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Disney Institute -- Lessons In Leadership And Customer Service Cropped

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Disney Institute -- Lessons In Leadership And Customer Service Cropped

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Description

In 2007 I attended a one-day 'Customer Service & Leadership' session, hosted by the Disney Institute.

I made my notes on my tablet pc, doing a visual facilitation for myself and my colleagues at Blue Moon.

I've isolated the key points in this presentation. Hopefully they're self-explanatory. If not, send me a note, and I'll see if I can clarify.

The purpose of a visual facilitation is to concretise people's learning. But it's also to allow that learning to be shared.

Please check my visual facilitation portfolio on my Flickr gallery at http://snipurl.com/visualfacilitation. I work internationally.

Transcript

Description

In 2007 I attended a one-day 'Customer Service & Leadership' session, hosted by the Disney Institute.

I made my notes on my tablet pc, doing a visual facilitation for myself and my colleagues at Blue Moon.

I've isolated the key points in this presentation. Hopefully they're self-explanatory. If not, send me a note, and I'll see if I can clarify.

The purpose of a visual facilitation is to concretise people's learning. But it's also to allow that learning to be shared.

Please check my visual facilitation portfolio on my Flickr gallery at http://snipurl.com/visualfacilitation. I work internationally.

Transcript

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