NP911 072809 Slides

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Dialing In, Logging On and Nodding Off:
The True Costs of Teleconferences, Videoconferences and Webinars

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NP911 072809 Slides

  1. 1. Network for Good presents Dialing In, Logging On, Nodding Off The True Costs of Teleconferences, Videoconferences and Webinars © Andy Goodman 2009. This material cannot be A partnership of Lipman Hearne copied or reproduced without permission. and Andy Goodman
  2. 2. Welcome Andy Goodman Director
  3. 3. Agenda •  The Premise • Toplines from the Research • Teleconferences • Videoconferences •  Webinars •  Resources
  4. 4. The Premise Part One YOU ARE HERE WASHINGTON, DC
  5. 5. The Premise Part One
  6. 6. The Premise Part One HQ HQ HQ HQ
  7. 7. The Premise Part One HQ HOME HOME HQ HQ HQ
  8. 8. The Premise Part One HQ HOME HOME HQ HQ NYC NYC HQ
  9. 9. The Premise Part One HQ HOME HOME LA HQ HQ NYC NYC HQ
  10. 10. The Premise Part One HQ HOME HOME LA HQ TELECONFERENCE HQ NYC NYC HQ
  11. 11. The Premise Part One HQ HOME HOME LA HQ SAVES HQ NYC NYC HQ
  12. 12. The Premise Part Two Now everyone works = in the same place.
  13. 13. The Premise Part Two 13
  14. 14. The Premise Part Two
  15. 15. The Premise Part Two someone’s yelling updating Facebook checking email eating lunch
  16. 16. The Premise TELECONFERENCE
  17. 17. Why isn’t The Premise anyone friending me? Was there some sort of agenda I can’t hear for this call? you. Where’s TELECONFERENCE You can’t Jan? Is she hear me? on yet?
  18. 18. The Premise SAVES
  19. 19. The Premise WASTES
  20. 20. The Question Given the economic downturn… Will having more meetings (and trainings) via teleconference, videoconference and webinar be a good thing?
  21. 21. The Research March 16 to April 6, 2009
  22. 22. The Research March 16 to April 6, 2009 1,218 RESPONDENTS (US and Canada)
  23. 23. The Research Respondents By Sector 58.4% Nonprofit 13.7% Government 1,218 RESPONDENTS 12.6% Foundation 6.7% Education 8.6% Other
  24. 24. The Research Respondents By Experience Level 37.8% 5 years or fewer 21.9% 6-10 years 1,218 RESPONDENTS 26.5% 11-20 years 12.9% 21+ years
  25. 25. The Research Respondents By Issue Education 35% Women’s Rights 8% Health 34% Employment 8% Children & Youth 32% Humanitarian Aid 7% Environment 29% Immigration 5% Civic Engagement 19% Civil Rights 5% Poverty 19% Reproductive Rights 4% Social Justice 18% Gay & Lesbian Rights 3% Housing 12% Election Reform 2% Arts 11% All Other 34%
  26. 26. The Research Usage TELECONFERENCE VIDEOCONFERENCE WEBINAR Participate frequently or very frequently: 59% 8% 25%
  27. 27. The Research Usage TELECONFERENCE VIDEOCONFERENCE WEBINAR Increase Increase Increase 49% 46% 56% Decrease Decrease Decrease 5% 6% 5% Stay Same Stay Same Stay Same 46% 48% 39%
  28. 28. The Research Usage Compared with Training TELECONFERENCE VIDEOCONFERENCE WEBINAR
  29. 29. The Research Usage Compared with Training TELECONFERENCE VIDEOCONFERENCE WEBINAR Participate frequently or very frequently: 59% 8% 25% Believe usage will increase: 49% 46% 56% Have no training in how to use effectively: 75% 71% 72%
  30. 30. QUESTIONS & COMMENTS
  31. 31. Teleconferences REPORT CARD Accomplish objective Involve all participants Skill of call leader 31
  32. 32. Teleconferences REPORT CARD Accomplish B- objective Involve all participants C+ Skill of call leader B- 32
  33. 33. Teleconferences Problems COMMON PROBLEMS Frequency Poor Too many leadership on call Lack of No agenda, participation objective Can’t hear Missing key others on call materials 33
  34. 34. Teleconferences Problems
  35. 35. Teleconferences Problems
  36. 36. Teleconferences Problems COMMON PROBLEMS Frequency Poor Too many leadership on call Lack of No agenda, participation objective Can’t hear Missing key others on call materials 36
  37. 37. Teleconferences Problems COMMON PROBLEMS Frequency Poor Too many leadership on call Lack of No agenda, 1 participation objective Can’t hear Missing key others on call materials 37
  38. 38. Teleconferences Problems COMMON PROBLEMS Negative Impact Poor Too many leadership on call Lack of No agenda, participation objective Can’t hear Missing key others on call materials 38
  39. 39. Teleconferences Problems COMMON PROBLEMS Negative Impact 1 Poor Too many leadership on call Lack of No agenda, participation objective Can’t hear Missing key others on call materials 39
  40. 40. Teleconferences Problems ADDITIONAL PROBLEMS Answers to Open-Ended “Besides the six factors listed above, what else makes a teleconference a waste of your time? 40
  41. 41. Teleconferences Problems COMMON PROBLEMS Poor Too many leadership on call Lack of No agenda, participation objective Can’t hear Missing key others on call materials 41
  42. 42. Teleconferences Problems ADDITIONAL PROBLEMS Answers to Open-Ended Poor time management 20% Noise, technical problems 16% Insufficient interaction 13% Too much info for time allotted 13% Poor planning/lack of follow 12% 42
  43. 43. Teleconferences Problems PURPOSE = MEDIUM “The purpose of the meeting doesn't match the medium. For example, the purpose is to wrestle with a difficult issue with opposing positions represented, but the phone is too impersonal to allow for constructive dialogue.” Verbatim comment from survey 43
  44. 44. Teleconferences Problems HEY, WHAT ABOUT ME? “Most of ours are mixed (some on phone and some in person), which brings its own set of problems, as some people talk only to the group that is physically present.” Verbatim comment from survey 44
  45. 45. Teleconferences Desired Attributes ATTRIBUTES Answers to Open-Ended “What makes a teleconference a good use of your time? 45
  46. 46. Teleconferences Desired Attributes ATTRIBUTES Answers to Open-Ended Focused agenda, clear goal 29% Well organized, reach goal 27% Connect without travel 21% Good facilitator/moderator 19% Learned new information 18% 46
  47. 47. Teleconferences Summary MESSAGE: IT’S NOT THE MEDIUM “In general, meetings can be a waste of time whether done in person or done on a teleconference. I don't see the medium as the issue. Useless meetings are useless meetings either on phone or in person.” Verbatim comment from survey 47
  48. 48. QUESTIONS & COMMENTS
  49. 49. Videoconferences Help. REPORT CARD Accomplish objective Involve all participants Skill of meet- ing leader
  50. 50. Videoconferences Help. REPORT CARD Accomplish B- objective Involve all participants C+ Skill of meet- ing leader B-
  51. 51. Videoconferences Problems COMMON PROBLEMS Frequency Poor Too many leadership people, sites Lack of No agenda, participation objective Technical Missing key problems materials 51
  52. 52. Videoconferences Problems COMMON PROBLEMS Frequency Poor Too many leadership people, sites Lack of No agenda, participation objective 1 Technical Missing key problems materials 52
  53. 53. Videoconferences Problems COMMON PROBLEMS Negative Impact Poor Too many leadership people, sites Lack of No agenda, participation objective Technical Missing key problems materials 53
  54. 54. Videoconferences Problems COMMON PROBLEMS Negative Impact Poor Too many leadership people, sites Lack of No agenda, participation objective 1 Technical Missing key problems materials 54
  55. 55. Videoconferences Problems COMMON PROBLEMS Frequency / Negative Impact Poor Too many leadership people, sites Lack of No agenda, participation objective 1 Technical Missing key problems materials 1 55
  56. 56. Videoconferences Problems ADDITIONAL PROBLEMS Answers to Open-Ended “Besides the six factors listed above, what else makes a videoconference a waste of your time? 1 56
  57. 57. Videoconferences Problems COMMON PROBLEMS Poor Too many leadership people, sites Lack of No agenda, participation objective Technical Missing key problems materials 57
  58. 58. Videoconferences Problems ADDITIONAL PROBLEMS Answers to Open-Ended Tech problems, noise 33% Time management, lateness 12% Lack of agenda, clear goal 11% Boring, irrelevant topics 11% Poor leadership/facilitation 7% 1 58
  59. 59. Videoconferences Problems STOP LOOKING AT ME! “I hate that your image is always on the screen even though you are not actively speaking - I feel like I'm always under the microscope.” 59
  60. 60. Videoconferences Problems START LOOKING AT ME! “Cameras must move to capture the image of the person speaking. A talking head off- screen is wasteful and counter to building relationships.” 60
  61. 61. Videoconferences Problems SOMEBODY CALL I.T.!!! “The technology seems to fail every time. Way too much time is spent on the technology and not enough on substance.” 61
  62. 62. Videoconferences Desired Attributes ATTRIBUTES Answers to Open-Ended “What makes a videoconference a good use of your time? 1 62
  63. 63. Videoconferences Desired Attributes ATTRIBUTES Answers to Open-Ended No tech problems, noise 34% Good time mgmt., etiquette 13% Focused agenda, clear goal 12% Interesting, relevant topics 12% Good presenter/facilitator 7% 1 63
  64. 64. Videoconferences Summary MESSAGE: IT’S STILL NOT THE MEDIUM “Content trumps technology every time. 1 64
  65. 65. QUESTIONS & COMMENTS
  66. 66. Webinars REPORT CARD Accomplish objective Involve all participants Skill of web- inar leader
  67. 67. Webinars REPORT CARD Accomplish B objective Involve all participants B Skill of web- inar leader B
  68. 68. Webinars Problems COMMON PROBLEMS Frequency Poor Boring leadership visuals Lack of No agenda, participation objective Technical Missing key problems materials
  69. 69. Webinars Problems COMMON PROBLEMS Frequency Poor 1 Boring leadership visuals Lack of No agenda, participation objective Technical Missing key problems materials
  70. 70. Webinars Problems COMMON PROBLEMS Negative Impact Poor Boring leadership visuals Lack of No agenda, participation objective Technical Missing key problems materials
  71. 71. Webinars Problems COMMON PROBLEMS Negative Impact 1 Poor Boring leadership visuals Lack of No agenda, participation objective Technical Missing key problems materials
  72. 72. Webinars Problems ADDITIONAL PROBLEMS Answers to Open-Ended “Besides the six factors listed above, what else makes a webinar a waste of your time?
  73. 73. Webinars Problems COMMON PROBLEMS Poor Boring leadership visuals Lack of No agenda, participation objective Technical Missing key problems materials
  74. 74. Webinars Problems ADDITIONAL PROBLEMS Answers to Open-Ended Poor leadership/facilitation 24% Tech problems, noise 20% Misleading description of topic 18% Too much info for time allotted 16% Boring/irrelevant topic 14%
  75. 75. Webinars Problems DAVID BYRNE NEED NOT APPLY “In too many cases, a webinar ends up being a ‘talking head,’ and there are many distractions and attractions to multitask. The speaker must make it interesting enough for participants to concentrate.”
  76. 76. Webinars Problems TYPING INTO THE VOID “It’s very frustrating to be typing questions and wondering if they are going to Never Never Land and weren’t received or are just being ignored because [they’re] not enough help for the presenter.”
  77. 77. Webinars Problems YOU KNOW IT’S BAD WHEN THEY’RE ASKING FOR POWERPOINT “Many webinar leaders make the mistake of just repeating verbatim the PowerPoint presentation. What a waste. If that’s all the facilitator is going to do, just give me the PowerPoint and let me read it on my own.”
  78. 78. Webinars Desired Attributes ATTRIBUTES Answers to Open-Ended “What makes a webinar a good use of your time?
  79. 79. Webinars Desired Attributes ATTRIBUTES Answers to Open-Ended Good presenter/facilitator 24% No tech problems, noise 20% Title matches topic 18% Excellent visuals 17% Relevant/interesting topic 14%
  80. 80. Webinars Summary MESSAGE: FOR THE LAST TIME… “A good webinar is largely determined by the same skills as any good presentation -- engaging content, presenter's ability to connect with the audience (which can be harder online), use of stories and examples, etc.”
  81. 81. QUESTIONS & COMMENTS
  82. 82. The Takeaway TELECONFERENCE VIDEOCONFERENCE WEBINAR
  83. 83. The Takeaway TELECONFERENCE VIDEOCONFERENCE WEBINAR 1.  Telemeetings may save money, but if they waste time, they may not be a net positive.
  84. 84. The Takeaway TELECONFERENCE VIDEOCONFERENCE WEBINAR 1.  Telemeetings may save money, but if they waste time, they may not be a net positive. 2.  If you have no training, you’ll spend more time focused on how you’re meeting instead of why you’re meeting.
  85. 85. The Takeaway TELECONFERENCE VIDEOCONFERENCE WEBINAR 1.  Telemeetings may save money, but if they waste time, they may not be a net positive. 2.  If you have no training, you’ll spend more time focused on how you’re meeting instead of why you’re meeting. 3.  Bad meetings are bad meetings no matter how they’re held. To improve your telemeetings, brush up on your meeting skills first.
  86. 86. Resources New Report! To request a free copy, send an email to lori@agoodmanonline.com
  87. 87. Resources New Report!
  88. 88. Resources New Report!
  89. 89. Resources Teleconferences www.usaconferencing.com/tips.htm
  90. 90. Resources Teleconferences www.bnet.com
  91. 91. Resources Videoconferences October 2006 Dean Freedman Director of New Technology EdNet agoodmanonline.com/publications
  92. 92. Resources Videoconferences Dean Freedman Director of New Technology EdNet
  93. 93. Resources Webinars A new online class on how to conduct more effective webinars will be announced in the fall and posted on The Goodman Center website. Stay tuned!
  94. 94. Resources Webinars Presenting – Eye Contact Webinar
  95. 95. Resources Webinars Presenting Talk Radio – Eye Contact + Visuals Webinar Webinar
  96. 96. Resources Webinar on Meetings
  97. 97. Resources Webinar on Meetings October 27th (9-10a Pac.) • Crafting a real agenda • Techniques for leading meetings (pt. 1) October 29th (9-10a Pac.) • Review of student agendas Meetings: Less Pain, • Techniques for leading More Gain meetings (pt. 2) • Improving meetings as a participant
  98. 98. Resources New Report! To request a free copy, send an email to lori@agoodmanonline.com
  99. 99. QUESTIONS & COMMENTS
  100. 100. Dialing In, Logging On, Nodding Off The True Costs of Teleconferences, Videoconferences and Webinars Thanks for joining us! Visit us on the web at www.thegoodmancenter.com

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