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Innovation sica

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Innovation ws 2010

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Innovation sica

  1. 1. Open-Knowledge - Milan – London – Shanghai – Sydney LEVERAGING SOCIAL CAPITAL FOR INNOVATION Rosario Sica Open-Knowledge POWER TO THE PEOPLE
  2. 2. Open-Knowledge - Milan – London – Shanghai – Sydney Social web Social Enterprise & Collaboration SNA-ONAFramework Case history Social Capital
  3. 3. Open-Knowledge - Milan – London – Shanghai – Sydney Io e il valore del NOI (Io)noi
  4. 4. Open-Knowledge - Milan – London – Shanghai – Sydney TIME December 1982 “Person of the year” per il settimanale TIME TIME December 2006
  5. 5. Open-Knowledge - Milan – London – Shanghai – Sydney 2006 2009 Dal Web 2.0 ai Social Media
  6. 6. Open-Knowledge - Milan – London – Shanghai – Sydney
  7. 7. Open-Knowledge - Milan – London – Shanghai – Sydney Se Facebook fosse uno stato sarebbe il terzo stato più grande del pianeta
  8. 8. Open-Knowledge - Milan – London – Shanghai – Sydney
  9. 9. Open-Knowledge - Milan – London – Shanghai – Sydney 9
  10. 10. Open-Knowledge - Milan – London – Shanghai – Sydney Social Enterprise
  11. 11. Open-Knowledge - Milan – London – Shanghai – Sydney Organizzazione formale e networking Apertura, flessibilità, solidità problem solving, spontaneità, passione, velocità… Obiettivi, strategie, pianificazione efficienza, procedure, processi, standard…
  12. 12. Open-Knowledge - Milan – London – Shanghai – Sydney Social Network Analisys & Organizational Network Analisys
  13. 13. Open-Knowledge - Milan – London – Shanghai – Sydney The power of social networks Sociology: J.L. Moreno (sociogramme, sociometrics) and the school of Gestalt (1934) Social Anthropology: Elton Mayo (the weight of inter-personal relations in the workplace: General Electric) Marc Granovetter and the theory of the weak bonds (Harvard University) as well as the point of no return (“tipping point”) Theory of the network: Rob Cross, Stephen Borgatti Web 2.0: explosion of social networking and peer-to-peer information exchange Raymond Morrell Poermandya Bailey Gallagher Saracoglou Ayhan De Vries Clancy Nolan
  14. 14. Open-Knowledge - Milan – London – Shanghai – Sydney Framework
  15. 15. Open-Knowledge - Milan – London – Shanghai – Sydney INCREMENTAL OR RADICAL INNOVATION?
  16. 16. Open-Knowledge - Milan – London – Shanghai – Sydney
  17. 17. Open-Knowledge - Milan – London – Shanghai – Sydney Lots of books about innovation… …but little innovation to be seen
  18. 18. Open-Knowledge - Milan – London – Shanghai – Sydney INNOVATING USING SOCIAL CAPITAL IS REALLY ABOUT Creating the right audiences, motivations and context
  19. 19. Open-Knowledge - Milan – London – Shanghai – Sydney Framework
  20. 20. Open-Knowledge - Milan – London – Shanghai – Sydney So what does this mean for you?
  21. 21. Open-Knowledge - Milan – London – Shanghai – Sydney 21
  22. 22. Open-Knowledge - Milan – London – Shanghai – Sydney Innovation: Great Ideas… IMPLEMENTED
  23. 23. Open-Knowledge - Milan – London – Shanghai – Sydney EXPLORERS
  24. 24. Open-Knowledge - Milan – London – Shanghai – Sydney EXPLOITERS
  25. 25. Open-Knowledge - Milan – London – Shanghai – Sydney The Engagement gap EXPLORERS EXPLOITERS ENGAGERS
  26. 26. Open-Knowledge - Milan – London – Shanghai – Sydney INNOVATION PROCESS IN TERMS OF NETWORKS
  27. 27. Open-Knowledge - Milan – London – Shanghai – Sydney The Formal… CONCEPTS EXPERIMENTS BUSINESS VENTURES IDEAS PLATFORMS NEW BUSINESS
  28. 28. Open-Knowledge - Milan – London – Shanghai – Sydney …& the Informal – reality!
  29. 29. Open-Knowledge - Milan – London – Shanghai – Sydney ‘Socialising the three ‘E’s’ of Innovation
  30. 30. Open-Knowledge - Milan – London – Shanghai – Sydney Case history
  31. 31. Open-Knowledge - Milan – London – Shanghai – Sydney Due iniziative di innovazione nella Pubblica Amministrazione UK The Innovation Pool Scottish Water Scottish Water è la società pubblica, controllata dal governo Scozzese, che gestisce le infrastrutture di distribuzione di acqua e di raccolta delle acque reflue in tutto il paese. Conta oggi 3.700 dipendenti. Gentoo Re-Imagine Gentoo Group Gentoo Group è un gruppo che opera nel nord dell’Inghilterra e comprende una cooperativa edilizia con oltre 30.000 edifici, un’impresa di costruzioni anche edilizie e un ramo dedicato allo sviluppo immobiliare. Conta oggi oltre 1.700 dipendenti.
  32. 32. Open-Knowledge - Milan – London – Shanghai – Sydney Una piattaforma di Idea Management: Spigit I processi che portano alla condivisione, discussione e – perché no – concretizzazione di idee innovative in azienda passano sempre più frequentemente da piattaforme web-based ad uso e consumo di dipendenti, collaboratori esterni e attori che gravitano attorno all’azienda. È un processo che tende ad avvicinare dipendenti e collaboratori alle scelte del management, creare un clima partecipativo su tematiche di importanza strategica e può valorizzare le potenzialità inespresse in azienda premiando la cosiddetta “collective intelligence”.
  33. 33. Open-Knowledge - Milan – London – Shanghai – Sydney Explore Phase: a) strength of weak ties Director of Operations Technical Co ordinator Head of Maint.& Minor Works Finance Manager Finance Manager Electrical Designer Technical Manager Senior Project Controller Finance Manager
  34. 34. Open-Knowledge - Milan – London – Shanghai – Sydney Explore Phase: b) strong ties - community Assistant Project Controller Senior Auditor Senior Quantity Surveyor Head of People Development Snr. Policy & Research Officer Director of OperationsAsst. Chief Executive Head of Service (Operations) Head of Communications Technical Manager Director of Customer Services Customer Services Assistant Senior Project Controller Property Info Officer Asst. Chief Executive Policy & Research Officer
  35. 35. Open-Knowledge - Milan – London – Shanghai – Sydney Engage Phase: Senior Quantity Surveyor Head of People Development Systems Support Manager Snr. Policy & Research Officer Sustainability Project Off Operations Manager ICT Service Delivery Manager Project Manager Supported Housing Manager Head of Business Assurance Director of Operations Public Relations Manager Project Mgr (Special Projects) Head of Service (Operations) Development Manager Green Operations Manager Knowledge Manager Sen. Systems Support Engineer Head of Communications Technical Manager Director of Customer Services Head of Business Improvement Senior Project Controller Contact Centre Manager Director of Gentoo Green Policy & Research Officer Where are the Explorer/Management Relationships? Executive cluster has “thin” connection to Contact centre and Operations
  36. 36. Open-Knowledge - Milan – London – Shanghai – Sydney Exploitation Phase: ‘Programmable’ exploitation Senior Management Management Exploitation is largely top-down
  37. 37. Open-Knowledge - Milan – London – Shanghai – Sydney Exploitation phase: Exploitation complex Head of People Development Snr. Policy & Research Officer Sustainability Project Off Neighbourhood Support Officer Arborcultural Team Leader Sustainability Project Off Finance Manager Building Surveyor Electrical Designer Head of Communications Head of Business Improvement Contact Centre Manager Asst. Chief Executive Exploit by Department
  38. 38. Open-Knowledge - Milan – London – Shanghai – Sydney The 3 E’s in practice Exploitation: Programmable Director of Operations Technical Co ordinator Head of Maint.& Minor Works Finance Manager Finance Manager Electrical Designer Technical Manager Senior Project Controller Finance Manager Assistant Project Controller Senior Auditor Senior Quantity Surveyor Head of People Development Snr. Policy & Research Officer Director of OperationsAsst. Chief Executive Head of Service (Operations) Head of Communications Technical Manager Director of Customer Services Customer Services Assistant Senior Project Controller Property Info Officer Asst. Chief Executive Policy & Research Officer Senior Quantity Surveyor Head of People Development Systems Support Manager Snr. Policy & Research Officer Sustainability Project Off Operations Manager ICT Service Delivery Manager Project Manager Supported Housing Manager Head of Business Assurance Director of Operations Public Relations Manager Project Mgr (Special Projects) Head of Service (Operations) Development Manager Green Operations Manager Knowledge Manager Sen. Systems Support Engineer Head of Communications Technical Manager Director of Customer Services Head of Business Improvement Senior Project Controller Contact Centre Manager Director of Gentoo Green Policy & Research Officer Head of People Development Snr. Policy & Research Officer Sustainability Project Off Neighbourhood Support Officer Arborcultural Team Leader Sustainability Project Off Finance Manager Building Surveyor Electrical Designer Head of Communications Head of Business Improvement Contact Centre Manager Asst. Chief Executive Explore: Strength of Weak Ties Model Explore: Communities Model Engage (with Executive) Exploitation: Complex
  39. 39. Open-Knowledge - Milan – London – Shanghai – Sydney Social capital is the key innovation differentiator… the rest is business as usual…
  40. 40. Open-Knowledge - Milan – London – Shanghai – Sydney Keep in touch! www.open-knowledge.it rosario.sica@open-knowledge.it @rsica MILANO LONDON SYDNEY SHANGHAI

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