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Environment Monitoring

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Brief description and best practices

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Environment Monitoring

  1. 1. Environment MonitoringConcepts & Good Practices<br />R.Radünz<br />rradunz@gmail.com<br />1<br />
  2. 2. Agenda<br />2<br /><ul><li>Concepts
  3. 3. What
  4. 4. Why
  5. 5. Who
  6. 6. How
  7. 7. When – ALWAYS!
  8. 8. Good Practices</li></li></ul><li>3<br />What you should knowMonitoring is only one small part of a larger scenario that includes a Service Desk function, Incident, Problem, Change, Release Management and other processes. Used alone, it will not transform your datacenter in a state-of-the-art showcase.Nonetheless, it is indispensable.<br />3<br />
  9. 9. 4<br />Concepts<br />4<br />
  10. 10. 5<br />What is monitoring?<br />* Automated Response Systems<br />5<br />
  11. 11. 6<br />But Wait! Why are we doing this???<br />6<br />
  12. 12. 7<br />What…<br />Watch!<br />Plug & Pray<br />7<br />
  13. 13. 8<br />What…<br />Alert!<br />8<br />
  14. 14. 9<br />What…<br />Alert!<br />9<br />
  15. 15. 10<br />What…<br />Alert!<br />* Remember ESCALATION RULES!<br />10<br />
  16. 16. 11<br />What…<br />Alert!<br />* Remember ESCALATION RULES!<br />11<br />
  17. 17. 12<br />What…<br />Alert!<br />12<br />
  18. 18. 13<br />What…<br />Document!<br />13<br />
  19. 19. 14<br />What…<br />Act!<br />14<br />
  20. 20. 15<br />Good Practices<br />Please DO NOT<br /><ul><li>Flood the incident team with false positives!
  21. 21. Generate more than one alert for the same event
  22. 22. Send an alert to the wrong person
  23. 23. Forget people needs rest
  24. 24. Forget no one is reading email at 3 AM</li></ul>15<br />
  25. 25. 16<br />Good Practices<br />Please DO<br /><ul><li>Establish a single point of contact (DC status)
  26. 26. Warn the teams about planned maintenance
  27. 27. Define clear responsibility (who does what)
  28. 28. Define and document escalation procedures
  29. 29. Enjoy your success!</li></ul>16<br />
  30. 30. 17<br />Questions?<br />17<br />

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