Router Model Of Km V3.0 Km Summit

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The presentation i used to make my speech at the CII KM Summit 2009 in Chennai. I used an mp3 recorder to record the voice live and included in this slidecast.

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Router Model Of Km V3.0 Km Summit

  1. 1. Router Model of KM Architecting the Culture of Participation Sukumar Rajagopal Senior Vice President & Head of Innovation 29 October 2009 For the CII KM Summit at Chennai, India
  2. 2. 5 Key Design Principles © 2009, Cognizant Technology Solutions. Confidential
  3. 3. Drive Consumption © 2009, Cognizant Technology Solutions. Confidential 1% Rule <ul><li>Leverage viral effect – blogs, wikis, shared workspaces </li></ul><ul><li>Recommendation systems to recommend assets, Monthly Top 10 posts carnivals, Monthly Top 10 Forum posts…. </li></ul><ul><li>Recognizing consumers – Ex: Top 100 commenters of the quarter, Recognizing reuse of Top 10 Assets </li></ul>Reference: http://en.wikipedia.org/wiki/1%25_rule_(Internet_culture)
  4. 4. Perpetual Beta Ex 1 - Forums – Community to Expert Location © 2009, Cognizant Technology Solutions. Confidential Expertise Required By Problems Expertise Available with Users Easy Problems Low Expertise Tough Problems High Expertise Easy Problems High Expertise Tough Problems Low Expertise Med Problems Med Expertise Higher Business Criticality (ROI)
  5. 5. Perpetual Beta Ex. 2 - Wikis <ul><li>Initially we thought we would build an in-house Wikipedia </li></ul><ul><li>But it works better for strong tied networks </li></ul><ul><ul><ul><li>Maybe we can evolve to a Wikipedia type community over time </li></ul></ul></ul>© 2009, Cognizant Technology Solutions. Confidential Image Source: Wikipedia
  6. 6. Perpetual Beta Ex. 3 - Blogs <ul><li>Key Decision on Day 1 - Blog about anything </li></ul><ul><li>But What is the ROI? </li></ul><ul><ul><li>Higher employee engagement Scores for Active Bloggers/Commenters </li></ul></ul><ul><ul><li>Digital Breadcrumbs </li></ul></ul><ul><ul><li>The Top 1000 bloggers have a reach of 600+ employees (approx 1%). </li></ul></ul><ul><ul><li>Impact on Change Management for Org-wide initiatives – CSR, Go Green, Innovation </li></ul></ul><ul><ul><li>Onus of effective communication slowly shifting to the communicator – surprised by the emphasis on analytics </li></ul></ul>© 2009, Cognizant Technology Solutions. Confidential Image Source: http://bhc3.wordpress.com
  7. 7. Encourage Fun & Freedom – It is a Head Fake <ul><li>Unconferences are much more enjoyable than regular Conferences </li></ul><ul><li>K Café’s are great </li></ul><ul><li>Blog about anything - is cool </li></ul><ul><li>K November – one whole month of focus on KM via various types of activities – skits, poster contests, movie making, webinars… </li></ul><ul><li>Employees are free to choose their favorite method of contribution – blogs, wikis, forums, repositories, ideas, new/change process packages… </li></ul>© 2009, Cognizant Technology Solutions. Confidential Dr. Randy Pausch, Source - TIME.com
  8. 8. © 2009, Cognizant Technology Solutions. Confidential Integrate with the Workflow Forums Blogs Wikis Many Knowledge Repositories Many IT Systems Core Business Processes Unstructured folksonomy-based knowledge Web 2.0 Community Foundation Layer – Unstructured Knowledge Structured Knowledge Layer Embedded Knowledge Layer Just in Time (JIT) Knowledge is imbedded into the core processes Structured taxonomy Based knowledge Source: Francisco D’Souza’s Vision for KM IP/ Reuse Repositories Globally Orchestrated Processes Real time collaboration with experts & distributed team
  9. 9. Some representative stats as of October 27, 2009 <ul><li>4000+ projects active on Cognizant 2.0 </li></ul><ul><li>17,000+ unique bloggers/ </li></ul><ul><li>27,000+ unique commenters </li></ul><ul><li>174,000+ blog posts and 490,000+ comments </li></ul><ul><li>5000+ Shared Workspaces (3 TB) </li></ul><ul><li>150,000+ Forum messages </li></ul><ul><li>2000+ Reusable Assets & Solution Accelerators </li></ul><ul><li>16,000+ Wiki Pages </li></ul>© 2009, Cognizant Technology Solutions. Confidential <ul><ul><li>“’ Blogging has reinforced bonding among employees and helped us create an environment of honesty, openness and progressiveness,’ says avid blogger Francisco D'Souza, CEO of Cognizant. </li></ul></ul><ul><ul><li>“ At Cognizant, blogs are used as a platform for innovation, knowledge management, competitive insights and communication.” </li></ul></ul><ul><ul><li>- Times of India, September 2007 </li></ul></ul>
  10. 10. Thank You

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