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Recruiting in Turbulent Times

Recruitment Process Outsourcing Association
Apr. 22, 2020
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Recruiting in Turbulent Times

  1. Recruiting in Turbulent Times Why your EVP is more important than ever T A L E N T
  2. © Newton Talent | Confidential and Proprietary Information AGENDA 2 TARGETS: • Level Set: What Is An Employment Brand? • COVID-19 And The Workforce • The Impact on Employer Brands • The Role Of Your Employer Brand In Turbulent Times • What Is An EVP And How Does It Evolve? • 5 Steps To Creating A Strong EVP • Is Your Brand Ready For When The Market Rebounds?
  3. q Employer Brand: people’s perceptions of you as an employer (good, bad or indifferent) q EVP (Employee Value Proposition): how you would like to be perceived by your employees and the candidate community q Employer Branding: the activities an organization undertakes to communicate the desirable employer brand image q Employer Brand Management: the full spectrum of activities you orchestrate to deliver both a consistent brand image and experience in and out of the organization LEVEL SET
  4. Every brand is founded on a “proposition” that defines the key benefits you will derive from your relationship with that brand. It provides a consistent point of reference for everything you say and do. The Employer Brand and Employer Value Proposition work side by side to help you attract, recruit and retain talent within your company. LEVEL SET
  5. © Newton Talent | Confidential and Proprietary Information TODAY’S SPEAKER 5
  6. © Newton Talent | Confidential and Proprietary Information THE IMPACT OF COVID ON THE U.S. WORKFORCE 6 TARGETS: The first phase of the battle to contain COVID-19 could leave 42 million to 54 million net jobs vulnerable to reductions in hours or pay, temporary furloughs, or permanent layoffs Accomodation and food services 24% Retail trade 17% Healthcare and social assistance 8% Construction 5% Administrative, support, and waste services Government 5% Manufacturing 5% Transprtation and warehousing 4% Arts, entertainment, recreation 4% Wholesale trade 4% Real estate and rental 4% Education 3% Personal services 3% Professional, scientific and technical 3% Information 2% Finance and Insurance Information Repair and maintenance Company management Utilities <1% McKinsey Global Institute
  7. © Newton Talent | Confidential and Proprietary Information THE IMPACT OF COVID ON THE U.S. WORKFORCE 7 Over 75 Million Employees may be working from home before the crisis is over and for the foreseeable future Global Workplace Analytics Experts predict this will be a tipping point for remote working
  8. • only 39% say their leader outlined a clear plan of action • only 54% say they are well prepared to continue doing their job due to environmental changes No negative effect 50% Somewhat negative effect 32% Very negative effect 18% © Newton Talent | Confidential and Proprietary Information THE IMPACT OF COVID ON THE U.S. WORKFORCE 8 U.S. Workers are divided by the effect COVID had on their workplace, yet Gallup Communication is clearly an issue.
  9. your Employer Brand can take a hit without good communications
  10. © Newton Talent | Confidential and Proprietary Information WHERE DO EMPLOYER BRANDS LOSE GROUND? 10 say their employer has shared information about precautions being taken to keep employees safe and reduce the risk of illness 74% say their immediate supervisor keeps them informed about what is going on in their organization 46% 43% 38%of workers strongly agree that their employer cares about their wellbeing say they are confident in the leadership of their organization to successfully manage emerging challenges Employees offer a mixed assessment of their employers so far for their handling of the coronavirus crisis: Gallup Internally
  11. © Newton Talent | Confidential and Proprietary Information WHERE DO EMPLOYER BRANDS LOSE GROUND? 11 If you are actively hiring for jobs posted, or if their application will go into a black hole If response times are going to be affected If they will be considered for future roles if there is not a current opening/requisition How you plan to keep them safe at work (i.e. remote working) Candidates respond negatively to these lapses in communication due to the current market disruption (and they tell others) Externally
  12. with a common vision for the future and candidatesaligning employees Gallup
  13. © Newton Talent | Confidential and Proprietary Information THE ROLE OF EMPLOYER BRAND IN TURBULENT TIMES 13 How do you portray that vision for the future? Messaging in the “sweet spot” • Authentic • Purposeful • Value of you as an employer (EVP)
  14. CASE STUDY: TRACTOR SUPPLY Tractor Supply’s EVP tells candidates and employees it is a place to grow and develop your career, be recognized for your contribution, and be part of an important team that supports “Life Out Here.”
  15. CASE STUDY: TRACTOR SUPPLY
  16. CASE STUDY: TRACTOR SUPPLY
  17. CASE STUDY: UNITED AIRLINES
  18. © Newton Talent | Confidential and Proprietary Information AN EVP IS THE FOUNDATION OF YOUR EMPLOYER BRAND 18 employer value propositions consumer brand what the brand represents to candidates
  19. © Newton Talent | Confidential and Proprietary Information 19 A STRONG EVP IS MORE IMPORTANT THAN EVER Helps you to attract and retain talent A clear and differentiated EVP ensures you attract and retain the people you would otherwise inevitably lose to organizations with more attractive EVPs. Helps you to appeal to different markets and ‘tough to hire’ talent groups For organizations operating in a number of countries the EVP will need to move beyond a ‘one size fits all’. A good EVP contains elements that appeal to different groups of employees from different cultures, age groups and functions. The most successful EVPs are derived from combining needs of key segments of the workforce to form a universal brand which is then communicated through the best channel for each segment. Helps you to re-engage a disenchanted workforce The process of creating an EVP involves surveying and talking to existing employees. This is a very powerful engagement tool in itself, and people usually enjoy and appreciate it. In our experience the process can also help to re-build/enhance trust and increase motivation. Helps you to prioritize your HR agenda The process of eliciting your EVP will help you to understand what your HR priorities should be. To create an EVP you need to understand what is important to your employees and potential hires. Having this insight will mean that you understand what specifically you need to do to attract, engage, retain and develop the people that you want, where improvements need to be made, and the things that will most likely make people leave if they are not addressed. Creates a strong ‘people’ brand Organizations with strong and credible EVPs become as famous for the way they treat people and the quality of their people as they are for their products and services. A great example of this is Apple. Apple do not have to enter into a war for talent. They have great people queuing up to join them. Reduce new-hire premiums When candidates view an organization's EVP as attractive, they demand a smaller compensation premium when accepting an offer. According to the Corporate Leadership Council, EVPs that are viewed as unattractive require a 21% premium to hire employees, while attractive EVPs require only an 11% premium.
  20. © Newton Talent | Confidential and Proprietary Information 20 WHAT IS NOT IN AN EVP Salary/financial benefits - Financial compensation is obviously a priority for any job seeker, but placing too much emphasis on the salary offer will only condition your employees and prospects to chase the biggest number. Our focus will be on non-financial and cultural benefits, which are more difficult for other organizations to match. All things to all people - There’s an old saying in marketing that goes, “If you try to be everything to everyone, you won’t be anything to anyone.” The same holds true for your Employee Value Proposition. You should focus your efforts on a few specific target audiences. Aspirational rather than factual - An EVP is an employee-centric approach that is aligned to existing HR strategies because it has been informed by existing employees.” If the experience you deliver doesn’t align with the EVP we will be using to attract new hires, you won’t keep them for long.
  21. © Newton Talent | Confidential and Proprietary Information 21 Work: Includes job-interest alignment and work-life balance Organization: Includes market position, product/service quality, and social responsibility Opportunity: Includes career opportunities, development opportunities, and organization growth rate Rewards: Includes work life balance, compensation health and retirement benefits, and vacation People: Includes manager quality, coworker quality, senior leadership reputation, and camaraderie WHAT ARE THE ATTRIBUTES OF AN EVP?
  22. © Newton Talent | Confidential and Proprietary Information THE EMPLOYER VALUE PROPOSITION 22 What attributes do you lead with?
  23. 4 Steps to creating or updating an EVP for a changing work environment
  24. DISCOVERY: Identify your audiences’ unique drivers and challenges • Review Past Employees Engagement Surveys • Review Marketing Communications to Employees • Review Leadership Communications to Employees • Interview Prospective Employees • Review Exit Interviews to learn what was missing • Talk with employees and leadership • Do some Industry and Competitor research
  25. ANALYZE and DEFINE: Begin to craft your statement from the attributes you’ve identified. Remember, your EVP statement should: • Align to your organization’s vision, mission and values • Be achievable and honest – your EVP statement should reflect what your organization is actually like, not just what it aspires to be. • Be targeted to attract the candidate persona(s) you developed as part of this process. • It should be concise and in your company’s voice.
  26. TEST: Check your statement with your audience Before you go live with your Employee Value Proposition test the EVP with current employees and apply their feedback as you work toward a final draft. Make sure they consider the statement from two perspectives: • As a candidate - Would this EVP resonate with them as a job seeker considering an opportunity with your company? • As a current employee - Does this EVP align with their desires and what the company is actually delivering?
  27. ROLL OUT YOUR MESSAGE: For it to resonate, make sure you’re using it at every touchpoint in your employee lifecycle People Strategy Development Strategic Workforce Deployment Employer Value Proposition & RecruitmentHR Strategy & Planning Talent Acquisition & Placement Performance Management People Development & Retention Succession & Career Pathing Training & Development Rewards & Recognition Individual Performance Management Onboarding & Placement 2 1 3 4 5 6 7 8 People Strategy
  28. 28 Are you ready to bounce back? Our free Employer Brand Resiliency Assessment can help you measure the strength of your EVP messaging in this changing workplace.
  29. Take advantage of our free resources: • Learn how our Employer Brand Resiliency Assessment can help you strength of your EVP attributes in this changing workplace. • Download the free EVP workbook available to registrants at the link sent to you after this presentation. Connect with me: patty.silbert@newtontalent.com www.linkedin.com/in/pattyvanleer/
  30. Q&AQ&A
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