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V



RONALD VAN DEN HOFF
HIGH




                                           *




LOW
       RECENT YEARS   * Edelman Trust Barometer
HIGH




LOW
       RECENT YEARS
23 SEPTEMBER 2008:


             “ZORG-ICT SPLIJT
               OVERHEID EN
                 ARTSEN”
“RIJK HOUDT GELD IN...
CLASSIC
VALUE
NETWORK




* Ronald Coase, 1937 “The nature of the firm”.
INTERNET HISTORY…




1. STATIC.

2. VOLUME GROWTH.

3. VOLUME EXPLOTION
INTERNET HISTORY…

1. STATIC.

2. VOLUME GROWTH.

3. VOLUME EXPLOTION:

  SEARCH / ALGORITHMS

  APPLICATIONS

  550.000.0...
* Data from Forrester Research Technographics® surveys, 2007
* “Here comes everybody”, Clay Shirky, 2008
VIRTUAL SOCIAL NETWORKS:
“WEBTRIBES…”
SOCIAL                 :     HYVES
BUSINESS               :     LINKEDIN
SOCIO-BUSIN...
CROSS-

BOUNDARIES
20%   80%
“TO BE OR NOT TO BE”
       IS NO LONGER THE
           QUESTION




 WHO DO YOU WANT TO BE?




          WHO ARE YOU?


...
PERSONAL CONTACT                 40%   WHAT IS REALLY GOING ON?   100%

CO-CREATION (MEEPRATEN)          65%         INFO ...
HUNGRY FOR CHANGE

EXCEED EXPECTATIONS

GLOBALLY INTERGRATED

DISRUPTIVE BY NATURE

GENUINE



IBM LEADERSHIP SURVEY 2008
HUMAN
                      INTERACTION
                      MANAGEMENT
      BLURRING
     BOUNDERIES



LEADERSHIP     ...
Human interaction management
Human interaction management
Human interaction management
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Human interaction management
Human interaction management
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Human interaction management
Human interaction management
Human interaction management
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Human interaction management
Human interaction management
Human interaction management
Human interaction management
Human interaction management
Human interaction management
Human interaction management
Human interaction management
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Human interaction management

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Contextual presentation for the Dutch BPM Forum at the Utrecht University on groundswell and enterprise2.0: is Human Interaction Management the Missing Link?

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Human interaction management

  1. 1. V RONALD VAN DEN HOFF
  2. 2. HIGH * LOW RECENT YEARS * Edelman Trust Barometer
  3. 3. HIGH LOW RECENT YEARS
  4. 4. 23 SEPTEMBER 2008: “ZORG-ICT SPLIJT OVERHEID EN ARTSEN” “RIJK HOUDT GELD IN BIJ FOUTE SPLITSING ENERGIE SECTOR” “VERTROUWEN IN OV-KAART OPGEZEGD”
  5. 5. CLASSIC VALUE NETWORK * Ronald Coase, 1937 “The nature of the firm”.
  6. 6. INTERNET HISTORY… 1. STATIC. 2. VOLUME GROWTH. 3. VOLUME EXPLOTION
  7. 7. INTERNET HISTORY… 1. STATIC. 2. VOLUME GROWTH. 3. VOLUME EXPLOTION: SEARCH / ALGORITHMS APPLICATIONS 550.000.000.000 PEOPLE ON LINE  4. PEOPLE/CONNECTING SOCIAL NETWORKS/MEDIA
  8. 8. * Data from Forrester Research Technographics® surveys, 2007
  9. 9. * “Here comes everybody”, Clay Shirky, 2008
  10. 10. VIRTUAL SOCIAL NETWORKS: “WEBTRIBES…” SOCIAL : HYVES BUSINESS : LINKEDIN SOCIO-BUSINESS: MINDZ.COM SERIOUS GAME: WORLD OF WARCRAFT (MMORPG: Massively Multiplayer Online Role Playing Game)
  11. 11. CROSS- BOUNDARIES
  12. 12. 20% 80%
  13. 13. “TO BE OR NOT TO BE” IS NO LONGER THE QUESTION WHO DO YOU WANT TO BE? WHO ARE YOU? BRANDING* “RANGE OF ACTIVITIES TO CREATE, TO FACILITATE, TO MANAGE & TO EVALUATE CONTACT OPPORTUNITIES (TOUCHPOINTS) & EVENT DRIVEN COMMUNICATION WITH STAKEHOLDERS, RESULTING IN UNIQUE AND CONSISTENT STAKEHOLDER EXPERIENCES, THUS OPTIMIZING THE PROCES OF MEETING & CONNECTING”. * Ronald van den Hoff 2007
  14. 14. PERSONAL CONTACT 40% WHAT IS REALLY GOING ON? 100% CO-CREATION (MEEPRATEN) 65% INFO AS EMPLOYER 26% *UNIVERSITEIT VAN TWENTE, 2007
  15. 15. HUNGRY FOR CHANGE EXCEED EXPECTATIONS GLOBALLY INTERGRATED DISRUPTIVE BY NATURE GENUINE IBM LEADERSHIP SURVEY 2008
  16. 16. HUMAN INTERACTION MANAGEMENT BLURRING BOUNDERIES LEADERSHIP GROUNDSWELL (NETWORKED) ENTERPRISE (2.0)

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