1.
Best of #HDIConf15
HDIConference.com

2.
Manley Feinberg (@manleyf)
Value is only valuable if it’s
visible.
Via @ThinkHDI

3.
Matthew Hooper (@vigilantguy)
If you don’t have the stability in
operations, no one will trust you
to innovate.
Via @ken_gonzalez

4.
Good service can save a bad
meal.
A good meal cannot save bad
service.
Via @asykes70

5.
Roy Atkinson (@RoyAtkinson)
Things that are easily
measured very rarely get us to
what we really want.
- Stephen Hultquist (@shultquist)
Via @jpcrepeau

6.
John Custy (@ITSMninja)
You cannot measure what
you cannot define.
Via @ThinkHDI

7.
Patrick Bolger (@patb0512)
Nothing matters unless your
organization is achieving
value for the customer.
Via @ITSM_Catwoman

8.
Gary Case
Put the fire hat away and focus
upon problem management.
Reward people who prevent
fires, not fight them.
Via @jonesymsu

9.
Daniel Monighetti (@DanMonighetti)
You can outsource a service,
but you can’t outsource
accountability.
Via @servicedivabren

10.
Jeff Rumburg
Perceived value vs. actual value
in service and support: Close the
gap between perception and
reality.
Via @samanage

11.
Every decision made by a
manager should be either to
reduce cost or improve
satisfaction.
Via @jonliles

12.
Daymond John(@TheSharkDaymond)
It’s 20% what happens to you
and 80% how you respond!
Via @kitonjones

13.
If your team can’t survive
when you’re not there, YOU
are the problem.
Via @ken_gonzalez

14.
Christine Cashen (@ChristineCashen)
You can be the fountain or
you can be the drain!
Via @ksocozy

15.
Patrick Bolger (@patb0512)
Collaboration without
purpose will fail.
Via @berkson0

16.
The legacy you leave is how
you impact people. What
legacy will you leave?
Via @LaurieAL
Doc Hendley (@DocHendley)

17.
Leaders who behave like
humans are leaders who
succeed.
Via @josygia_BYU
Mary Cruse (@RUBGSVD)

18.
If you want metrics to be
good guides for change, you
have to change how you
view metrics.
Via @ThinkHDI
Roy Atkinson (@HDI_Analyst)

19.
Daymond John (@TheSharkDaymond)
We do not invest in
companies. We invest in
people.
Via @berkson0

20.
Scott Stratten (@unmarketing)
Every interaction will change
the brand. There is no such
thing as a brand-neutral
interaction.
Via @elkarunaratne

21.
Julie Mohr (@juliemohr)
Your strategy for the cloud
must focus on the customer.
Via @ThinkHDI

22.
Scott Stratten(@unmarketing)
Integrity is not a renewable
resource.
Via @dd979vet

23.
Don’t miss our 2016 conference—
register at HDIConference.com.
@ThinkHDI