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Advancing as a Scrum Master or Agile Coach v2

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Our Agile adoptions could be more successful if we, as Scrum Masters and Agile Coaches, were more impactful. Achieving this requires a more holistic understanding of these roles plus skilling up to be more effective at fulfilling them. That starts with us.

In many organisations, a Scrum Master is seen as just a team facilitator. Often only superficial elements of the role are played part-time by an already busy team member. If there are full-time Scrum Masters, in many organisations they are rendered ineffective as change agents and capability builders. Their capacity is filled by a heavy load of co-ordination, stakeholder meetings, progress tracking and other project management tasks have been left to Scrum Masters in the absence of a project manager or the implementation of effective Scrum alternatives.

If this sounds like you, or someone you know, this session is for you!

At the heart of this appears to be a fundamental lack of understanding as to what the Scrum Master role is all about. Also a failure for Scrum Masters to explain their role in the context of the new mindsets and demonstrate its worth to teams, Product Owners, management and other stakeholders.

This interactive session aims to open your eyes to see what a Scrum Master is really meant to be and full impact that a Scrum Master can make.

Published in: Business
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Advancing as a Scrum Master or Agile Coach v2

  1. 1. Advancing as a Scrum Master or Agile Coach and helping others to understand the role Rowan Bunning CST - June 2019 equinox.co.nz
  2. 2. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com My Agile journey 2005 2006 2008 2018 2017 2015 2010 • 2001 Introduced to eXtreme Programming in Smalltalk • 2003 Introduced Scrum and became a Scrum Master • 2005 Went on first Certified ScrumMaster course in Australia • 2006 Became first Certified Scrum Professional in Australia • 2006 Unsuccessful attempt to find Agile Coaching work in Australia • 2007 Hired as an Agile Coach at top Scrum consultancy in London • 2008 Worked mainly as a Scrum Master in London and Dublin • 2008 Became a Certified Scrum Trainer • 2008-2019 Scrum Training and Agile Coaching across AU and NZ • 2018 One of world’s first Certified Agile Leadership credential II (CAL II) • 2018 First Path to CSP Educator in AU/NZ with Advanced Certified ScrumMaster • 2019 Approved to each CSP-SM completing the Path to CSP
  3. 3. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Agenda • Our Current Reality • What a Scrum Master is not • What a Scrum Master is • How a Scrum Master operates • Servant-as-leader • Comparing Scrum Master with Agile Coach • Scrum Master career paths
  4. 4. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com What does the Scrum Master role involve? Instructions: • Form pairs. • Identify who will play Manager, the other is playing Scrum Master. • Manager asks Scrum Master: “What does the Scrum Master role involve?” • Manager takes notes on the key points. • You have 3 minutes.
  5. 5. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Wellington 12 June 2019
  6. 6. Our Current Reality
  7. 7. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Melbourne 23 July 2018
  8. 8. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Sydney 25 June 2018
  9. 9. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Perth 6 February 2019
  10. 10. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Wellington 12 June 2019
  11. 11. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Melbourne 23 July 2018
  12. 12. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Sydney 25 June 2018
  13. 13. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Perth 6 February 2019
  14. 14. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Wellington 12 June 2019
  15. 15. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Melbourne 23 July 2018
  16. 16. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Sydney 25 June 2018
  17. 17. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Perth 6 February 2019
  18. 18. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Wellington 12 June 2019
  19. 19. What a Scrum Master is not
  20. 20. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com What a Scrum Master is not • Not an administrator • Not a co-ordinator • Not a part-time role “on the side” • Not only development team focused • Not an Agile Delivery Manager / Lead • Not a Project Manager • Not responsible for delivery progress
  21. 21. Common ScrumMaster Anti-Patterns
  22. 22. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Image: Barry Overeem
  23. 23. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb ??? Source: What is a scrum master? - Atlassian Coach blog: https://www.atlassian.com/agile/scrum/scrum-master What is a scrum master? - Atlassian Coach blog
  24. 24. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Source: What is a scrum master? - Atlassian Coach blog: https://www.atlassian.com/agile/scrum/scrum-master
  25. 25. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Scrum Master is not a project administrator
  26. 26. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Scrum Master is not a co-ordinator Pipe or connector? e.g. representing teams at Scrum of Scrums
  27. 27. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Not a part-timer with part-Focus
  28. 28. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb An Example Checklist for ScrumMasters Michael James Danube Technologies, Inc. http://www.danube.com michael@danube.com 14 September 2007 (Revised 13 November 2009) A Full Time Facilitator? An adequate ScrumMaster can handle two or three teams at a time. If you're content to limit your role to organizing meetings, enforcing timeboxes, and responding to the impediments people explicitly report, you can get by with part time attention to this role. The team will probably still exceed the baseline, pre-Scrum expectation at your organization, and probably nothing catastrophic will happen. But if you can envision a team that has a great time accomplishing things no one previously thought possible, within a transformed organization -- consider being a great ScrumMaster. A great ScrumMaster can handle one team at a time. We recommend one dedicated ScrumMaster per team of about seven, especially when starting out. If you haven't discovered all the work there is to do, tune in to your Product Owner, your team, your team's engineering practices, and the organization outside your team. While there's no single prescription for everyone, I've outlined typical things I've seen ScrumMasters overlook. Part I -- How Is My Product Owner Doing? You improve the Product Ownerʼs effectiveness by helping maintain the Product Backlog and release plan. (Note Is the appropriate amount of inter-team communication happening? Scrum of Scrums is only one way to achieve this. Are teams independently able to produce working features, even spanning architectural boundaries?12 Are your ScrumMasters meeting with each other, working the organizational impediments list? When appropriate, are the organizational impediments pasted to the wall of the development director's office? Can the cost be quantified in dollars, lost time to market, lost quality, or lost customer opportunities? (But learn from Ken Schwaber's mistakes: "A dead ScrumMaster is a useless ScrumMaster."13) Is your organization one of the few with career paths compatible with the collective goals of your teams? Answer "no" if there's a career incentive14 to do programming or architecture work at the expense of testing, test automation, or user documentation. Has your organization been recognized by the trade press or other independent sources as one of the best places to work, or a leader in your industry? Are you helping create a learning organization? Conclusion If you can check off most of these items and still have time left during the day, Iʼd like to hear from you. Thereʼs no canned formula for creating human ingenuity. This paper lists points which may, or may not, help in your situation. Once you start to realize what you could do to make a difference, you may find yourself afraid to do it. This is a …
  29. 29. Not only development team focused
  30. 30. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb
  31. 31. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Origins of “Iteration Manager” “When teams were struggling to find high-priority work to do on one particular project in 2000, the solution was to identify someone who could provide a continual stream of high-priority functionality at a sustainable pace to the delivery teams. This is the role that has grown into the iteration manager (IM).” - ”What Is an Iteration Manager Anyway?", Tiffany Lentz, The ThoughWorks Anthology, 2008. “The split between release and iteration managers reflects the style and preferences of the two individuals that do it... We don't think our solution is one that necessarily everyone should follow.” - martinfowler.com/articles/planningXpIteration.html
  32. 32. © 2008-18 Scrum WithStyle scrumwithstyle.com micro-management vs self-management conflict
  33. 33. Not a Delivery Manager or Project Manager
  34. 34. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Spot the conflict "a Delivery Manager is responsible for the delivery of projects and products, particularly using Agile methods.” - Australian Government Digital Transformation Office blog: https://www.dta.gov.au/blog/so-what-does-a-delivery- manager-do/
  35. 35. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb
  36. 36. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb
  37. 37. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb
  38. 38. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Project Manager has a lot less overlap with Scrum Master than Product Owner and even less than Development Team
  39. 39. © 2018-9 Scrum WithStyle scrumwithstyle.com “The Scrum Master helps those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which aren’t. The Scrum Master helps everyone change these interactions to maximize the value created by the Scrum Team.” - The Scrum Guide™, 2017 The Scrum Guide™ The Definitive Guide to Scrum: The Rules of the Game November 2017 Developed and sustained by Scrum creators: Ken Schwaber and Jeff Sutherland
  40. 40. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Scrum Master is to avoid local optimisation Business stakeholders Managers Project Manager partially cross- functional Team Business Stakeholders Managers Product Owner fully cross- functional Development Team Iteration Manager Scrum Master SM optimising globally PM optimising locally IM optimising locally
  41. 41. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com The focus of a ScrumMaster shifts over time
  42. 42. Not responsible for delivery progress
  43. 43. © 2008-18 Scrum WithStyle scrumwithstyle.com The Authority Matrix: four types of team Source: Leading Teams: Setting the Stage for Great Performances Hardcover, by J. Richard Hackman, Harvard Business Review Press, 2002. Copyright (c) 1986 by the American Psychological Association. Manager-led teams Self-Managing teams Self-Designing teams Self-Governing teams Setting overall direction Designing the team and its organisational context Monitoring and managing work process and progress Executing the team task ____________ ____________ ____________ © 2015 Scrum WithStyle scrumwithstyle.com Team’s Own Responsibility Management Responsibility Typical pre- Scrum Required by Scrum Increasingly recommended “delivery” progress
  44. 44. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com The intrinsic motivation paradox Edward L. Deci Research variable: “remember, it is your responsibility as a teacher to make sure your students perform up to high standards”. Results: 2x as much time talking 3x as many directives 3x as many controlling statements
  45. 45. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Responsibility for delivery undermines autonomy Reference: Lv Yi https://blog.odd-e.com/yilv/2017/02/paradox-in-coaching-self-organizing-team.html "Scrum is the only approach that dedicates a role to create environments for learning, innovative teams - without giving contradictory responsibilities.” - Michael James, Shanghai Scrum Gathering 2013.
  46. 46. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Q: Can we release by date X? Assuming we are producing Potentially Releasable Product Increments, the answer is… A: “Yes! We always have a releasable product.” (This shifts the question not to whether we can release but what the content of the release will be.) Q: “What will the content of the release be?” A: “Whatever our business decided was the highest value content as we Sprinted constrained by the reality of finite capacity or capability.” Q: “What if the capacity or capability isn’t sufficient to have what we need by the time?” A: “Then our business has the option to apply more teams to it or invest in building the capability.” Capacity increase: immediate $ and opportunity cost with no long term net gain Capability increase: short term investment for ongoing long term net gain.
  47. 47. Not an administrator
  48. 48. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Image: Bary Overeem
  49. 49. What a Scrum Master is
  50. 50. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Sponsoring Management Innovator First ScrumMaster Technical Coach Source: https://www.slideshare.net/jmeydam/facebook-and-scrum
  51. 51. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb From the original Certified ScrumMaster training material by Ken Schwaber - 2006 Customer collaboration over contract negotiation No intermediaries Teacher to primary business stakeholder Humanist, cultivate people High agency team, bounded autonomy Change agent to power distribution Impediment removal facilitator Team end-to-end cross-functional Tech practices as core part of role
  52. 52. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Scrum Master is a leadership role "The Scrum Master is a servant-leader for the Scrum Team. The Scrum Guide™ The Definitive Guide to Scrum: The Rules of the Game November 2017 Developed and sustained by Scrum creators: Ken Schwaber and Jeff Sutherland
  53. 53. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Scrum Master in three words capability improvement leader
  54. 54. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Scrum Guide definition of Scrum Master (1) Scrum Master Service to the Product Owner The Scrum Master serves the Product Owner in several ways, including: • Ensuring that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible; • Finding techniques for effective Product Backlog management; • Helping the Scrum Team understand the need for clear and concise Product Backlog items; • Understanding product planning in an empirical environment; • Ensuring the Product Owner knows how to arrange the Product Backlog to maximize value; • Understanding and practicing agility; and, • Facilitating Scrum events as requested or needed. Scrum Master Service to the Development Team ©2017 Ken Schwaber and Jeff Sutherland. Offered for license under the Attribution Share-Alike license of Creative Commons, accessible at http://creativecommons.org/licenses/by-sa/4.0/legalcode and also described in summary form at http://creativecommons.org/licenses/by-sa/4.0/. By utilizing this Scrum Guide, you acknowledge and agree that you have read and agree to be bound by the terms of the Attribution Share-Alike license of Creative Commons. Page | 7 coordination. Large Development Teams generate too much complexity for an empirical process to be useful. The Product Owner and Scrum Master roles are not included in this count unless they are also executing the work of the Sprint Backlog. The Scrum Master The Scrum Master is responsible for promoting and supporting Scrum as defined in the Scrum Guide. Scrum Masters do this by helping everyone understand Scrum theory, practices, rules, and values. The Scrum Master is a servant-leader for the Scrum Team. The Scrum Master helps those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which aren’t. The Scrum Master helps everyone change these interactions to maximize the value created by the Scrum Team.
  55. 55. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Scrum Guide definition of Scrum Master (2) • Ensuring the Product Owner knows how to arrange the Product Backlog to maximize value; • Understanding and practicing agility; and, • Facilitating Scrum events as requested or needed. Scrum Master Service to the Development Team The Scrum Master serves the Development Team in several ways, including: • Coaching the Development Team in self-organization and cross-functionality; • Helping the Development Team to create high-value products; • Removing impediments to the Development Team’s progress; • Facilitating Scrum events as requested or needed; and, • Coaching the Development Team in organizational environments in which Scrum is not yet fully adopted and understood. Scrum Master Service to the Organization The Scrum Master serves the organization in several ways, including: • Leading and coaching the organization in its Scrum adoption; • Planning Scrum implementations within the organization; • Helping employees and stakeholders understand and enact Scrum and empirical product development; • Causing change that increases the productivity of the Scrum Team; and, • Working with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
  56. 56. © 2019 Scrum WithStyle scrumwithstyle.com @rowanb Self-OrganisationEmpiricism Time-boxingValue Focus Principles Sprint Review Daily Scrum Sprint Retrospective Sprint Product Owner Product Backlog Practices Enablers of Scrum Outcomes agility Highest Customer Value Learning Team Performance Outcomes
  57. 57. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com As a developer, I debugged software… As a Scrum Master, I debug the organisation Image credit: Smithsonian Archive Centre
  58. 58. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com We have lots of debugging to do #DarkScrum occurs when we focus on enforcing Scrum mechanics rather than reinforcing Agile Values and Principles. Scrum — Agile Values = DarkScrum “The most serious impediments to using Scrum are habits of waterfall, predictive thinking over the last twenty to thirty years; these have spawned command and control management, belief that demanding something will make it happen, and the willingness of development to cut quality to meet dates. These are inbred habits that we aren’t even aware of anymore.” - Scrum is Hard and Disruptive by Ken Schwaber, 2006
  59. 59. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Teams and Managers SMs work on the system not just in the system Teams and Managers operate within the current capability “Management works in the system; Leadership works on the system.” - Stephen R. Covey ScrumMasters lead improvement to capability
  60. 60. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Transparency LeadershipTransparency Increase Opportunities To make more transparent… Options… Product Backlog What a Product Backlog Item (PBI) does and does not cover. How fine-grained PBIs relate to bigger picture concerns relevant to stakeholders. Sprint Planning What is expected in the medium-term that the new Sprint is a step towards. Why the top backlog items are to be developed. Whether a PBI is actually understood by a less engaged participant. Where the current planned work may exceed capacity around certain skills. Daily Scrum How probable it is that the team will achieve the Sprint Goal. When a Sprint task can be expected to be completed (even ones that are difficult to estimate precisely). Transparency Increase poster (1 of 2) To make more transparent… Optio Sprint Backlog / Information Radiators How the team is progressing in terms of Done PBIs. What the current impediments are and their status. How much of the team is currently working together on a single PBI. Sprint Review Projected timing of release or completion of a multi-Sprint output goal. Significance of Increment relative to interests of stakeholders present. What the feedback on the Increment is. The changes to the Product Backlog arising from the Sprint Review. Sprint Retrospective Issues for which participants could be judged negatively. All of the team’s ideas as to on how to address an improvement opportunity.
  61. 61. How a Scrum Master operates
  62. 62. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Melbourne 23 July 2018
  63. 63. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Sydney 25 June 2018
  64. 64. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Uses “subtle control”, Opportunistic Nudges Although project teams are largely on their own, they are not uncontrolled. Management establishes enough checkpoints to prevent instability, ambiguity, and tension from turning into chaos. At the same time, management avoids the kind of rigid control that impairs creativity and spontaneity. - Takeuchi & Nonaka
  65. 65. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Scrum Master is the teacher • Constantly looking for “teachable moments” • Teaching closely coupled with challenge Image: Barry Overeem TEACHER
  66. 66. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Q: Do you frequently offer Scrum, Agile, Lean, Systems Thinking etc. knowledge in “teachable moments” and support application to context? Teacher
  67. 67. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Bulk of time spent on impediment resolution • Includes impediments resolution campaigns over multiple weeks/months • Requires ability to persuade those with authority outside of the Scrum Team Image: Barry Overeem
  68. 68. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Facilitator "The facilitator’s job is to support everyone to do their best thinking. To do this, the facilitator encourages full participation, promotes mutual understanding and cultivates shared responsibility. By supporting everyone to do their best thinking, a facilitator enables group members to search for inclusive solutions and build sustainable agreements.” – Sam Kaner, Facilitator's Guide to Participatory Decision-Making Time Groan Zone Divergent Zone Closure Zone New Topic ? ✔ Diagram adapted from: Sam Kaner et al., Facilitator’s Guide to Participatory Decision-Making Convergent Zone Image: Barry Overeem FACILITATOR
  69. 69. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Q: Do you make interactions easier outside of formal meetings? Are you fluent with a wide range of facilitation techniques and know when to apply them? Facilitator
  70. 70. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com The Scrum Master is the Agile Coach in Scrum
  71. 71. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Coach (v.) coaching: “Partnering with clients in a thought-provoking and creative process that inspires them to maximise their personal and professional potential. Coaches honour the client as the expert in his or her life and work and believe every client is creative, resourceful, and whole. Standing on this foundation, the coach's responsibility is to: • Discover, clarify, and align with what the client wants to achieve • Encourage client self-discovery • Elicit client-generated solutions and strategies • Hold the client responsible and accountable” - International Coach Federation (ICF) coachfederation.org Image: Barry Overeem COACH
  72. 72. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Q: Do you use structure coaching conversations with follow-up regularly? Coach
  73. 73. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Manager • managing impediments, • eliminating waste, • managing the process, • managing the team's health, • managing the boundaries of self-organization, • and managing the culture. Image: Barry OvereemMANAGER
  74. 74. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Q: Do you call out violations of Scrum rules, principles, values regularly in constructive ways that explore alternatives? Manager
  75. 75. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Change agent “The focus of using Scrum is the change from old habits to new ways of doing business. Scrum is not implemented or rolled-out as a process; it used to foment change.” - Ken Schwaber (v) Foment: instigate or stir up • Activist • Improvement experiment designer • Catalyst Image: Barry Overeem CHANGE AGENT
  76. 76. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Q: Do you actively instigate, cultivate and amplify change campaigns? Change agent
  77. 77. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Mentor (n) Mentor an experienced and trusted adviser. “Mentoring transfers your agile knowledge and experience to the team as that specific knowledge becomes relevant to what’s happening with them.” Image: Barry OvereemMENTOR
  78. 78. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Q: Are you seen as a trusted advisor by your team, Product Owner, key stakeholders? Do they actively seek your guidance? Mentor
  79. 79. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Scrum Master is a human mirror “We as ScrumMasters are holding a mirror for the teams and organisations to see themselves. Transparency on the current level of maturity creates awareness. Awareness creates desire to change. Growth is happening daily and on different levels. That's why we are there. To notice it, reflect on it and celebrate it with everyone. Being a ScrumMaster is not a just fulfilling a role description. It is a way to look and work with the world around us. It is not just a full-time job. It is a mindset. - Alexey Krivitsky CST REFLECTIVE OBSERVER
  80. 80. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb CHANGE AGENTSERVANT-LEADER MANAGER FACILITATOR TEACHERCOACH MENTOR REFLECTIVE OBSERVER IMPEDIMENT REMOVER ScrumMasters operate from each of these stances
  81. 81. © 2019 Scrum WithStyle scrumwithstyle.com @rowanb ______ _________ _________ _________ _________ _________ ______ ______ ______ ______ __________________ ________ ________ Vision Product Owner Sprint planning Product backlog Sprint backlog Daily Scrum Potentially Releasable Product Increment Sprint retrospective Sprint review Backlog refinement Lean in the Scrum framework Customer Focus Visual Management Limited WIP Respect for People Handoff minimisation Small batch Pull Scheduling Delay Minimisation Flow Management Knowledge Spreading Go See Develop People & Teams Root cause analysis Continuous Improvement
  82. 82. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Example Improvement Areas • Done Improve cross-functionality and development practices to produce Potentially Releasable increments (at least) every Sprint • Team performance team to high performance, perhaps exceptional • Impediments management actively resolving team and organisational impediments • Educate management such that they consider Agile and Lean principles in every decision • Educate stakeholders so that they understand how to see progress in terms of value and exploit the competitive advantage of agility • Create a culture of continuous improvement
  83. 83. Servant-as-leader
  84. 84. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Melbourne 23 July 2018
  85. 85. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Sydney 25 June 2018
  86. 86. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Servant-Leader A Servant-Leader helps others meet their highest priority development needs. • Seeks first to serve, then aspires to lead. • Self-interest is deeply connected to the needs and interests of others. • Serves in a manner that allows those served to grow as persons. • Expresses genuine care and concern for others. - Sipe, James W.. Seven Pillars of Servant Leadership: Practicing the Wisdom of Leading by Serving . Paulist Pr. SERVANT-LEADER
  87. 87. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Scrum Masters invite and challenge people to grow Anxiety Boredom High Low HighLow Skills Challenges 0 Flow Increasingchallenge Increasingchallenge Increasing skills Increasing skills Apathy
  88. 88. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Servant-Leader is a “Post-heroic” stage Explorer Enthusiast Operator Conformer Expert Achiever Catalyst Co-creator Synergist Childhood stages Adult stages Heroic Post-heroic
  89. 89. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Proportion of Leaders per development level 10% 45% 35% 10% Pre-Expert Expert Achiever Catalyst and beyondCurrent ceiling in most orgs Agile Not Agile
  90. 90. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Famous servant-leaders
  91. 91. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Seven Pillars of Servant Leadership Diagram adapted from: Sipe, J., Frisk, D., Seven Pillars of Servant Leadership: Practicing the Wisdom of Leading by Serving, Paulist Press, 2009.
  92. 92. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Studying Servant Leadership
  93. 93. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Be a Systems Thinker Image credit: pinterest.com/pin/481885228855226794
  94. 94. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Unseen System Dynamics that cost Microsoft $$$ Goal: conform to original schedule pressure to try actions to confirm to original schedule exhortations, bribes, and threats to developers to meet schedule % use of “secret toolbox” inc. hacking to generate poor quality code quickly % of clean code with good design # of defects duration and effort to add new features actual variance to original schedule duration between creating and fixing a defect duration and correctness in fixing a defect O O short term only QF QF O Credit: less.works
  95. 95. Comparing Scrum Master with Agile Coach
  96. 96. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com The first “Agile Coach” ? Brought in as an external consultant Pete Behrens
  97. 97. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Outside-in vs Inside-out change Development Team Scrum MasterDevelopment Team Agile Coach Organisation Organisation
  98. 98. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Myth: Scrum Master is a junior Agile Coach Image: Barry Overeem "When organisations choose to work with Scrum, there should be no need for Agile Coaches.” - Barry Overeem
  99. 99. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Scrum Master: embedded in value creation gemba Gemba (Japanese) “The Real Place” “Go see requires observing the teams and asking lots of open minded questions with a sincere interest in their work and problems. In software products, this is likely to involve watching and discussing code.” - Craig Larman & Bas Vodde, Large-Scale Scrum: More with LeSS, Addison Wesley, 2017.
  100. 100. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Scrum Master vs Agile Coach vs coach Scrum Master Agile Coach Professional coach Authoritative role definition ✔ ✘ ✔ Origin Internal External External Agenda Scrum-based agile adoption mandate Agile adoption mandate Client’s agenda Leader stance ✔ ? ✘ Defined values Scrum values Various statements with limited recognition ICF values Accreditations offered CSM, A-CSM, CSP-SM PSM I, PSM II, PSM III CTC, CEC Few in Australia Many in N. America and UEurope
  101. 101. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Anti-pattern: Agile Coach pushing out-of-alignment personal preference
  102. 102. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Anti-pattern: fear of being judged by seagull Agile Coach
  103. 103. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Considered dubious: centralised Agile Coaching function See: https://www.infoq.com/articles/centralized-decentralized-coaching
  104. 104. Scrum Master Career paths
  105. 105. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb The following charts show participants’ responses sorted and grouped by geography. Geography Europe Oceania Asia Africa South America North America Average salary by region Scrum Master Trends report: https://age-of-product.com/scrum-master-trends-report-2019-free-download/
  106. 106. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb 2% 0% 15% 28% 28% 5% 22% Oceania North America 2% 0% 9% 25% 32% 19% 13% Europe 5% 19% 33% 24% 10% 3% 6% 36% 40% 10% 4% 8% 1% 1% Asia 27% 42% 22% 6% 0% 1% 2% South America 26% 1 %2 35% 15% 6% 3% 3% Africa 24,999 or less 25,000 or more 50,000 or more 75,000 or more 100,000 or more 125,000 or more 150,000 or more Salaries as reported by region Scrum Master Trends report: https://age-of-product.com/scrum-master-trends-report-2019-free-download/
  107. 107. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Scrum Master is a blue-print for what “manager” becomes in progressive management self-management cross-functional servant-leadership leanvalues-based humanistic networks over hierarchies Theory Y coach bureaucracy elimination
  108. 108. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Scrum Alliance accreditations in NZ 0 017 21 grandfathered likely 0 through current programme 1,384 As at 12 June 2019
  109. 109. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Alternative career path in hierarchical org Chief Operating Officer Scrum Master CTO Development Manager Head of Talent and Culture CIO Today The Future? Process Improvement Lead Operations Director CI Manager
  110. 110. Conclusion
  111. 111. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Melbourne 23 July 2018
  112. 112. © 2018 Scrum WithStyle scrumwithstyle.com @rowanb@rowanb Results from Sydney 25 June 2018
  113. 113. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com What does the Scrum Master role involve? (redux) Instructions: • Form pairs. • Identify who will play Manager, the other is playing Scrum Master. • Manager asks Scrum Master: “What does the Scrum Master role involve?” • Manager takes notes on the key points. • You have 3 minutes.
  114. 114. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Conclusion #1 The Scrum Master role remains widely misunderstood It’s on us to more effectively educate about our role It starts with us!
  115. 115. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Conclusion #2 There are far too few Scrum Masters with the skills and confidence to meet the demand of the challenges we face It’s our responsibility to advance our own development More than 2 days of training is needed!
  116. 116. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com Professional Development Path from Scrum Alliance Certified ScrumMaster® Understanding Scrum and starting in a Scrum friendly environment Advanced Certified ScrumMaster℠ ScrumMaster skills to be effective with team and PO in a challenging environment Certified Scrum Professional®-ScrumMaster Tools to improve the organisational system from the Scrum Team out More info: training.equinox.co.nz
  117. 117. @rowanb© 2018-9 Scrum WithStyle scrumwithstyle.com • Team Launch • Lean Thinking • Advanced Facilitation • Coaching • Outcome and UX tools • Systems Thinking • Structures for Scaling • Organisational Change • Software Craftsmanship • Scrum Mastery • Core Facilitation • Teaching Scrum and Agile • Servant-Leadership • Team Dynamics • Core Coaching • Impediment Resolution Facilitation • Development Practices • Scaling Principles • Your Development Path Advanced ScrumMaster Offerings
  118. 118. © 2016 Scrum WithStyle scrumwithstyle.com @rowanb We’re@rowanb au.linkedin.com/in/rowanbunning Rowan Bunning rowan@scrumwithstyle.com scrumwithstyle.com

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