Dashboards and “Balanced Scorecards” have been proposed as a communication tool and executive summary of program performance. They can capture a variety of inputs and display them in one place.
Key Performance Indicators (KPIs) and metrics are typically displayed by an assortment of dials, gauges and stoplights that resemble those found in a commercial plane cockpit.
But to be effective the dashboard must really track all key program dimensions since a failure in any one can undermine the program.
The dashboard must reflect the strategic business objectives that the program is trying to achieve; key dimensions to assess strategy effectiveness; and key process and control factors to assure true progress is being made towards the strategic business objectives. Many times measures are chosen without adequate attention given to the driving strategic business objectives. In those instances the program team track measures and then tries to figure out what the objectives are.
The attached paper entitled, “Program Management Dashboards” appears in this month’s PM World Today and suggests dashboard parameters applicable to large engineering and construction programs. It is based on the Strategic Program Management system illustrated below.
I hope you find this information of value as you undertake your own efforts in managing large programs.