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eLearning Guild Online Forum - Application of the Thiagi Four-Door Model for Rapid eLearning


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Slide show for the eLearning Guild Online Forum Presentation, January 2010

eLearning Guild Online Forum - Application of the Thiagi Four-Door Model for Rapid eLearning

  1. 1. Application of the Thiagi Four-Door Model for Rapid e-Learning<br />January 2010<br />Russ Powell<br />Sun Microsystems, Inc. -- Sun Learning Services<br />Brandon Carson<br />NetApp<br />v1.9 28 Jan 2010<br />
  2. 2. About Us<br />Questions you may be asking<br />Who are you and why should we pay attention?<br />Why are you here?<br />What is this thing called the “four-door model”?<br />What does Sun’s version of it look like?<br />What recommendations do you have for me should I decide to attempt this?<br />How do I get more information?<br />2<br />
  3. 3. About You<br />A few polls<br />Your primary job role<br />Familiarity w/ <br /><ul><li>Thiagi
  4. 4. The Four-Door model
  5. 5. Designed a four-door course?
  6. 6. Implemented/completed a four-door course?</li></ul>3<br />
  7. 7. Current Problems w/ eLearning Courses<br />Consider eLearning courses you’ve seen recently…<br />Type one word in the chat pod to summarize some of the most significant concerns you have about them.<br />4<br />
  8. 8. Current Problems w/ eLearning Courses<br />Our initial list of concerns:<br />Boring (e.g., irrelevant, presented in a manner not conducive to learning)<br />Repetitious (e.g., everyone seems to be doing it the same way, addressing many levels of expertise)<br />Provides little-to-no autonomy <br />Expensive<br />High attrition rate<br />5<br />
  9. 9. The Business Problem<br />Sun was struggling to demonstrate the business value of its products and solutions due to<br />A large and complex portfolio<br />Lack of a shared vocabulary, methods, and tools in the sales organization<br />Results were shrinking revenues and lost market share<br />6<br />
  10. 10. Training Concerns<br />Over $12m spent on vendor-based ILT<br />No discernible ROI in increased sales<br />Geo-based audiences used to “doing it their way”<br />7<br />
  11. 11. New Approach to Sales Training<br />The business requested SLS to provide a “hybrid” learning solution<br />We wanted to use the “3Js”<br />Just in time<br />Just enough<br />Just for me<br />Not repetitious, not boring<br />8<br />
  12. 12. About Thiagi<br />Instructional Design guru, games-master<br />Helps people achieve more through performance-based training that is motivating and effective<br />Approach is rigorous, research-based, academic, informed by real-world, hands-on experience<br />Four-door model = “faster, better, cheaper”<br />Who learns the most?<br />Visit<br />9<br />
  13. 13. The Four Doors<br />Torture Chamber<br />Library<br />Playground<br />Cafe<br />10<br />
  14. 14. A Four Door UI Implementation<br />11<br />
  15. 15. The Four Doors + 1<br />Case Studies<br />Ask the<br />Experts<br />Test Center<br />Library<br />Arcade<br />12<br />
  16. 16. Other Important Components<br />Course Introduction<br />Peripherals<br />Key Takeaways<br />13<br />
  17. 17. Library<br /><ul><li>Documents
  18. 18. Photos
  19. 19. Videos
  20. 20. Websites
  21. 21. Audio Files</li></ul>14<br />
  22. 22. Playground/Arcade<br />15<br />
  23. 23. Café/Ask-The-Experts<br />16<br />
  24. 24. Torture Chamber/Test Center<br />17<br />
  25. 25. The Four-Doors - “Live” Demo<br />18<br />
  26. 26. Iterations &gt; Simple Wiki Pages<br />19<br />
  27. 27. Iterations &gt; Pilot Main Page<br />20<br />
  28. 28. Iterations &gt; Final Main Page<br />21<br />
  29. 29. Iterations &gt; Simple Wiki Pages<br />22<br />
  30. 30. Iterations &gt; Game Examples<br />23<br />
  31. 31. Iterations &gt; Pilot Game Example 2<br />24<br />
  32. 32. Iterations &gt; Pilot Game Example 1<br />25<br />
  33. 33. Iterations &gt; Case Study Example<br />26<br />
  34. 34. The First Implementation<br />Cost (internal/external)<br />Resourcing<br />Time<br />Scalability<br />27<br />
  35. 35. Timeline and Cost<br />Analysis (with the BU): 1 month<br />Prototype: 2 months<br />Pilot: 2 months<br />First Implementation: 4 months<br />Design vendors: 2<br />Vendor cost: $80K<br />Internal resources:<br />2 full-time headcount for the program duration<br />5-6 part time headcount “in and out”<br />28<br />
  36. 36. Recommendations<br />Obtain or create business buy-in/support before starting an initiative of this nature.<br />The first time you do this, plan for design time to gain efficiencies in the future.<br />Early on, recruit a technology rep to help you integrate this design into the current technology infrastructure. <br />Pay close attention to the design of your guidance system.<br />Have a writer or instructional designer on the team who is skilled at creating good game-/test-items. <br />29<br />
  37. 37. Mapping Problems to 4-D Solutions<br />Boring<br />Repetitious<br />Little-to-no autonomy <br />Expensive<br />High attrition rate<br />Other<br />“I found myself becoming so engaged in the program and content. It completely grabbed and held my attention.”<br />– Anonymous Judge, <br />Brandon Hall Research<br />“Easy to navigate. Quality presentation layout. Organized. Rich in content. Love it.”<br />“Arcade concept is brilliant.”<br />“Having an accompanying support resource Library is very helpful.”<br />– Anonymous Learners, <br />Sun Microsystems<br />30<br />
  38. 38. Mapping Problems to 4-D Solutions<br />Boring<br />Repetitious<br />Little-to-no autonomy <br />Expensive<br />High attrition rate<br />Other<br />“[The material was] easy to access and learn from. It respects the needs of adult learners.”<br />– Anonymous Judge, <br />Brandon Hall Research<br />31<br />
  39. 39. Mapping Problems to 4-D Solutions<br />Boring<br />Repetitious<br />Little-to-no autonomy <br />Expensive<br />High attrition rate<br />Other<br />“This is the first time I had used this non-linear approach to learning. While it takes a while to get used to, I think it is much better. [It] allowed me to pursue the learning I needed when I needed it. Overall the experience was excellent.”<br />– Anonymous Learner,<br />Sun Microsystems<br />32<br />
  40. 40. Mapping Problems to 4-D Solutions<br />Boring<br />Repetitious<br />Little-to-no autonomy <br />Expensive<br />High attrition rate<br />Other<br />“[This program], from my perspective as Director of Sales Training, is one of the best courses we&apos;ve developed—elegantly designed with highly-value content and methodology.” <br />– Joe Campbell,<br />Director of Sales Training,<br />Sun Microsystems<br />“Wow! A new course in only 10 days.”<br />– Karen Davis, <br />eLearning Guild<br />33<br />
  41. 41. Mapping Problems to 4-D Solutions<br />Boring<br />Repetitious<br />Little-to-no autonomy <br />Expensive<br />High attrition rate<br />Other<br />“Ask-The-Experts adds real-life examples that are important for the adoption of this methodology.”<br />“Slick user experience. Nice aesthetics and graphic elements. The Arcade was a great idea for fun and interaction. The Case Study was by far the most valuable part of the course.”<br />“Having complete flexibility for user-generated learning paths multiplies the effectiveness.”<br />– Anonymous Learners, <br />Sun Microsystems<br />34<br />
  42. 42. Obstacles and Enablers Poll<br /><ul><li>Given what you know now about the four-door approach, and your knowledge of and experience with your organization…
  43. 43. What are some enablersin your organization that are likely to encourage use of the 4D model?
  44. 44. What are some obstaclesin your organization that are likely to discourage use of the 4D model?</li></ul>35<br />
  45. 45. For more info…<br />Contact us<br />– and/or –<br />See our handout (pdf), available at the eLearning Guild Resource page<br />– or visit –<br /><br /><br />36<br />
  46. 46. Q&A<br /><ul><li>What are your questions?</li></ul>37<br />
  47. 47. Application of the Four-Door Model<br />Russ Powell<br />,<br />Twitter: RussPowell<br />LinkedIn: Russ Powell<br />Brandon Carson<br /><br />Twitter: Shemp65<br />LinkedIn: Brandon Carson<br />38<br />