transactional analysis

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SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.

We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.

May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.

We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.

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transactional analysis

  1. 1. INTERPERSONAL SKILLS –THE TRANSACTION ANALYSIS BY: SOFT SKILLS WORLD
  2. 2. What is a Transaction?• Is an interaction between two people A & B• Technically in an interaction two factors are involved: Stimuli and ResponseStimuli – No controlResponse – Absolute & Management (Partial) control
  3. 3. More on Interpersonal Skills…• Effectively Translating and conveying information• Being able to accurately interpret other• people’s emotions• Being sensitive to other people’s feelings• Calmly arriving at resolutions to conflict• Avoiding gossip• Being polite
  4. 4. Need for IP Skills• Families stay nuclear. Help is scarce• Friends change faster• Colleagues change faster than friends• Clients now call up and ask rather• than wait for your fax/ email• Your team interacts with other teams• Hierarchy is flattened, so your• Co-workers increase• People work as team• Collective intellect is very effective for all types of problems• A good interpersonal skill will allow you to network effortlessly and effectively
  5. 5. Understanding Interpersonal Relationships…• Interpersonal Relationships are transactional living connections with other people developed through communication Relationship of Circumstance - Unintentional circumstances Interpersonal bring people together Eg: Relationships Classmates, workgroup (Categories can overlap) Relationship of Choice - Intentionally seek out and develop relationships Eg: Friends
  6. 6. Self Disclosure…• Self-disclosure is seen as a useful strategy for sharing information with others. By sharing information, we become more intimate with other people and our interpersonal relationship is strengthened• Self Disclosure means purposefully provide information to others about yourself that they otherwise would not know or discover
  7. 7. Functions of Self-Disclosure …• Self-disclosure is a way of gaining information about another person. We want to be able to predict the thoughts and actions of people we know• Self-disclosure is one way to learn about how another person thinks and feels. Once one person engages in self-disclosure, it is implied that the other person will also disclose personal information. This is known as the norm of reciprocity• Mutual disclosure deepens trust in the relationships and helps both people understand each other more. You also come to feel better about yourself and your relationship when the other person accepts what you tell them
  8. 8. Let’s Take a Test
  9. 9. What is TA?Transactional analysis is an analytical thinking process thatprovides insight and gives control over actions andreactions.In dealings with the people around you, it is helpful tounderstand what emotional states they are coming from,and how important your own reactions are.
  10. 10. Where does the Stimuli come from? Human Mind Memories Logics & ReasoningParent Child Adult EGO STATES
  11. 11. Objectives of the Program• Explain the concept of Stimuli and Response• Identify the types of transactional behavior• Considering the best ways of responses
  12. 12. Ego States • Taught Concept – Parent Ego State - Behaviors, Thoughts and FeelingsParent copied from parents or parent figures • Felt Concept – Child Ego StateChild - Behaviors, Thoughts and Feelings which are direct responses to the here & now • Thought Concept – Adult Ego StateAdult - Behaviors, Thoughts and Feelings replayed from childhood.
  13. 13. Types of PAC and Behaviors Positive Critical Parent NegativeParent Positive Nurturing Parent Negative Positive Natural Child NegativeChild Positive Adaptive Child NegativeAdult
  14. 14. PAC Transaction ModelNot sogood area – C.P. – N.P. P + C.P. + N.P. Good Area Adult A + N.C. +A.C. CNot so – N.C. – A.C.good area
  15. 15. PAC Transaction ModelNot sogood area – C.P. – N.P. P + C.P. + N.P. Good Area Adult A + N.C. +A.C. CNot so – N.C. – A.C.good area
  16. 16. Tactful ConversationsT = Think before you speakA = Apologize quickly when you blunderC = Converse, don’t competeT = Time your commentsF = Focus on behavior – not personalityU = Uncover hidden feelingsL = Listen to feedback
  17. 17. JOHARI WINDOW
  18. 18. Objectives• Understanding the concept• Differentiating an Individual’s behaviors with different level of people• Defining the process of increasing the size of ideal pane• Identifying the key points in seeking feedback
  19. 19. Questionnaire• Refer your workbook
  20. 20. Background• The Johari Window model was developed by American psychologists Joseph Luft and Harry Ingham in the 1950s, while researching group dynamics• The Johari Window model is a simple and useful tool for illustrating and improving self-awareness, and mutual understanding between individuals within a group. The Johari Window tool can also be used to assess and improve an individuals relationship with others.
  21. 21. Relevance• What is the biggest differentiator of human race
  22. 22. Four panes of Johari window SELF Know Don’t Know Know Open Arena Blind SpotOTHERS Hidden Area Dark Area / Unknown Don’t Know
  23. 23. Different Designs of J/W Window TURTLE INTERVIEWEROpen Blind Blind Spot Open ArenaArena Spot DarkHidden Area /Area Dark Area / Unknown Hidden Area Unkno wn BULL IN CHINA SHOP PUBLICOpenArena Blind Spot Open Arena Blind SpotHidden Dark Area / Unknown Hidden Area Dark AreaArea
  24. 24. Turtle Impact of this window on MeOpen Low Blind SpotArena • Communication with others • Trust either waysHidden Dark Area / Unknown • Opportunities meeting my talentAreaHow will others see me? • Closed • Not approachable • Poor Listener • Not to be depended on……..
  25. 25. INTERVIEWER Blind Open Arena Spot Impact of this window on Me Low Dark • Communication with others Area / Hidden Area • Trust either ways Unkno wn • Self exploiterHow will others see me? • Seen as dominant • Not approachable • Poor Listener • Unreliable • Irritating
  26. 26. BULL IN CHINA SHOP Impact of this window on Me LowOpen Blind SpotArena • Communication with others • Unsecured • In efficientHidden Dark Area / UnknownArea How will others see me? • Insensitive • Poor Listener • Over confident • Evasive
  27. 27. PUBLIC Impact of this window on Me High BlindOpen Arena • Communication with others Spot • Trust either ways • Good cooperation Dark • Conflict free Area / Hidden Area Unkn own • Balanced Personality How will others see me? • Reliable & Trustworthy • Highly approachable • Good Listener • Effective team member
  28. 28. The Public Pane• Larger size of “Open Arena” pane is the recommended one• What are the ways to expand the size of the Open arena- Sharing Information- Seeking Feedback
  29. 29. Key points in seeking feedback• Keep open mind • Take notes of the discussion• Be an active listener • Commit to change• Do not defend / Argue • Follow up on notes• Seek clarification • Courtesy
  30. 30. TIPS TO DEVELOP GOOD INTERPERSONAL SKILLS• SMILE• BE APPRECIATIVE• PAY ATTENTION TO OTHERS• PRACTICE ACTIVE LISTENING• BRING PEOPLE TOGETHER
  31. 31. TIPS TO DEVELOP GOOD INTERPERSONAL SKILLS• RESOLVE CONFLICTS AMICABLY• COMMUNICATE CLEARLY• HAVE A SENSE OF HUMOUR• SEE IT FROM THEIR SIDE –EMPATHY• DON’T COMPLAIN

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