Jacksonville 4 ds_7-26-2010

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Public Workshop @ Venture Plex, Jacksonville, FL

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Jacksonville 4 ds_7-26-2010

  1. 1. “ We go into most meetings intent on changing minds. In Dialogue, we go into meetings open to having our minds changed.” - Anonymous SMART Conversations® Copyright, 2010
  2. 2. SMART Conversations ® Presented to Jacksonville, FL - Public Workshop July 26, 2010 Facilitators: Robert Zinsser Paul Weisman
  3. 3. Principle 1: Connecting Precedes Content <ul><li>Rank the “5” cards by which ones best describe you, from 1 (most) to 5 (least). Discard the two cards (4 & 5) that least describe you face up on the table. </li></ul><ul><li>Stand up and mingle to talk about your cards. Trade if you find cards that better describe you, “always” maintaining 3 cards in your possession. </li></ul><ul><li>When the Instructor calls time, take your seat. </li></ul>SMART Conversations® Copyright, 2010
  4. 4. Herrmann Brain Dominance Instrument Logical Analytical Fact-based Quantitative Holistic Intuitive Integrating Synthesizing Sequential Organized Detailed Planned Interpersonal Feeling based Kinesthetic Emotional Yellow Red Blue Green Limbic Mode Cerebral Mode Left Mode Right Mode SMART Conversations® Copyright, 2010
  5. 5. The Essence of SMART Conversations ® <ul><li>Self Awareness/Personal Mastery </li></ul><ul><li>Align the “Impact” of your communication with your “Intent” </li></ul><ul><li>A Language Technology called “Dialogue” </li></ul><ul><li>Change the culture by changing the conversation </li></ul><ul><li>Use SMART Conversations ® to develop shared vision, synergy and a learning organization </li></ul>SMART Conversations® Copyright, 2010
  6. 6. Five Principles of SMART Conversations ® <ul><ul><li>Connecting Precedes Content </li></ul></ul><ul><ul><li>Relationships are Co-Create d </li></ul></ul><ul><ul><li>Honor Others through Shared Respect </li></ul></ul><ul><ul><li>Value Shared Interest over Self Interest </li></ul></ul><ul><ul><li>Seek Synergy through Shared Understanding </li></ul></ul>SMART Conversations® Copyright, 2010
  7. 7. What’s Unique about SMART Conversations ® ? <ul><ul><li>Principle based – applies in all situations </li></ul></ul><ul><ul><li>Process based – 80% experiential learning </li></ul></ul><ul><ul><li>Facilitation – we engage in the material and learn together </li></ul></ul><ul><ul><li>Belief that “The Wisdom is in the Room” </li></ul></ul><ul><ul><li>1-2-6-All teaching methodology </li></ul></ul><ul><ul><ul><li>Engages all participants </li></ul></ul></ul><ul><ul><ul><li>Fosters full participation </li></ul></ul></ul><ul><ul><ul><li>Creates a safe space </li></ul></ul></ul>SMART Conversations® Copyright, 2010
  8. 8. What is Dialogue? <ul><li>A conversation characterized by… </li></ul><ul><ul><li>The Unrestricted Flow of Thoughts & Feelings </li></ul></ul><ul><ul><li>Trust & Respect </li></ul></ul><ul><ul><li>Shared Meaning </li></ul></ul>SMART Conversations® Copyright, 2010
  9. 9. Levels of Conversation What is the intent? SMART Conversations ® L E A R N I N G Dispute Discussion Debate Action-Driven Dialogue SMART Conversations® Copyright, 2010
  10. 10. SMART Conversations ® Model <ul><ul><ul><ul><ul><li>Dialogue </li></ul></ul></ul></ul></ul>Shared Meaning Authenticity Trust Avoid Attack Respect SMART Conversations® Copyright, 2010
  11. 11. The Do/Don’t Skill <ul><li>Expect </li></ul><ul><li>Mean </li></ul><ul><li>Intend </li></ul><ul><li>Understand </li></ul><ul><li>Want </li></ul><ul><li>Support </li></ul><ul><li>Tolerate </li></ul>SMART Conversations® Copyright, 2010
  12. 12. The 4 Ds of a Dialogue Culture <ul><li>Diversity – Be together </li></ul><ul><li>Dialogue – Talk together </li></ul><ul><li>Discover – Think together </li></ul><ul><li>Deliver – Act together </li></ul>SMART Conversations® Copyright, 2010
  13. 13. Diversity – Be Together SMART Conversations® Copyright, 2010
  14. 14. Principle 2: Relationships are Co-Created Diversity: Be Together <ul><li>Personal Responsibility </li></ul><ul><li>Trigger Style </li></ul><ul><li>Belief Map </li></ul>AVOID ATTACK SMART Conversations® Copyright, 2010
  15. 15. Trigger Style Questionnaire <ul><li>Think of yourself in a relationship, personal, professional or with your team. Imagine a time when emotions are high , and you feel emotionally invested in the conversation. </li></ul><ul><li>On pp 37-43, circle the answer that best describes your behavior and thinking at these tense times. Mark the answer that describes how you are likely to respond. </li></ul><ul><li>When finished, total your responses on pg. 45 </li></ul>SMART Conversations® Copyright, 2010
  16. 16. Learning Curve: Moving Out of Trigger Style <ul><li>Event/Trigger Style AHA! </li></ul><ul><li>Event/Trigger Style AHA! </li></ul><ul><li> AHA! </li></ul><ul><li>Event/Trigger Style </li></ul><ul><li>Event/ AHA! </li></ul>SMART Conversations® Copyright, 2010
  17. 17. The Belief Map How beliefs are formed & expressed EVENT Selected Observation Add Meaning Conclusion Assumption + Emotion  Dialogue V Meltdown SMART Conversations® Copyright, 2010 Trigger Style
  18. 18. Dialogue – Talk Together SMART Conversations® Copyright, 2010
  19. 19. Principle 3: Honor Others Through Shared Respect Dialogue: Talk Together Asking Telling Engaged Listening SMART Conversations® Copyright, 2010
  20. 20. Engaged Listening Exercise <ul><li>Choose a partner. Designate one as “A” & one as “B.” </li></ul><ul><li>Think of a situation, or a time in your life, that at first seemed negative, but over time, turned out to be positive or vice-versa. </li></ul><ul><li>1 minute – Reflect on your own </li></ul><ul><li>3 minutes - Partner A shares story. Partner B listens. No advice-giving, agreement or comments. </li></ul><ul><li>When time is up, Partner B reflects feelings & summarizes content , then asks, “Did I get it?” </li></ul><ul><li>Repeat with Partner B. </li></ul>SMART Conversations® Copyright, 2010
  21. 21. What are the Emotional & Dollar Costs of Undiscussables? <ul><li>Review P. 81 </li></ul><ul><li>When we don’t talk about Undiscussables, we act them out. </li></ul><ul><li>“ Each citizen must have the courage to be heard and the skills to listen.” </li></ul><ul><ul><ul><ul><ul><li>- The American Promise </li></ul></ul></ul></ul></ul>SMART Conversations® Copyright, 2010
  22. 22. Tools for Surfacing Undiscussables <ul><li>Ask for permission. P. 89 </li></ul><ul><li>Have a conversation with positive intent. Balance candor with caring. </li></ul><ul><li>Disclose : Reveal whatever feeling is making the conversation a difficult one for you. </li></ul><ul><li>Use the Do/Don’t Skill. </li></ul><ul><li>Ask an Open-Ended question that encourages a response. </li></ul><ul><li>State Your Observation without blame. </li></ul>SMART Conversations® Copyright, 2010
  23. 23. Surfacing Undiscussables Exercise <ul><li>Choose a partner and designate one to be A and one to be B. </li></ul><ul><li>By yourself - take a couple of minutes to write a short </li></ul><ul><li>script for surfacing your Undiscussable, using one of the “Tools” in </li></ul><ul><li>your handout. </li></ul><ul><li>Partner A will go first and describe their Undiscussable. Next surface </li></ul><ul><li>it with your partner using your script. Coach your partner after they </li></ul><ul><li>try out the script with you. Once Partner A is complete, switch roles. </li></ul><ul><li>You have 3 mins. each. </li></ul><ul><li>When coaching each other, consider the following: </li></ul><ul><ul><li>Did it work? </li></ul></ul><ul><ul><li>Did it open or close the conversation? </li></ul></ul><ul><ul><li>What changes would help open the conversation? </li></ul></ul>SMART Conversations® Copyright, 2010
  24. 24. Discovery – Think Together SMART Conversations® Copyright, 2010
  25. 25. Principle 4: Value Shared Interest over Self Interest Discover: Think Together Who How/When What Why Shared Interest Shared Strategy tegy You Me Common Ground Divergent Conversation Convergent Conversation SMART Conversations® Copyright, 2010
  26. 26. Dialogue Practice <ul><li>Consider the issue by yourself. </li></ul><ul><li>Engage in a divergent conversation by exploring </li></ul><ul><ul><li>Scope </li></ul></ul><ul><ul><li>Significance </li></ul></ul><ul><ul><li>Possibilities </li></ul></ul><ul><li>Be mindful of your trigger style and SMART Conversations ® principles, concepts and skills. </li></ul>SMART Conversations® Copyright, 2010
  27. 27. Dialogue Question <ul><li>What does it take to create and maintain a great organization? </li></ul>SMART Conversations® Copyright, 2010
  28. 28. Delivery – Act Together SMART Conversations® Copyright, 2010
  29. 29. Diversity & Synergy <ul><li>Font Video - What are the parallels between Diversity & Synergy you observed in the video, and your workplace? </li></ul>SMART Conversations® Copyright, 2010
  30. 30. Principle 5: Seek Synergy through Shared Understanding Deliver: Act Together SMART Conversations® Copyright, 2010
  31. 31. What are the Benefits of a Dialogue Culture? <ul><li>Creates receptivity to change </li></ul><ul><li>Sustains needed changes, including behaviors and business strategies </li></ul><ul><li>Stimulates creativity and innovation </li></ul><ul><li>Fosters business results through synergy </li></ul><ul><li>Empowers learning, teamwork and collaboration </li></ul><ul><li>Instills loyalty in staff, members and stakeholders </li></ul>SMART Conversations® Copyright, 2010

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