com Colombo 09 Tel: + 94114768800 Sri Lanka www.sabretch.com

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