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Twitter for Brands.
A basic guide to growing your brand on Twitter.
Ryan Spoon: ryanspoon.com
Polaris Venture Partners: po...
About Us:
Sample Companies
“Twitter is not a technology. It’s a
conversation. And it’s happening
with or with you.”
Charlene Li.
Twitter is big.
… as if you needed convincing.
Today:
200m users
250m tweets/day
400m uniques/mo
http://9.mshcdn.com/wp-co...
“The biggest mistake we see
companies make when they first hit
Twitter is to think about it as a
channel to push out infor...
Avoid making that mistake with
these five guidelines:
1. Listen
2. Be authentic
3. Be compelling
4. Find the influencers
5...
“Too many people fail to realize
that real communication goes in
both directions.”
Lee Lacocca.
Your customers are on Twitter.
…Whether or not you are.
They are talking about
you; good or bad.
Listen to what they are
s...
Listening: Search
Twitter search is
enormously useful…
and under-utilized.
By query / phrase
By username
By location
By se...
Example: Local Search
Search: People
looking for best
coffee in San
Francisco area.
Useful for: local
coffee shops,
bigger...
Example: Customer Sentiment
Listening: 3rd Party Apps
The most powerful “listening platforms”
are from 3rd party tools.
Better way to create brand das...
Listening: Data
http://hootsuite.com/about
Listen to the data….
figure out what’s working:
- Best time to tweet
- Most eff...
Listening: Real-Time
Listen, and respond,
in real-time.
From @wholefoods: “the
online community doesn’t
recognize office h...
“The key to successful leadership
today is influence, not authority.”
Ken Blanchard.
Who are You Talking To?
Before engaging with users, you should
understand their:
1. influence
2. relevance
3. background
…...
How? Try Klout.
Use Klout to understand
individual user’s:
- influence and reach
- topics of expertise
- network & similar...
Use Influence To:
1. Customer Service: Manage &
prioritize CS workflows
2. Acquisition: Identify potential
customers & par...
“Authenticity, honesty, and
personal voice underlie much of
what’s successful on the web.”
Rick Levine.
Be Relatable
People want to hear & interact with real voices.
The best brands on Twitter are personable & real.
Why so pop...
Create Conversation.
Twitter is not an advertisement.
It is a conversation.
People relate to conversation.
Not to advertis...
“I am all for conversation. But you
need to have a message.”
Renee Blodgett.
What IS Compelling?
Simple answer: Would you want to get
these updates via SMS?
- Unique content, spin
- Current / real-ti...
Examples: Compelling Brands
(In my opinion)
Big brands
Personal brand
E-commerce
Emerging
Examples: Compelling Brands
(in Twitter’s opinion)
* Twitter Case Studies
What is NOT Compelling?
- Corporate-only voice
- Broadcast only
- High volume
- Stale content
- Ordinary content
- Mostly ...
Example: NOT Compelling
80+ tweets in 24 hrs
Ordinary / useless content:
Untargeted content:
“Successful brands don’t stop
on Twitter.com – they build social
directly into their web and mobile
experiences.”
Me :)
Basic: Tweet Button
Better: Display of multi-user activity
with inline reply, retweet functions
Great: Fab’s “Feed” shows real-time
purchases and social activity
Social from the Ground Up: Flipboard
reimagines Twitter reading & publishing
Summary:
1. Create conversation, not ads
2. Your voice: be compelling
3. Their voice: who’s talking?
4. Apply this to your...
Lastly, Best Practices According to Twitter
More Reading
- Using Twitter effectively
- Twitter Marketing Guide
- 7 Sneaky Ways to Use Twitter
to Spy on Your Competiti...
Learn more.
Connect with us.
polaris.vc
@polarisvc
fb.com/polarisventures
dogpatchlabs.com
@dogpatchlabs
fb.com/dogpatchla...
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How to Grow Your Brand on Twitter

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How to Grow Your Brand on Twitter

  1. Twitter for Brands. A basic guide to growing your brand on Twitter. Ryan Spoon: ryanspoon.com Polaris Venture Partners: polaris.vc Dogpatch Labs: dogpatchlabs.com
  2. About Us: Sample Companies
  3. “Twitter is not a technology. It’s a conversation. And it’s happening with or with you.” Charlene Li.
  4. Twitter is big. … as if you needed convincing. Today: 200m users 250m tweets/day 400m uniques/mo http://9.mshcdn.com/wp-content/uploads/2010/03/1bntweets3.jpg
  5. “The biggest mistake we see companies make when they first hit Twitter is to think about it as a channel to push out information.” Tim O’Reilly.
  6. Avoid making that mistake with these five guidelines: 1. Listen 2. Be authentic 3. Be compelling 4. Find the influencers 5. Extend off-Twitter, onsite
  7. “Too many people fail to realize that real communication goes in both directions.” Lee Lacocca.
  8. Your customers are on Twitter. …Whether or not you are. They are talking about you; good or bad. Listen to what they are saying.
  9. Listening: Search Twitter search is enormously useful… and under-utilized. By query / phrase By username By location By sentiment Save your searches!
  10. Example: Local Search Search: People looking for best coffee in San Francisco area. Useful for: local coffee shops, bigger chains, customer support, etc
  11. Example: Customer Sentiment
  12. Listening: 3rd Party Apps The most powerful “listening platforms” are from 3rd party tools. Better way to create brand dashboard: - set saved searches, profiles - manage multiple accounts - integrated analytics - schedule tweets - manage workflow with team
  13. Listening: Data http://hootsuite.com/about Listen to the data…. figure out what’s working: - Best time to tweet - Most effective tweets - Characteristics of most retweeted, replied tweets - Characterisitcs of highest traffic drivers off-Twitter
  14. Listening: Real-Time Listen, and respond, in real-time. From @wholefoods: “the online community doesn’t recognize office hours – nor should they. Waiting until Monday is just not good enough.” Example: I tweeted bad Southwest experience. They responded < 4 minutes.
  15. “The key to successful leadership today is influence, not authority.” Ken Blanchard.
  16. Who are You Talking To? Before engaging with users, you should understand their: 1. influence 2. relevance 3. background … THEN determine response, speed, etc.
  17. How? Try Klout. Use Klout to understand individual user’s: - influence and reach - topics of expertise - network & similar users Hint: try Klout’s Chrome app and see Klout scores on Twitter.com.
  18. Use Influence To: 1. Customer Service: Manage & prioritize CS workflows 2. Acquisition: Identify potential customers & partners 3. Marketing: Run targeted campaigns; grow your following.
  19. “Authenticity, honesty, and personal voice underlie much of what’s successful on the web.” Rick Levine.
  20. Be Relatable People want to hear & interact with real voices. The best brands on Twitter are personable & real. Why so popular? Non-corporate, unique, fun, relatable, responsive.
  21. Create Conversation. Twitter is not an advertisement. It is a conversation. People relate to conversation. Not to advertising and broadcasts. Broadcast (i.e. TV) Conversation
  22. “I am all for conversation. But you need to have a message.” Renee Blodgett.
  23. What IS Compelling? Simple answer: Would you want to get these updates via SMS? - Unique content, spin - Current / real-time focus - Promotes more than themselves - Exclusive access: photos, deals, insights - Conversational: two-way platform - Fun, smart and worth the read
  24. Examples: Compelling Brands (In my opinion) Big brands Personal brand E-commerce Emerging
  25. Examples: Compelling Brands (in Twitter’s opinion) * Twitter Case Studies
  26. What is NOT Compelling? - Corporate-only voice - Broadcast only - High volume - Stale content - Ordinary content - Mostly self-serving - Self-infatuated
  27. Example: NOT Compelling 80+ tweets in 24 hrs Ordinary / useless content: Untargeted content:
  28. “Successful brands don’t stop on Twitter.com – they build social directly into their web and mobile experiences.” Me :)
  29. Basic: Tweet Button
  30. Better: Display of multi-user activity with inline reply, retweet functions
  31. Great: Fab’s “Feed” shows real-time purchases and social activity
  32. Social from the Ground Up: Flipboard reimagines Twitter reading & publishing
  33. Summary: 1. Create conversation, not ads 2. Your voice: be compelling 3. Their voice: who’s talking? 4. Apply this to your web, off-Twitter 5. Success requires dedication to it (mentality, product, people, tools)
  34. Lastly, Best Practices According to Twitter
  35. More Reading - Using Twitter effectively - Twitter Marketing Guide - 7 Sneaky Ways to Use Twitter to Spy on Your Competition - 10 Twitter Tools Used by Social Media Experts - The Science of Social Timing Part 1: Social Networks - 5 Tips To Make Your Startup’s Twitter Account Stand Out - 10 Great Twitter Tools To Transform Your Tweeting Experience - Twitter Best Practices - Twitter for Business - Twitter Case Studies - Examples: Twitter Media - Twitter for Websites - Resources for mobile developers - Small Business One-Pager - Twitter Logos & Icons - Twitter Developer Guidelines - Twitter for Publisher Networks - Humanizing your Brand - My Response to Mark Cuban’s: Does ESPN.com Have a Twitter Problem? - 11 Ways to Usher NFL, NBA, MLB into new Web - Why Twitter Images Is Important (Screenshot) - Twitter Promotes Mobile Apps & SMS To Logged-Out Users. Smart. - Twitter Promoted Tweets & Effective Real-Time, Event-Based Advertising - For Social Ads, Voice and Relevance are more Important than Just Reach.
  36. Learn more. Connect with us. polaris.vc @polarisvc fb.com/polarisventures dogpatchlabs.com @dogpatchlabs fb.com/dogpatchlabs ryanspoon.com @ryanspoon fb.com/ryanspoon

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