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How to solve a dispute with the public in six (very difficult) steps

Rusty Cawley, APR
Rusty Cawley, APR
Rusty Cawley, APRAssistant Director, Communications and Public Relations, Division of Research, Texas A&M University

How to solve a dispute with the public in six (very difficult) steps

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How to Solve a Dispute with the Public in Six  (Very Difficult)  Steps
Lawrence Susskind, MIT-Harvard Public Disputes Program http://theconsensusbuildingapproach.blogspot.com/
1. Acknowledge the concerns of the other side
2. Encourage joint fact-finding
3. Offer contingent commitments to minimize impacts
4. Accept responsibility, admit mistakes and share power

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How to solve a dispute with the public in six (very difficult) steps