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Comportamiento organizacional Caso de estudio supermercados Wong Cencosud

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Comportamiento organizacional Caso de estudio supermercados Wong Cencosud

  1. 1. INTERNET MARKETING SOLUTIONSfor the international hotel industryINTERNET MARKETING SOLUTIONSfor the international hotel industryCaso de estudioSupermercados Wonghttp://top10bpm.blogspot.com
  2. 2. INTERNET MARKETING SOLUTIONSfor the international hotel industryINTERNET MARKETING SOLUTIONSfor the international hotel industryCompromiso conCompromiso conel Trabajoel TrabajoInteresesInteresesPersonales y FamPersonales y FamEmpleadoEmpleadoSatisface susSatisface susnecesidadesnecesidadesAdministradorAdministradorEstabilidadEstabilidadLaboralLaboralRemuneraciónRemuneraciónEconomicaEconomicaParte importanteParte importanteen organizacionen organizacionMODELO SISTÉMICOComportamiento Humano en el trabajoCOMPORTAMIENTOCOMPORTAMIENTO ORGANIZACIONALORGANIZACIONALContexto Laboral éticoContexto Laboral éticoConfianza / CompañerismoConfianza / CompañerismoCrea pasion porCrea pasion porobjetivos de laobjetivos de laempresa en elempresa en elempleadoempleado
  3. 3. INTERNET MARKETING SOLUTIONSfor the international hotel industryINTERNET MARKETING SOLUTIONSfor the international hotel industryModelo que se basa en el mayor compromiso conel trabajo orientado a ir mas allá de unaestabilidad laboral y una remuneracióneconómica, teniendo como característicaprincipal a personal desarrollando un ambientede confianza y compañerismo.MODELOMODELO SISTÉMICOSISTÉMICOCOMPORTAMIENTOCOMPORTAMIENTO ORGANIZACIONALORGANIZACIONAL
  4. 4. INTERNET MARKETING SOLUTIONSfor the international hotel industryINTERNET MARKETING SOLUTIONSfor the international hotel industryMODELOMODELO SISTÉMICOSISTÉMICOCOMPORTAMIENTOCOMPORTAMIENTO ORGANIZACIONALORGANIZACIONALEl empleadodel mesEl empleadodel mesActividadesFamiliaresActividadesFamiliaresCapacitaciónCapacitaciónLínea deCarreraLínea deCarreraEl cliente es larazón de serEl cliente es larazón de serCalidad orientadaa servicioCalidad orientadaa servicioSupermercadosSupermercadosWongWongSupermercadosSupermercadosWongWong
  5. 5. INTERNET MARKETING SOLUTIONSfor the international hotel industryINTERNET MARKETING SOLUTIONSfor the international hotel industryFUNCIONES DE FACILITACION DE LOS ADMINISTRADORES EN ELFUNCIONES DE FACILITACION DE LOS ADMINISTRADORES EN ELMODELO SISTEMICO DEL COMODELO SISTEMICO DEL CO• Apoyo al compromiso de los empleados con los objetivos a corto y largo plazo.• Entrenamiento de individuos y grupos en relación con habilidades concomportamientos apropiados.• Modelado y fomento de la autoestima.• Preocupación y empatía genuinas por las personas.• Retroalimentación oportuna y aceptable.• Influencia en las personas para que aprenda continuamente y compartan suaprendizaje con los demás.• Ayudar a que las personas identifiquen y afronten los problemas de materaética.• Estimular la introspección mediante entrevistas, preguntas y sugerencias.• Estimular a las personas para que se sientan a gusto con los cambios y laincertidumbre.• Formar equipos de trabajo cohesivos y productivos.Comportamiento Humano en el trabajoCOMPORTAMIENTOCOMPORTAMIENTO ORGANIZACIONALORGANIZACIONAL
  6. 6. INTERNET MARKETING SOLUTIONSfor the international hotel industryINTERNET MARKETING SOLUTIONSfor the international hotel industryComportamiento Humano en el trabajoCOMPORTAMIENTOCOMPORTAMIENTO ORGANIZACIONALORGANIZACIONAL
  7. 7. INTERNET MARKETING SOLUTIONSfor the international hotel industryINTERNET MARKETING SOLUTIONSfor the international hotel industryReconocimiento al personal de Wong poraños de servicioComportamiento Humano en el trabajoCOMPORTAMIENTOCOMPORTAMIENTO ORGANIZACIONALORGANIZACIONAL
  8. 8. INTERNET MARKETING SOLUTIONSfor the international hotel industryINTERNET MARKETING SOLUTIONSfor the international hotel industryLa tradicional celebración que se organizadesde el 1º de Mayo de 1986, es el mássignificativo homenaje que realiza laCorporación a sus colaboradores yfamiliares, como parte de los valores desu cultura empresarial para reconocer sucontribución al éxito y que ha permitidoque la empresa sea reconocida como lacadena de supermercados líder y demejor servicio en el Perú.Comportamiento Humano en el trabajoCOMPORTAMIENTOCOMPORTAMIENTO ORGANIZACIONALORGANIZACIONAL
  9. 9. INTERNET MARKETING SOLUTIONSfor the international hotel industryINTERNET MARKETING SOLUTIONSfor the international hotel industryTodos los que conocemos las tiendas Wong hemosconstatado que estas prestan un servicio al cliente únicoen el mundo. El trabajador del grupo Wong es unapersona con muchísimas virtudes: es creativo, honesto,atento, alegre, trabajador y, en este caso, hasta baila,canta y actúa. Todas estas virtudes se exteriorizancuando el ambiente en el que trabajan les permiteentregarse y mostrar esa vocación de servicio. Ello, sinembargo, necesita de líderes carismáticos, modestos,que les den el ejemplo, que los traten con dignidad, quelos remuneren adecuadamente y que trabajen juntoscodo a codo, como es el caso de los administradores delgrupo WongComportamiento Humano en el trabajoCOMPORTAMIENTOCOMPORTAMIENTO ORGANIZACIONALORGANIZACIONAL
  10. 10. INTERNET MARKETING SOLUTIONSfor the international hotel industryINTERNET MARKETING SOLUTIONSfor the international hotel industryTambién podría interesarte• Caso de estudio : Kola Real• Técnica para estmular el entusiasmo y desempeño - GUNG HO

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