Letting Summon Happen at Wake Forest University

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Presentation given at the American Library Association Midwinter Conference, Seattle WA, January 2013. Discusses the ZSR Library (Wake Forest University) implementation of Serial Solution's Summon search product.

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  • Embedded in library homepageHad plans to brand but they got lost in the shuffle – may revisit Call it ‘Search Everything’ Varying levels of use among librarians
  • Letting Summon Happen at Wake Forest University

    1. 1. Letting Summon Happen at Wake Forest University Rosalind Tedford Director for Research and Instruction ALA Midwinter Meeting, Seattle | January 27th, 2013
    2. 2. Who We Are• Private, Liberal Arts• Winston-Salem, NC• 7200 FTE all campuses• 4600 undergrad• 1.7 million volumes• ZSR Library serves all except Law and Med School
    3. 3. Our Summon Implementation• Why Summon?• Evaluation process• Two month(ish) implementation – July & August 2011• Had implementation committee that made initial decisions• Ongoing tweaks, etc. made by smaller group• Support email list• Benign neglect maintenance philosophy
    4. 4. How We Use It
    5. 5. Other Uses
    6. 6. Our StatisticsVisits in 201285K visitsAv. 7000/monthSearches in 2012Total: 318,713Av. 26,559Searches Per VisitBetween 3.5 and 4
    7. 7. Impact on Database/Full Text July 2010 – June2011 July 2011 – June 2012Full Text Retrievals (Before Summon) (After Summon)ProQuest 27961 51659EBSCOhost 113579 116612JSTOR 129922 140388Project MUSE 11289 8901ScienceDirect 47766 64276Wiley Online Library 87443 92790SpringerLink 50069 50058Oxford Journals 27618 31652
    8. 8. How is it REALLY Used?• Varies from librarian to librarian• Varies among students• Just now starting to look at the Query list to learn how our users use it• Have to be honest about what you expect from it (and from your staff and students)
    9. 9. Tweaks and Hopes for the Future• Removed book reviews and newspapers from default search after six months• Continue to discuss including things like Hathi Trust, Google Books, etc.• Have had discussions about splitting results out
    10. 10. General Comments• Possible to have success without huge effort and energy invested (but have to be realistic about what ‘success’ means)• Tool in the toolshed – not the single answer• Allow for flexibility for patrons and librarians in when/how to use it• Pick where you put your instruction effort
    11. 11. Contact InfoRosalind TedfordDirector for Research and InstructionZSR Library, Wake Forest Universitytedforrl@wfu.edu

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