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Raymond Rothfeldt


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Raymond Rothfeldt

  1. 1. Project, Client & Operations Mgmt Specailist RAYMOND ROTHFELDT
  2. 2. Career Focus <ul><li>Delivering solutions that meet or exceed expectations </li></ul><ul><ul><li>Telecommunications </li></ul></ul><ul><ul><li>IT/IS </li></ul></ul><ul><ul><li>Retail </li></ul></ul>
  3. 3. Project Management <ul><li>LEADERSHIP </li></ul><ul><li>Actualize development & delivery of unique solutions </li></ul><ul><li>Develop budgets and manage to P&L </li></ul><ul><li>Head teams of internal and external stakeholders </li></ul><ul><li>Identify and resolve issues before delivery </li></ul>
  4. 4. Project Management <ul><li>COMMITMENT </li></ul><ul><li>Telecommunications </li></ul><ul><ul><li>Create handset mobile application QC program </li></ul></ul><ul><ul><li>Devise carrier remittance reconciliation program </li></ul></ul><ul><ul><li>Implement OSS/BSS development </li></ul></ul><ul><ul><li>Develop handset replacement and repair program tailored for college subscribers </li></ul></ul>
  5. 5. Project Management <ul><li>excellence </li></ul><ul><li>Information Technology & Systems </li></ul><ul><ul><li>Guide database integrations and synchronizations with remote servers </li></ul></ul><ul><ul><li>Lead implementation of SSO capability </li></ul></ul><ul><ul><li>Oversee development of desktop applications for remote user database access via API </li></ul></ul><ul><ul><li>Pilot implementation of award-winning web sites </li></ul></ul>
  6. 6. Project Management <ul><li>STRATEGY </li></ul><ul><li>Retail </li></ul><ul><ul><li>Augment POS and CRM systems </li></ul></ul><ul><ul><li>Establish store sales and marketing programs that drive explosive sales growth for SaaS products </li></ul></ul><ul><ul><li>Develop feedback program to enhance employee training and performance </li></ul></ul><ul><ul><li>Produce SOM (Store Operating Manual) for national retailer </li></ul></ul>
  7. 7. Client Management <ul><li>EXECUTION </li></ul><ul><li>Develop relationships with Director and above level contacts to ensure client satisfaction </li></ul><ul><li>Manage client expectations </li></ul><ul><li>Coordinate product enhancement requests and track through resolution </li></ul>
  8. 8. Client Management <ul><li>GUIDANCE </li></ul><ul><li>Identify and resolve defects arising from product implementations </li></ul><ul><li>Identify potential new revenue streams </li></ul><ul><ul><li>Work with sales team to capitalize </li></ul></ul><ul><li>Deliver pre-sales support </li></ul><ul><li>Design, develop and deliver reports </li></ul><ul><ul><li>Client-deliverable reports </li></ul></ul><ul><ul><li>Internal reports </li></ul></ul>
  9. 9. Operations Management <ul><li>ORGANIZATION </li></ul><ul><li>Direct field service and call center teams </li></ul><ul><li>Develop internship programs </li></ul><ul><li>Oversee repair and replacement programs </li></ul><ul><li>Assist in implementing corporate goals </li></ul>
  10. 10. Technical Skills <ul><li>Microsoft </li></ul><ul><ul><li>Excel, Access, Project, Word, PowerPoint, Visio, Outlook, Publisher </li></ul></ul><ul><li>Adobe </li></ul><ul><ul><li>CS4, Acrobat </li></ul></ul><ul><li>Programming </li></ul><ul><ul><li>PHP, Perl, SQL </li></ul></ul><ul><ul><li>XML, KML, KMZ </li></ul></ul><ul><ul><li>Java (J2ME, J2EE) </li></ul></ul><ul><ul><li>HTML (CSS, XHTML) </li></ul></ul><ul><ul><li>Visual Basic </li></ul></ul>
  11. 11. <ul><li>Want to find out if I’m a fit for YOUR team? </li></ul><ul><li>Contact info: </li></ul><ul><li>Mobile: (201) 312-2173 </li></ul><ul><li>Home: (201) 998-3010 </li></ul><ul><li>Email: [email_address] </li></ul><ul><li>View my resume at </li></ul>