3 earthsoft-strategic quality management in software organidation

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"Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career
guidance and for Professionals for soft skills enhancements. I am working on speading , sharing
knowledge; experience globally.It has uploaded important presentations at http://myefg.in/downloads.aspx.
Also https://dl.dropbox.com/u/83265908/Links-events.xls has links for all ppt files.

Read http://tl.gd/jm1gh5

Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct
free training/ workshop seeking help of existing platforms like rotary,etc
Kindly spread to your friends.Thank you!
- Earthsoft Foundation of Guidance
Let us make earth little softer..
Quality management, Assurance and control..
"

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3 earthsoft-strategic quality management in software organidation

  1. 1. Making earth little softer Earthsoft Foundation of Guidance Edge-Aggressive-Reliable-Trust-Honesty-Soft-Obedient-Fun-Transparent
  2. 2. Making earth little softer Earthsoft Foundation of Guidance (EFG) has uploaded following presentations at http://myefg.in/downloads.aspx Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct free training seeking help of existing platforms. Kindly share with your friends •Motivation for higher study, Planning for study, Education guidance, Career guidance, Career available after SSC & HSC •Personality development – 3 files •How to prepare resume, Tips to attend interview successfully •Religion related –To understand basic religion, Do & Don’t tips •Health related - Be vegetarian, Be healthy, Manage health •Corporate - Project management, Assertiveness, Ownership, Effective communication, Leadership, Be entrepreneur •Finance - To avoid speculation in stock market •Social - Women empowerment, Choosing life partner, conflict resolution, stop ragging, stop alcohol, snakebite treatment About us
  3. 3. Making earth little softer • Organisation • Quality • Quality management • Quality Assurance • Quality Control • Processes • Case studies experience • Strategic Quality Planning Index
  4. 4. Making earth little softer Strategic Quality Planning
  5. 5. Making earth little softer Strategic Quality Planning Vision Development Through Quality Innovations Vision Development Through Quality Innovations Corporate Strategies Corporate Strategies Quality Strategy Development Quality Strategy Development Quality Performance Objectives Quality Performance Objectives Performance Measurement Performance Measurement Quality Action Plans Quality Action Plans Key Stakeholders’ Feedback Key Stakeholders’ Feedback Quality Initiatives Identified Quality Initiatives Identified Staff Engagement Staff Engagement Benchmarking (e.g. AUN-QA) Benchmarking (e.g. AUN-QA) AlignmentAlignment
  6. 6. Making earth little softer Expected Services to achieve quality
  7. 7. Making earth little softer Expected Services to achieve quality
  8. 8. Making earth little softer How..delivery mechanism
  9. 9. Making earth little softer How..delivery mechanism
  10. 10. Making earth little softer Simple things…governance
  11. 11. Making earth little softer Simple things…governance
  12. 12. Making earth little softer Cheers- delegate & motivate How to delegate effectively Choose Resource based on track record & potential Communicate clearly Communicate expectations clearly, exact nature of the tasks, Avoid ignorance Set realistic targets Understand potential, capability, experience & energy while setting the tasks Monitor progress Indicate clear milestone, define % completion in agreement, check list to declare the completion of the tasks, seek inputs on daily basis Get & give feedback Seek updates on performance, check the results, ask the supervisor & give feedback setting / reminding the expectations Encourage accountability Encourage commitment & time from team members to complete the tasks as planned; to cover up if lagging, challenge their ownership
  13. 13. Making earth little softer Cheers- delegate & motivate How to motivate the team Question motivation Understand reasons liking of challenges, status of the assignment, recognition, salary, security & stability. Understand liking & disliking & act; demand high standards of them & encourage hard work, think something new always. Recognize good work Credit members for the tasks well done, be specific on compliment, Steer them Understand the resistance to change, get the agreement sharing the cons of the old system, support while establishing the change Encourage change Select employee who dares & like the change, Support & guide to take more, share success story Set up appraisals Appraise regularly, focus on hard facts & quantify., set up measurement
  14. 14. Making earth little softer Create Project Plan (1) QAPM / Tech Lead Prepare Project Plan •Scope Management Plan •Risk Management Plan •Quality Management Plan (QMP) •Measurement and metrics plan •Communication Plan Review of Project Plan To be conducted on the basis of the review checklists for each plan. QA review emphasis coverage of all the mandatory process steps, use of standard templates, •Estimate the efforts, resource requirement and add the project tasks to create the project schedule , Review to ensure scheduling best practices followed, for example creation of milestones, allocation of resources for all tasks, overloading of resources etc .
  15. 15. Making earth little softer Create Project Plan (1) QAPM / Tech Lead Joint reviewed with AVP / DM and QA – Considering Delivery and Quality Perspective Fix the Review Comments Document Review comments•Fix all review comments and send for re -review Verification by QA Send to the Customer for review and approval Baseline Project Plan & make changes in the project schedule •Fix all review comments Share and discuss the plan with the team
  16. 16. Making earth little softer Zoomed on QMP (2) QAPM / Tech Lead Prepare QMP •Prepare Plan • Identify review artifacts • Review methodology, • Review coverage • Review reporting – Reporting Templates readiness • Review Metrics • Events & Triggers for review analysis by QA, e.g. Phase end, Module completion, Milestone achievement or defects crossing threshold level Review QMP •Review Plan • Readiness of Artifacts • Is review methodology mentioned clearly - are tools, templates and checklists identified ? • Is the review coverage sufficient • Review reporting • Review Metrics – Are the targets as per expectations? • Does the project schedule reflect the review tasks?
  17. 17. Making earth little softer Zoomed on QMP (2) QAPM / Tech Lead Prepare QMP •Test Plan for UT and SI •Test Coverage •Test Types ( UT, SI ) •Black Box – White Box •Automation – Junit •Test case specification templates •Test data •Test Metrics •Events and Triggers for review analysis by QA Review QMP •Test Plan for UT and SI •Is test coverage mentioned? •Testing types with pre & post condition of each phase? •Is the black box and white box testing defined? •Are test metrics values defined? Are they consistent with the Organization PCB? •Are the test data reporting templates identified? •Is the test completion criteria mentioned ?
  18. 18. Making earth little softer Review of QMP Plan (3) QAPM / Tech Lead Prepare QMP Plan Review of QMP Plan Joint Review by AVP / DM and QA Fix the Review Comments Incorporate Review commentsFix review comments & verify Verification by QAFix all review comments Analyze the impact on project schedule / efforts and change the project schedule
  19. 19. Making earth little softer Review of QMP Plan (3) QAPM / Tech Lead Send the QMP plan and changed schedule to Customer for review and approval Fix Review Comments Baseline QM Plan . Share and discuss the plan with the team Fix the Review Comments Joint Review of Schedule by AVP / DM and QA
  20. 20. Making earth little softer QM Plan Changes (4) QAPM / Tech Lead Changes suggested by the project team & customer Review changes • Is there any impact on Quality Management because of change of scope? • Are the changes clashing with the execution dates? • Are the review tasks and Review plan document properly updated? Send the plan for Review Conduct Impact Analysis and change the plan accordingly Follow the Review process
  21. 21. Making earth little softer UT / SI Bug Result Analysis QA Tech Lead (Reviewer) PM Development TeamAnalyze the bug Data at predefined interval Phase end, Module completion, Milestone Conduct Root cause analysis for the UT / SI bugs. Conduct a brainstorming session to identify root cause. Share RCA with development team. Conduct training.. Identify high priority (high impact + high occurrence) causes, take preventive actions. Conduct Analysis in next cycle& assess the impact of the preventive actions. Share the finding with team, If impact falling short of expectations - understand the root cases - Identify further actions with the team to improve the situation Repeat this step during the project lifecycle Compare the results of each phase with the Quality Measurement targets e.g. defect density per unit, productivity, Prepare a status report. In case of deviation from the target numbers analyze the causes and initiate preventive actions. Prepare a report to be submitted to the senior management and to Customer Creator of the Artifacts
  22. 22. Making earth little softer AVP / DM Monitoring of Review Status QAPM / Tech Lead Conduct reviews as per the plan Conduct root cause analysis. Identify actions to avoid the causes. Identify the details on the reasons of delay. Identify root causes for the delay In case of schedule slippage identify actions to recover the delay Make changes in the QM Plan Send QMP & project schedule to customer for review / approval Fix review comments Share & discuss the modified plan with the team & Customer Update project schedule Manage changes in the review plan as per ‘QMP Changes’ procedure Confirm action implementation Review the impact of the actions taken in the next monitoring cycle Provide a report on effectiveness of the actions
  23. 23. Making earth little softer Review Execution Conduct reviews as per plan Decide the priority and plan for fixing each review comment and assign each review comment to resources to make modifications . Make required changes in the project schedule, if required ( in case more number of comments than expected) Add Review data in PM- Apps on Reviews conducted and Review defects Create Review Status Report QA Tech Lead (Reviewer)PM Creator of the Artifacts Create artifacts like DD or Test cases Modify artifacts as per the review comments Change status of review comments in PM-Apps Verify the changes and close the Review comment in PM-Apps Monitor closure of review comments as per the plan – Take corrective actions if deviation is identified
  24. 24. Making earth little softer ConsultingConsulting TestTest ExecutionExecution  Diagnose existing Software Testing process  Define and Pilot effective Verification & Validation Process for the Organization  Streamline & Institutionalize V&V process  Capturing existing test cases in their current form (Reusability)  Manual/ Automated Testing  Strategize and Plan Testing activities at organization level  Strategize and Plan Testing activities at Project level  Functional (Black box/ User Acceptance) Testing  Integration, System Testing  Training (Testing Process, Automation Tools)  Develop in-house testing competency  Regression Testing  Performance/Load/Stress Testing  Defects metrics Collection and Analysis  Publication of Defect data Analysis  Defect Prevention  Reusability Portfolio of services
  25. 25. Making earth little softer Performance Measurement • Could be derived from AUN-QA international standards • Other measurements that are important for the departments in achieving its quality performance objectives
  26. 26. Making earth little softer Quality Action Plan • Self Assessment Process to achieve AUN-QA accreditation • Follow up on specific areas ( administrative and academic) that need improvements • Monitoring and evaluation of progress
  27. 27. Making earth little softer Staff Engagement • Departmental Team/committee • Negotiation/Feedback from individual staff
  28. 28. Making earth little softer Top 5 items to achieve Q • Quality drive across organisation- Ownership & first time right drive culture • Reviews – Proposal reviews by DM, process for marking completion of the tasks using check list, Special attention for understanding/confirming the requirements; Brainstorming sessions, reviews of RA & DD & SI test cases (PL), Self review for LLD, Code, Unit test cases, testing for developers, audits of these phases; Framework for communication
  29. 29. Making earth little softer Top 5 items to achieve Q • Establishing quality framework (measurement, analysis, preventive & corrective measures, tracking & closure and audits) • Project Cost Estimation & proposal • Software Planning, Tracking & Scheduling • Requirements Management • Development, reviews & testing • HR & RMG framework & Project Structure – Assigning DM/AVP for each projects & teaming with Account managers & OSC; Education of PM & resources • Governance- To be scalable
  30. 30. Making earth little softer Q1 Q2 Q3 Q4 Focus on Basic Project Mgmt, Risk Mgmt. & Customer Mgmt Implementing the learning & best ways Define Org. wide Processes & Review / Control Awareness, Training & Pilots (SST, Sales, PMPL) Strengthen Delivery Mgmt, QMG, TMG, & & coordination Governance & coordination Continual Improvement Stringent Implementation of Processes & best practices Reorganize and Strengthen Talent & skilled resources Quality Delivery Road Map Predictable, Repeatable, Reliable Defined, Managed, Optimised Quality Schedule Customer Satisfaction Successfully Complete Current Projects & get stability in Delivery Org. Improve Repeatability / Reliability in Delivery Organization
  31. 31. Making earth little softer Thank You

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