Will comment on learner but other customers of processes e.g. staff – logic the sameDon’t believe learner is always rightBy process review mean systems, policies etc where equally applicableNot going to be technical or theory – talk about practicesAll about efficiency and effectiveness and achieveing thatAll about efficiency and effectivness of process
JISC Learner Centred Process Review CRC presentation
LEARNER-CENTRED PROCESS REVIEWChris Lang, Director of Finance and Resources 26th April 2012
PURPOSE FOR THIS SESSION:Chris Lang, Director of Finance & Resources,Cambridge Regional College will share first-hand experience of process review.
Trigger Points/Comments“Is your organisation historically good atmaking process improvements?”“Organisations are full of failure.”• 80% of change projects fail to deliver; and,• 80% of failures are caused by people and leadership issues. (Pareto Principle - "vital few and trivial many".)
LEARNER INVOLVEMENT STRATEGYBy September 2007, all organisations in receipt of LSCfunding were expected to have a “Learner InvolvementStrategy”, which outlined the ways in which collegesintended to enhance learner input into the programmes andservices designed to benefit them. The four key aims of ourstrategy are:• To ensure that teaching and learning is responsive to the needs of individuals• To strengthen learner participation and representation• To create a culture of learner involvement• To monitor and review the impact of learner involvement strategies and practices, and continuously update and enhance our practice.
ADDITIONALITIES• From 2009/10 loading FT programmes with additionalities not a priority;• Academies advised to remove many/most;• Consulted through Course Reps and Academy Boards on which ones students valued and why;• Managers took decisions heavily influenced by this;• Kept some would have got rid of and offered others as full-cost options.
ENGLISH AND MATHS PROVISIONPoor learner experience in first term 2010/11:• Where screening before learners arrived so they where placed in groups from first week e.g. L2 FS Maths – lots of groups and timetable change sin first half term; and,• Where not automatically offering all learners with GCSE English or Maths D Grades chances to seek to improve that.Following consultation with students this waschanged significantly for 2011/12 so that:• Larger generic groups from start of term, whilst screening, assessment and dialogue with learners occurs – concluding with Learner Review Days at end of first half term so that all learners are put on most appropriate programmes for 2nd half term;• English and Maths resit groups set up and timetabled so that available to all learners with D grades.
EARLY ENROLMENTIn 2010/11 Enrolment students in two subject areas (Arts andSports and Public Services) , in particular , felt disadvantaged by themain enrolment process, because they had trips at the end of thefirst week, and students where not allowed to enrol unless they hadpaid the fees for these trips.In 2011/12 Early (week before term) special Enrolment sessionswhere set up for full-time students in these two academies. Theywhere all able to pay fees, set up payment plans, submit LSFapplications and therefore be enrolled and embark on their tripswith no problems.
SMOKING POLICY• Used the learner routes to get lots of views;• SMT decided on no-smoking site apart few specific shelters at the perimeter;• However, got feedback live that was not working;• This time went out and did a student survey on a few proposals;• Agreed to a shelter by C Block.
OTHER LEARNER EXAMPLES• Cash machine on site and free of charge;• Branded Costa coffee outlet and prices;• College closure process and Edutext;• Register process; and,• Environmental management and recycling.
NON-LEARNER EXAMPLES• Finance System Project – Use of flowcharts – Use of user groups• Government Procurement Cards – Efficient and streamlined process• Staff recruitment process – Use of BIT consultant and processes
CONCLUSIONS• All about efficiency and effectiveness;• Customer views on these very informative;• Need to use variety of techniques and tools;• Knowledge of which to use and experience of them very important; and,• Internal capacity to review process has to be built. » THE END