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A House Divided - MX '08


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My talk from Adaptive Path's MX Conference on April 22nd, 2008 in San Francisco. I cover the lessons service and customer experience designers can learn from how restaurants are run - merging the needs and capabilities of the front and back of the house to deliver compelling experiences.

Published in: Design, Business
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A House Divided - MX '08

  1. A HOUSE DIVIDED Two Perspectives on Managing the Customer Experience Ryan Freitas |
  2. “Ideas from Neighboring Fields.”
  3. “I stick with subjects I'm passionate about and avoid any article or subject where I'd have to adopt the pose of ‘expert’ or ‘authority’.” - Tony Bourdain