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I Am the LAAW! Lean Accessibility Audit Workshops

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Fitting accessibility into an agile development cycle can be challenging. Often accessibility specialists are spread thin across agile squads and they have to deliver quickly into multiple sprint cycles.

To meet the demand I looked to Lean UX principles and developed The Lean Accessibility Audit Workshop (LAAW). LAAW has two goals 1) detect accessibility problems quickly and 2) spread the accessibility knowledge. This is accomplished by training members of agile squads on accessibility basics, evaluation methods and tools. The training evolves into an accessibility audit as squad members collaboratively capture, share and prioritize findings. The LAWW method compresses a 6-8 week evaluation process into a 2 weeks process while training squad members to detect and avoid accessibility issues in the future. And it can be pretty fun.

This session will explain how to bring LAAW to your organization

Published in: Design
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I Am the LAAW! Lean Accessibility Audit Workshops

  1. 1. I Am the LAAW! Lean Accessibility Audit Workshops MIKE RYAN #IAmTheLAAW #A11YBOS October 27, 2018 @ryaninteractive
  2. 2. LAAW #IAmTheLAAW Agenda ● Define the Problem ● LAAW (Lean Accessibility Audit Workshops) 1. Build Empathy 2. Define Web Accessibility 3. Detect Accessibility Issues 4. Prioritize Accessibility Issues 5. Design for Inclusivity ● Results and Tips
  3. 3. Define the Problem “If I were given an hour in which to do a problem upon which my life depended, I would spend 40 minutes studying it, 15 minutes reviewing it and 5 minutes solving it.” Albert Einstein http://scienceblogs.com/builtonfacts/2008/12/15/greatest-physicists-2-albert-e/
  4. 4. LAAW #IAmTheLAAW Waterfall Development > Agile Development https://blog.ganttpro.com/en/waterfall-vs-agile-with-advantages-and-disadvantages/
  5. 5. LAAW #IAmTheLAAW Prior Accessibility Audit Method ● 6 week process ● Performed by accessibility specialists ● Annually performed ● Viewed as compliance ● Many issues left unfixed
  6. 6. LAAW #IAmTheLAAW How Can This Audit Process Be Improved? ● 6 week process ● Performed by accessibility specialists ● Annually performed ● Viewed as compliance ● Many issues left unfixed https://blog.ganttpro.com/en/waterfall-vs-agile-with-advantages-and-disadvantages/ ● Faster process ● Spread the knowledge ● Performed more often ● Not a rubber stamp ● Fix more issues
  7. 7. LAAW #IAmTheLAAW We All Have a Role in Accessibility ● Accessibility Specialists & UX Researchers - Train ● UX Designers - Design ● Content Strategy - Label ● Front-End Development - Implement ● Quality Assurance - Detect ● Product Owners - Prioritize https://blog.ganttpro.com/en/waterfall-vs-agile-with-advantages-and-disadvantages/
  8. 8. Problem: How can we include accessibility in agile software development across many teams?
  9. 9. LAAW #IAmTheLAAW LAAW (Lean Accessibility Audit Workshops) ● 6 week process ● Performed by accessibility specialists ● Annually performed ● Viewed as compliance ● Many issues left unfixed https://blog.ganttpro.com/en/waterfall-vs-agile-with-advantages-and-disadvantages/ ● 2 week process ● Performed by agile teams ● Continuous ● Seek improvement not perfection ● Teams can detect earlier or avoid
  10. 10. Build Empathy LAAW the First LAAW (Lean Accessibility Audit Workshops) 1. Build Empathy 2. Define Web Accessibility 3. Detect Accessibility Issues 4. Prioritize Accessibility Issues 5. Design for Inclusivity
  11. 11. LAAW #IAmTheLAAW Build Empathy Activities ● Motor ● Low Vision ● Total Blindness ● Hearing Loss or Impairment ● Cognitive ● W3C Perspective Videos (see Building Empathy through Immersion station outside) https://twitter.com/AxessLab/status/1034482989286285312
  12. 12. Define Web Accessibility LAAW the Second LAAW (Lean Accessibility Audit Workshops) 1. Build Empathy 2. Define Web Accessibility 3. Detect Accessibility Issues 4. Prioritize Accessibility Issues 5. Design for Inclusivity
  13. 13. LAAW #IAmTheLAAW Define Web Accessibility Topics ● What is web accessibility? ● Assistive technology and strategies ● WCAG 2.1 (Web Content Accessibility Guidelines) ● Benefits of accessibility ● Set expectations ● Most common problems
  14. 14. LAAW #IAmTheLAAW Most Common Problems ● Color contrast ● Labeling ● Keyboard only ● Captioning ● Real-time messaging ● Content reflow ● Well-formed HTML ● Color only
  15. 15. Detect Accessibility Issues LAAW the Third LAAW (Lean Accessibility Audit Workshops) 1. Build Empathy 2. Define Web Accessibility 3. Detect Accessibility Issues 4. Prioritize Accessibility Issues 5. Design for Inclusivity
  16. 16. LAAW #IAmTheLAAW Case Study: The Junior League of Boston https://www.jlboston.org/
  17. 17. LAAW #IAmTheLAAW Scope the Audit https://www.jlboston.org/ ● 10-20 pages ● Highest traffic ● Most common layouts
  18. 18. LAAW #IAmTheLAAW Detect Accessibility Issues ● Workshops over 3-4 days ● For each evaluation type ○ Home page as a group ○ Teams assigned pages
  19. 19. LAAW #IAmTheLAAW Detect Accessibility Issues Audit Activities ○ Automatic Tools: WAVE Toolbar ○ WCAG Quick Reference ○ Keyboard Only ○ Magnification of screen and text ○ Screen readers ○ Manual checks (color only, captions)
  20. 20. Prioritize Accessibility Issues LAAW the Fourth LAAW (Lean Accessibility Audit Workshops) 1. Build Empathy 2. Define Web Accessibility 3. Detect Accessibility Issues 4. Prioritize Accessibility Issues 5. Design for Inclusivity
  21. 21. LAAW #IAmTheLAAW Prioritize Accessibility Issues Capture Findings ● White pads for each page ● Write top findings on stickies ● Stickies can include: ○ Description ○ Your initials ○ Page ○ WCAG standard
  22. 22. LAAW #IAmTheLAAW Prioritize Accessibility Issues ● Group findings and name groups ● Assign severity to each group S1: Critical Barriers S2: Frustrating S3: Annoying S4: Minor S0: Unknown
  23. 23. Design for Inclusivity The Final LAAW LAAW (Lean Accessibility Audit Workshops) 1. Build Empathy 2. Define Web Accessibility 3. Detect Accessibility Issues 4. Prioritize Accessibility Issues 5. Design for Inclusivity
  24. 24. LAAW #IAmTheLAAW Report Prioritized Findings
  25. 25. LAAW #IAmTheLAAW Design for Inclusivity ● Make recommendations ● Design with cross functional team ● Test with representative users ● Add to backlog and track ● Share learnings ● Perform frequent mini-audits ● Add learnings to overall process
  26. 26. Results
  27. 27. LAAW #IAmTheLAAW Results ● 4 accessibility workshops in 2018 ● More awareness overall ● More expertise ● Faster detection and fixing of issues ● Core feature of design system ● Accessibility Guild https://www.ebsco.com/blog/article/building-products-with-user-accessibility-in-mind-an-e-books-case-study
  28. 28. Takeaway Tips 1. Involve designers, developers, QA, content and POs 2. Focus on most common problems 3. Goal is continuous improvement, not perfection @ryaninteractive #IAmTheLAAW

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