ECHO project


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  • Since no previous work was done exactly on this topic the research process is explorative while the design process was iterative and focused on a user experiences and participatory design approach. Explorative. Previous work on LMS critiqued it in terms of pedagogy, not communication. Yet many universities internationally require students and staff to use a LMS.User Experiences and Participatory Design.
  • Picture of the final prototype I propose to solve the problem.
  • 3minsShow here pitch video.Introduces ECHO.
  • Process that lead to the development of ECHO.
  • Students and teachers at tertiary institutions.Narrowed down to IDM because in my design process realised the communication needs vary in the field of study.
  • Focus on finding out user experiences with LMS in their schools. Got feedback from Malmö, Lund, Copenhagen ITU.
  • Based on the ethnography data I gathered I made 3 personas (1) teacher (2)Tech savvy studsnt (3) non tech savvy student.From this I got main scenarios for communication between teachers and students:SchedulingInformation supportLiaison
  • From user data analysis I narrowed down the scope of non face to face communication between teachers and students, to these three scenarios.SchedulingOf: meeting, class, tutorial , With: class & individualsInformation / SupportOf: Guidance and , all course mattersLiaisonWith: external , collaborators
  • I sketched the communication cycle as it exist now. Here is the commuication cycle for the scneario of information support.Basically the student gets information from teachers using certain communication channels and also from classmates and other using some other channels as well. I analysed the scenarios for the main problems and I narrowed down the problems to Time Consuming and Expectations.In the diagram the red circles show where potential problems areas are.
  • Problems focused on:Time ConsumingWith: Redundancies, replications and thinking.ExpectationsOf: The communication system, teachers and students.This made me think more about the system role in communication
  • From all the user experiences I collected, my research, and my personal experiences myself I made the Use Qualities which I used as guidelines in understanding what I should do next in the design process to address the main communication problems. Flexible: Both students and teachers thought it important to have a system for their changing preferences of physical communication device and also software system for communication Integrated: The target users made it clear that a new communication system was not needed, as all their communication needs are met in parts by several of the myriad of options available. Instead they would value being able to bring all their communication channels together. Reliable: refers to feeling of trust, dependability and reassurance in the communication system. Separation of purposes: For teachers being able to separate professional and personal communication is important and for students they want to have all communication relevant to school in one place without being distracted by other aspects of life. Text analysisIntelligenceImmediate response
  • A mobile app was chosen because smart phones are already an intuitive communication device, it is ideal for on the go communication and a growing number of people already communicate by cell phones and mobile devices.
  • Give examples:Personalized Google home page – static view.Web zone – K3 LMS that allowed integrations, videos, conferencing. Students still used FB.Problems with most systems is still have to leave the system to organise your communication and thoughts. LMS still think inside the box, I tried to view the problem outside the box and get to the root cause of the problem. Ended up developing a concept for communication generally.
  • Paper based testing. Feedback from the paper based version was used to modify the digitial protoype to what was shown in the video at the beginning.Main results: people thought it was an advanced paper protoype and was able to get the feel of using the system and focus on the concept.How to make transition from regular emailtext analysis as important
  • Briefly describe each project and my role using visuals.JOJO – UX design, Personas, Scenarios. Started my interest in user experience design and participatory design.DV Open Square – Usability, prototype testing (should be paper based first) other wise people miss the concept.Living Area- Participatory DesignSong of Social Welfare – Collaborative media, which I applied to this IP project by integrating different media for communication.
  • Many IXD topics I used in my process, however it was obvious to me that what I enjoyed the most was interacting with users and letting them guide the design process.UXD cant control people, people are happy with what they use so rather need to allow them to use all that they like easier. People suprise you, don’t know what to develop till almost the end. People don’t know what they want, they just know what they are used to. Can’t ask people to design the system for you but rather understand their behaviours, needs, and what they think they want and as a designer interpret this. linked with participatory design when you involve users in the design process, get their feedback at each stage.
  • “Internet of things” characteristics possibly relevant to my project:global network infrastructure with self configuring capabilitiesphysical and virtual “things” have identitiesvirtual personalitiesuse intelligent interfacesseamlessly integrated into the information networkinterconnection among devices, devices able to make decisions to serve the userembedded intelligence, AI-oriented perspectiveSocial media for eLearning communication?it supports conversation and discussion and learning from one another, whilst “traditional” self-paced learning is about learning from a computer without reference to others—it’s just content, content, content. We are all social beings, so social learning is a more natural way of learning. //maybe this is a way to save teacher’s time, allow students to communicate with eachother and share bookmarking, discussions, wikis, blogging, file sharing, etc.generation gap between students and teachers in terms of effectiveness of social media.‘taboo’ of social media viewed as just some like Facebook and so not professional.//a social network for educational institutions? ->twiducate
  • Ethical perspective, consequences of work
  • Responsive web adapt the layout to the viewing environment, and probably also use flexible images. As a result, users across a broad range of devices and browsers will have access to a single source of content, laid out so as to be easy to read and navigate with a minimum of resizing, panning, and scrollingCommunication: Pernilla
  • ECHO project

    1. 1. ECHO Integrated Intelligent Communication ChannelExploration of commuication failures between teachers and students using an LMS Tricia Rambharose Final presentation IDM year 1 Malmö University 25-05-2012
    2. 2. Communication failures between teachers and students and students when using an LMS (Learning Management System)Main focus
    3. 3. Final prototype
    4. 4. Video link here L0gYQDemo
    5. 5. Design Process
    6. 6. All students at Uni. All teachers at Uni. IDM at IDM at Malmö MalmöTarget Users
    7. 7.  Contextual interviews -teachers & students Focus Groups- students Workshops- FB, UX CampEthnography
    8. 8.  Background Behaviours Needs Goals Desires Constraints MotivationsUser Experiences by personas
    9. 9.  Scheduling Information support LiaisonMain communication scenarios
    10. 10. User Experiences by scenarios
    11. 11.  Time Consuming ExpectationsMain communication problems
    12. 12. Scenarios Problems Qualities Design DecisionsScheduling Social/Interactive Smart Communication Sorting Time Consuming Time SavingInformationSupport 3 steps max. Flexible Add communication Integrated preferencesLiaison Separation of Expectations Purposes Immediate respose Reliable Reminders Notifications Use Qualities to Design Decisions
    13. 13. Concepts devices
    14. 14.  iGoogle Web zone – K3 LMS Too many more ...Concepts inspirations
    15. 15. Prototype testing
    16. 16.  Previous IDM projects IXD topics relevant to my design Positioning in IXDReflections
    17. 17. Jojo DV Open SquareLiving Area Song of Social WelfareLessons from previous IDM projects
    18. 18. User experience design Can’t control people. People suprise you. People don’t know what they want. Participatory designPositioning in IXD
    19. 19.  Internet of things Social mediaOther IXD considerations
    20. 20.  Accountability to users User transition Privacy issues ’Closed’ communication channelsChallenges and considerations
    21. 21.  Out of the box thinking for communication problems using an LMS Integrated communication Intelligence in communication Immediate system responseNew insights and contributions
    22. 22.  Responsive web Communication perspectivePossibilities for future work
    23. 23. www.tricia-rambharose.comQuestions and discussion