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Keynote Slides: Profiting From Technology Trends

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Slides for Ross Dawson's keynote at National Association of Federal Credit Unions Board of Directors Conference in Maui. Slides were designed to support the keynote, not to be viewed alone. For more see www.rossdawson.com

Published in: Business

Keynote Slides: Profiting From Technology Trends

  1. 1.  Futurist  Strategy advisor  Author @rossdawson Profiting From Technology Trends
  2. 2. Information Interfaces Social Payments Channels Decisions Organizations Leadership
  3. 3. Information
  4. 4. Information accelerates Flickr credit: kainet
  5. 5. Gigabit for all
  6. 6. Everything mobile 0% 10% 20% 30% 40% 50% 60% 70% 80% India Russia Brazil China Germany France UK USA Australia Japan Source: Kleiner Perkins Caulfield Byers, as of Q2 2013 Global smartphone penetration Smartphone penetration Smartphone growth
  7. 7. Supercomputers in our hands
  8. 8. Soaring data Source: IDC
  9. 9. Tracking your health
  10. 10. Data from everywhere
  11. 11. DNA storage
  12. 12. Interfaces
  13. 13. At your command
  14. 14. Seeing more
  15. 15. Immersed in virtual reality
  16. 16. Thought interfaces
  17. 17. Beyond videoconferencing
  18. 18. Interpreting emotions
  19. 19. Wearable computers
  20. 20. Social
  21. 21. Data from social media
  22. 22. Customer service on social media
  23. 23. Building communities
  24. 24. Learning and connection
  25. 25. Lending to your friends
  26. 26. Peer to peer insurance
  27. 27. Payments
  28. 28. Taking payments anywhere
  29. 29. The rise of mobile payments
  30. 30. Biometric authorization
  31. 31. The rise of digital currencies
  32. 32. Channels
  33. 33. Knowledge and information
  34. 34. Scalable relationships
  35. 35. Chat with humans
  36. 36. Automated chat
  37. 37. Customer service over video
  38. 38. Decisions
  39. 39. Automated advice
  40. 40. Online advisors
  41. 41. Advisor marketplaces
  42. 42. Personal connection
  43. 43. Organizations
  44. 44. Value is in networks
  45. 45. Ad-hoc networks The two layers of organizations… Standardised processes
  46. 46. Building unique organizations
  47. 47. Leadership Flickr credit: Calsidyrose
  48. 48. The only way you can control your destiny is to be more flexible than your environment - The Law of Requisite Variety
  49. 49. Taking action • Manage your portfolio of customer communication channels • Focus on creating value for customers from data • Engage on social media for value more than marketing • Help customers be more knowledgeable and make better decisions • Experiment and learn • Establish governance for transformation
  50. 50. Manage your channel as a portfolio
  51. 51. Create value for customers from data
  52. 52. Support and enable communities
  53. 53. Help customers make better decisions
  54. 54. Experiment and learn
  55. 55. Governance for transformation Benefits Risks/ Concerns Risks of NOT taking action Productivity and efficiency Productivity loss Reduced competitiveness Staff satisfaction and engagement Loss of control Harder to attract talented staff Access to information and processes Information reliability Fragmentation of information Flexibility in work Systems security Unauthorized use of technology
  56. 56. Interfaces Information Channels Decisions Organizations Leadership Social Payments

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