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Error messages

  1. 1. Error Messages
  2. 2. Don't Accuse the User
  3. 3. If it's anyone's fault, it's yours
  4. 4. Speak the user's language
  5. 5. Speak the user's language
  6. 6. Identify the specific problem
  7. 7. If possible, fix the problem
  8. 8. If possible, fix the problem
  9. 9. Don't just turn text red
  10. 10. Give clear instructions
  11. 11. Let them know you take it seriously
  12. 12. Further Reading “10 Tips on Writing Hero-worthy Error Messages” Treehouse http://blog.teamtreehouse.com/10-tips-on-writing-hero-worthy-error-messages “Avoid Being Embarrassed by Your Error Messages,” UXMatters http://www.uxmatters.com/mt/archives/2010/08/avoid-being-embarrassed- by-your-error-messages.php “A More Useful 404,” A List Apart http://alistapart.com/article/amoreuseful404 “Non-Fatal Errors: Creating Usable, Effective Error Messages,” Writers UA http://www.writersua.com/articles/message/index.html

Editor's Notes

  • Your user didn't commit murder, don't act like they did.
  • Your user didn't commit murder, don't act like they did.
  • Your user didn't commit murder, don't act like they did.
  • Your user didn't commit murder, don't act like they did.
  • Your user didn't commit murder, don't act like they did.
  • Your user didn't commit murder, don't act like they did.
  • Your user didn't commit murder, don't act like they did.
  • Your user didn't commit murder, don't act like they did.
  • Your user didn't commit murder, don't act like they did.
  • Your user didn't commit murder, don't act like they did.
  • Your user didn't commit murder, don't act like they did.
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