Intranets2011: Intranet features that staff love


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Intranets2011: Intranet features that staff love

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  • Manage the largest LinkedIn Group about intranets – the Worldwide Intranet Challenge with over 10,000 members, also manage the Worldwide Intranet Challenge. Have run CIBA Solutions for 10 years
  • Explain the 10,000 hour rule – you need to spend 10,000 hours practicing before you can be an expert. Roughly 10 years. This practice needs to be “Deliberate practice” – not enough to do something for 10 years – it must be intensive, feedback rich, mentor filled,... Fleetwood Mac’s album rumours – was it’s 17 th Album. In 1959, the Beatles spent 3 or 4 years in Hamburg playing 8 hours a night 7 days a week.
  • For example, one of the questions is about the home page. By answering this question we can identify which organisation has the best home page from an end users view point and find out why. I will show you this home page shortly. You will be surprised.
  • @ 5 minutes to complete each survey, represents 1500 hours of research.
  • Show of hands – which one is most important? Which one is least important?
  • Want to give you 3 tips from the leading intranets are doing around the following aspects: Content quality, news and the home page Finding information Completing work tasks
  • What do you think of this home page? Explain reason why it is numero uno.
  • Top 5 influences on home page: Intranet has a consistent page layout: 0.90 Information is easy to read: 0.89 The intranet menus help me find the information I need 0.84 Content on the intranet is up-to-date 0.83 Forms available from home page 0.82
  • Most people would consider improving the search engine or building a better taxonomy as the first thing to do – but that’s not what the leaders say – they reduce content, put most helpful links on the home page Use LinkedIn as an example of collaboration site and ‘official’ intranet site.
  • Intranets2011: Intranet features that staff love

    1. 1. Intranets 2011 Intranet features that staff love Andrew Wright
    2. 2. Who is Malcolm Gladwell? Author of the best selling books: The Tipping Point, Blink and Outliers In Outliers, he talks about the 10,000 hour rule & ‘deliberate practice’
    3. 3. What is the Worldwide Intranet Challenge? It’s a web based survey... that asks intranet end users what they think... about their Intranet. “ ...enabling leading practices & experts to be identified ”
    4. 4. Who has participated? 18,000+ intranet end users (1500 hrs) 60 organisations 13 countries
    5. 5. What does it measure? Overall Value Look and feel Finding info Interactivity Maintenance Performance Content
    6. 6. Delivering an intranet your employees will use Content quality 1.399 Finding information 1.535 Performance & availability 1.384 Completing work tasks 1.037 Change mgt & maintenance 0.940 Look & feel 0.864 Staff able to contribute 0.856
    7. 7. What do employees want from an intranet? Upload/download documents 0.53 nstructions for completing work tasks 0.50 Access to business applications 0.39 An understanding of company values & culture 0.40 Access to policies & procedures 0.42 Complete online forms 0.43 Know that the intranet is improving 0.46 News about their organisation & industry 0.46 Find instructions for completing work tasks 0.50 Upload/download documents 0.53
    8. 8. World’s best intranet home page
    9. 9. Tips from leading home pages <ul><li>Include fun </li></ul><ul><li>Photo gallery </li></ul><ul><li>Weekly poll </li></ul><ul><li>Staff interviews </li></ul><ul><li>Bulletin board </li></ul><ul><li>Quote of the week </li></ul><ul><li>Competitions </li></ul><ul><li>Recognition awards </li></ul><ul><li>Classifieds </li></ul><ul><li>Access to key tasks </li></ul><ul><li>Web analytics to determine most popular content </li></ul><ul><li>Key forms, procedures & tasks accessible from home page </li></ul><ul><li>Top level menu to be meaningful to users </li></ul><ul><li>Quality content </li></ul><ul><li>Regular publishing schedule </li></ul><ul><li>Weekly email summary </li></ul><ul><li>Content must be relevant, well written </li></ul><ul><li>Analyse news stories constantly </li></ul><ul><li>Human interest stories </li></ul>
    10. 10. BT Home Page - #1 IBF intranet
    11. 11. Tips for improving findability <ul><li>Web analytics </li></ul><ul><li>Monitor popular search terms </li></ul><ul><li>Identify popular pages </li></ul><ul><li>Ensure important information is quickly visible </li></ul><ul><li>Easy access to key info </li></ul><ul><li>Provide access to popular content from the home page </li></ul><ul><li>Conduct usability studies to identify best taxonomy </li></ul><ul><li>Provide multiple navigation paths to information </li></ul><ul><li>Reduce content amount </li></ul><ul><li>Conduct regular content audits </li></ul><ul><li>Remove obsolete content </li></ul><ul><li>Be ruthless when it comes to maintaining content </li></ul><ul><li>Separate the ‘official’ intranet from collaboration sites </li></ul>
    12. 12. Tips for completing work tasks <ul><li>One location </li></ul><ul><li>Provide a single location for all forms, procedures or task descriptions (at least) </li></ul><ul><li>Provide other ways to navigate if possible </li></ul><ul><li>Ensure procedures are actually documented and up-to-date – assign owners </li></ul><ul><li>Develop online forms </li></ul><ul><li>Candidates for online forms include the most common tasks </li></ul><ul><li>Forms that are easy to implement </li></ul><ul><li>Can use simple lists </li></ul><ul><li>Identify key tasks </li></ul><ul><li>Talk to the business users </li></ul><ul><li>Make an effort to understand what they do </li></ul><ul><li>Prioritise tasks by frequency and importance </li></ul><ul><li>Categorise tasks by who does them </li></ul>
    13. 13. 3 top tips from the WIC “ Schedule regular intranet analysis activities: web analytics and surveys” “ Audit all content. Is it relevant? Does it help employees perform their work?” “ Organise a regular schedule of meetings with the business and key stakeholders”
    14. 14. The final word <ul><li>&quot;Practice isn't the thing you do once you're good. It's the thing you do that makes you good.” </li></ul><ul><li>-Malcolm Gladwell </li></ul><ul><li>What can happen on the way to 10,000 hours </li></ul>
    15. 15. Contact Details Worldwide Intranet Challenge Group Andrew Wright’s profile Andrew Wright @roojwright To participate in the Worldwide Intranet Challenge [email_address] Skype: | Phone: +61 3 9005 7407