6. What you do vs how you do it ... Formal Informal Unconscious Conscious Office layout Agenda priorities Promotion policies Appointments Pay policies Perks Body language Behaviour Values and beliefs Who you value How time is spent Interest Memos Reports Presentations Emails Press releases Videos MBWA Conversations Chats Newsletters Corridor greetings Attending social events 80% of the impact 80% of the effort
7. Solutions language ... This will never work How do we make it work I disagree I see it differently I’ve got a problem Can you help me with something