A House Divided - MX '08

•

Apr. 29, 2008

• •

A HOUSE DIVIDED
Two Perspectives on Managing the Customer Experience

Ryan Freitas | ryan@adaptivepath.com

“Ideas from Neighboring Fields.”

“I stick with subjects I'm passionate about and
avoid any article or subject where I'd have to
adopt the pose of ‘expert’ ...

Next SlideShares

Upcoming SlideShare

Data-Driven Design (MX '10)

Data-Driven Design (MX '10)

Loading in …3

×

A House Divided - MX '08

Apr. 29, 2008

• •

Download to read offline

Design Business

My talk from Adaptive Path's MX Conference on April 22nd, 2008 in San Francisco. I cover the lessons service and customer experience designers can learn from how restaurants are run - merging the needs and capabilities of the front and back of the house to deliver compelling experiences.

Principal

My talk from Adaptive Path's MX Conference on April 22nd, 2008 in San Francisco. I cover the lessons service and customer experience designers can learn from how restaurants are run - merging the needs and capabilities of the front and back of the house to deliver compelling experiences.

Design Business

More Related Content

The Towering World of Jimmy Choo: A Glamorous Story of Power, Profits, and the Pursuit of the Perfect Shoe Lauren Goldstein Crowe

Diane: A Signature Life Diane Von Furstenberg

Women From the Ankle Down: The Story of Shoes and How They Define Us Rachelle Bergstein

Lessons from Madame Chic: 20 Stylish Secrets I Learned While Living in Paris Jennifer L. Scott

The Little Black Book of Style Nina Garcia

The Essence of Style: How the French Invented High Fashion, Fine Food, Chic Cafes, Style, Sophistication, and Glamour Joan DeJean

The Style Strategy: A Less-Is-More Approach to Staying Chic and Shopping Smart Nina Garcia

Dreaming of Dior: Every Dress Tells a Story Charlotte Smith

Empress of Fashion: A Life of Diana Vreeland Amanda Mackenzie Stuart

My Mother's Wedding Dress: The Life and Afterlife of Clothes Justine Picardie

Gunn's Golden Rules: Life's Little Lessons for Making It Work Tim Gunn

Style Clinic: How to Look Fabulous All the Time, at Any Age, for Any Occasion Paula Reed

Tim Gunn's Fashion Bible: The Fascinating History of Everything in Your Closet Tim Gunn

Effortless Style June Ambrose

The Style Checklist: The Ultimate Wardrobe Essentials for You Lloyd Boston

The One Hundred: A Guide to the Pieces Every Stylish Woman Must Own Nina Garcia

Twelve and a Half: Leveraging the Emotional Ingredients Necessary for Business Success Gary Vaynerchuk

The January/February 2022 Audiozine Issue: Entrepreneur Magazine Entrepreneur Magazine

The March 2022 Audiozine Issue Entrepreneur Magazine

Disrupting the Game: From the Bronx to the Top of Nintendo Reggie Fils-Aimé

Pay Up: The Future of Women and Work (and Why It's Different Than You Think) Reshma Saujani

Anna: The Biography Amy Odell

21st Century Monetary Policy: The Federal Reserve from the Great Inflation to COVID-19 Ben S. Bernanke

Impact Players: How to Take the Lead, Play Bigger, and Multiply Your Impact Findaway

After Steve: How Apple Became a Trillion-Dollar Company and Lost its Soul Tripp Mickle

The Bond King: How One Man Made a Market, Built an Empire, and Lost It All Mary Childs

End of Bias, The: A Beginning: The Science and Practice of Overcoming Unconscious Bias Jessica Nordell

Big Vape: The Incendiary Rise of Juul Jamie Ducharme

You're Invited: The Art and Science of Connection, Trust, and Belonging Jon Levy

An Ugly Truth: Inside Facebook’s Battle for Domination Sheera Frenkel

The Debt Trap: How Student Loans Became a National Catastrophe Josh Mitchell

Crypto Economy: How Blockchain, Cryptocurrency, and Token-Economy Are Disrupting the Financial World Aries Wang

A House Divided - MX '08

A HOUSE DIVIDED Two Perspectives on Managing the Customer Experience Ryan Freitas | ryan@adaptivepath.com
“Ideas from Neighboring Fields.”
“I stick with subjects I'm passionate about and avoid any article or subject where I'd have to adopt the pose of ‘expert’ or ‘authority’.” - Tony Bourdain