1.
Jason Lemkin
CEO + Co-Founder
SaaStr
@JasonLK
WHAT IT WAS LIKE IN ‘08-’09
… AND WHAT WE CAN LEARN FOR ‘20
Nick Mehta
Gainsight
CEO
@NRMehta

2.
AGENDA
1/ PRESENT:
a- what are you seeing at Gainsight as a leading SaaS vendor?
b- what are you seeing at Gainsight customers in terms of customer success vs.
new bookings? any change yet?
c- Jason/what seeing in market overall (some #s)
2/ PAST:
a- talk about renewal rates, logo retention, and customer stress in past downturn
b- who churned & why. who didn't
c- what sales team did in tougher times
OPEN AMA

3.
What We Are Seeing Now
Gainsight as Case Study / Leader
Enterprise vs. SMB
Stress in Venture
Verticals (e.g., Travel vs. ERP)

4.
‘08-’09

5.
‘08-’09

6.
‘08-’09
https://about.crunchbase.com/blog/saas-
companies-recession-report/

7.
Summary

8.
Just As Important

9.
AMA / Q+A