<ul><li>Knowledge Management  </li></ul><ul><li>Principles, People, Tools & Technologies </li></ul><ul><li>Ron Young, CEO,...
“ The most important, and indeed truly unique, contribution of management in the 20 th  century was the fifty-fold increas...
www.knowledge-management-online.com © Knowledge Associates International Ltd. 2009
Exponential explosion of Knowledge © Knowledge Associates International Ltd. 2009
© Knowledge Associates International Ltd. 2009
© Knowledge Associates International Ltd. 2009
© Knowledge Associates International Ltd. 2009
© Knowledge Associates International Ltd. 2009
KM   Principles, People, Tools & Technologies <ul><li>Progress in 30 years  </li></ul><ul><li>Knowledge Management today <...
KM  Principles, People, Tools & Technologies <ul><li>Progress in 30 years  </li></ul><ul><li>Knowledge Management today </...
<ul><li>The Economy is  </li></ul><ul><li>changing </li></ul><ul><li>Jobs are changing </li></ul><ul><li>The workforce is ...
<ul><li>Knowledge Based  </li></ul><ul><li>Economy </li></ul><ul><li>Knowledge </li></ul><ul><li>Workers </li></ul><ul><li...
Progress in 30 years?
KM  Principles, People, Tools & Technologies <ul><li>Progress in 30 years  </li></ul><ul><li>Knowledge Management today </...
Knowledge Assets
Types of Knowledge Tacit  Knowledge Explicit Knowledge
Knowledge Transfer Ron Young, 23 rd  November 2010, KM Asia, Singapore Thin Communications Rich Communications TACIT  KNOW...
&quot;Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and s...
&quot;Knowledge Management is the discipline of enabling individuals, teams and entire organisations to  collectively  and...
Knowledge Asset Management 90m ? 10m 90m 10m MA SA HA FA MA SA HA FA
Knowledge Asset Management <ul><li>  </li></ul>
KM Vision Framework 1.Communication Generation 1 2. Collaboration Generation 2 3. KM Processes Generation 3 4.Enterprise I...
KM Process 3. Share 2. Store 1. Capture 5. Harvest 6. Best Practice/ Best eKnowledge 8. Measure 7. Best eXperts /C of P 9....
Knowledge Management and Web 2.0?
Knowledge Management and Mass Collaboration
Mobile Knowledge Management
http://twitter.com/ronyoung
http://km-consulting.blogspot.com
http://knol.google.com/k/ron-young
www.knowledge-management-online.com
Facebook Ron Young
© Knowledge Associates International Ltd. 2009 BBC
© Knowledge Associates International Ltd. 2009 Step 1 Get people talking
© Knowledge Associates International Ltd. 2009 Step 2 People Finder
© Knowledge Associates International Ltd. 2009 Step 3 Get Blogging
© Knowledge Associates International Ltd. 2009 Step 4 Use Wiki’s
KM  Principles, People, Tools & Technologies <ul><li>Progress in 30 years  </li></ul><ul><li>Knowledge Management status <...
Timeless Business Principles Productivity
Timeless Business Principles Productivity Relations
Timeless Business Principles
Timeless Business Principles Productivity Relations Quality
Timeless Business Principles Productivity Relations Quality Knowledge
Why? Productivity Relations Quality Knowledge
Why?
Timeless Business Principles Increase  Sales
Timeless Business Principles Increase  Sales Reduce  Costs
Timeless Business Principles Increase  Sales Reduce  Costs Increase Profit/Value
Timeless Business Principles Increase  Sales Reduce  Costs Increase Value Knowledge
People & Knowledge Sharing
Fear  vs  Trust <ul><li>Protective of ideas & knowledge Open and sharing ideas &  knowledge </li></ul><ul><li>No Loyalty H...
KM Principles Trust
KM Principles Communicate Trust
KM Principles Communicate Learn Trust
KM Principles Communicate Learn Share   Trust
Timeless, Changeless Business Principles (Business Wisdom)
Timeless, Changeless Business Principles (Business Wisdom)  +  application of the best of the emerging and changing strate...
Timeless, Changeless Business Principles (Business Wisdom)  +  application of the best of the emerging and changing strate...
KM  Principles, People, Tools & Technologies <ul><li>Progress in 30 years  </li></ul><ul><li>Knowledge Management status <...
KM  Principles, People, Tools & Technologies <ul><li>Progress in 30 years  </li></ul><ul><li>Knowledge Management status <...
“ The Web has  radically and   fundamentally  changed the economics, processes and tools of knowledge&quot;
Knowledge Asset Auditing?
Knowledge Portal  www.eol.org
Knowledge Management and  the ‘Meaningful Web’ <ul><li>Semantic Web 3.0 is about making all this technology and content sm...
New Knowledge Organizations on the Web
New Knowledge Organisations on the Web
New Knowledge Organizations on the Web
New Knowledge Organisations on the Web
New Knowledge Organizations on the Web
New Knowledge Organizations on the Web
New Knowledge Spaces on the Web
Virtual Team Meetings
Virtual Team Meeting
Virtual Team Meetings
Electronic Whiteboards
Virtual Team Meeting
Virtual Team Meeting
Virtual Team Meeting
Virtual Training Centre
Virtual Training Centre
Virtual Training Centre
Virtual Training Centre L1
Virtual Training Centre L2
Virtual Training Centre L3
Virtual Library
Virtual Library
Virtual Library
Virtual Knowledge Spaces
Virtual Knowledge Spaces
Integrating Distributed Knowledge <ul><li>Adaptive knowledge infrastructure is in place </li></ul><ul><li>Knowledge resour...
The Next Ten Years - Key Challenges  <ul><li>substantially increase the productivity of knowledge working, at least, 50 fo...
www.knowledge-management-online.com [email_address] twitter & facebook ronyoung
Contact Me  <ul><li>Twitter:  www.twitter.com/ronyoung </li></ul><ul><li>Blog:  http://km-consulting.blogspot.com </li></u...
Old Knowledge Paradigm Ron Young, 23 rd  November 2010, KM Asia, Singapore Thin Communications Rich Communications TACIT  ...
New Knowledge Paradigm Ron Young, 23 rd  November 2010, KM Asia, Singapore An Ocean of Knowledge A Sky of Information
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24 01 11 km at cass business school

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3rd Annual Lecture to 2nd Year MBA students at CASS Business School, City University, London

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24 01 11 km at cass business school

  1. 1. <ul><li>Knowledge Management </li></ul><ul><li>Principles, People, Tools & Technologies </li></ul><ul><li>Ron Young, CEO, CKO, </li></ul><ul><li>Knowledge Associates International Ltd, </li></ul>
  2. 2. “ The most important, and indeed truly unique, contribution of management in the 20 th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21 st century is similarly to increase the productivity of knowledge work and the knowledge worker” Peter F. Drucker
  3. 3. www.knowledge-management-online.com © Knowledge Associates International Ltd. 2009
  4. 4. Exponential explosion of Knowledge © Knowledge Associates International Ltd. 2009
  5. 5. © Knowledge Associates International Ltd. 2009
  6. 6. © Knowledge Associates International Ltd. 2009
  7. 7. © Knowledge Associates International Ltd. 2009
  8. 8. © Knowledge Associates International Ltd. 2009
  9. 9. KM Principles, People, Tools & Technologies <ul><li>Progress in 30 years </li></ul><ul><li>Knowledge Management today </li></ul><ul><li>Back to Basics </li></ul><ul><li>The next 10 years </li></ul>
  10. 10. KM Principles, People, Tools & Technologies <ul><li>Progress in 30 years </li></ul><ul><li>Knowledge Management today </li></ul><ul><li>Back to Basics </li></ul><ul><li>The next 10 years </li></ul>
  11. 11. <ul><li>The Economy is </li></ul><ul><li>changing </li></ul><ul><li>Jobs are changing </li></ul><ul><li>The workforce is </li></ul><ul><li>changing </li></ul><ul><li>Are we ready? </li></ul>
  12. 12. <ul><li>Knowledge Based </li></ul><ul><li>Economy </li></ul><ul><li>Knowledge </li></ul><ul><li>Workers </li></ul><ul><li>Knowledge Based </li></ul><ul><li>Organizations </li></ul><ul><li>Knowledge Era </li></ul>
  13. 13. Progress in 30 years?
  14. 14. KM Principles, People, Tools & Technologies <ul><li>Progress in 30 years </li></ul><ul><li>Knowledge Management today </li></ul><ul><li>Back to Basics </li></ul><ul><li>The next 10 years </li></ul>
  15. 15. Knowledge Assets
  16. 16. Types of Knowledge Tacit Knowledge Explicit Knowledge
  17. 17. Knowledge Transfer Ron Young, 23 rd November 2010, KM Asia, Singapore Thin Communications Rich Communications TACIT KNOWLEDGE EXPLICIT KNOWLEDGE TACIT KNOWLEDGE EXPLICIT KNOWLEDGE
  18. 18. &quot;Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically create, share and apply knowledge, to better achieve their objectives&quot;
  19. 19. &quot;Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically create, share and apply knowledge, to better achieve their objectives&quot;
  20. 20. Knowledge Asset Management 90m ? 10m 90m 10m MA SA HA FA MA SA HA FA
  21. 21. Knowledge Asset Management <ul><li> </li></ul>
  22. 22. KM Vision Framework 1.Communication Generation 1 2. Collaboration Generation 2 3. KM Processes Generation 3 4.Enterprise Integration Generation 4
  23. 23. KM Process 3. Share 2. Store 1. Capture 5. Harvest 6. Best Practice/ Best eKnowledge 8. Measure 7. Best eXperts /C of P 9. Maintain/ Improve KM Process 4. Collaborate
  24. 24. Knowledge Management and Web 2.0?
  25. 25. Knowledge Management and Mass Collaboration
  26. 26. Mobile Knowledge Management
  27. 27. http://twitter.com/ronyoung
  28. 28. http://km-consulting.blogspot.com
  29. 29. http://knol.google.com/k/ron-young
  30. 30. www.knowledge-management-online.com
  31. 31. Facebook Ron Young
  32. 32. © Knowledge Associates International Ltd. 2009 BBC
  33. 33. © Knowledge Associates International Ltd. 2009 Step 1 Get people talking
  34. 34. © Knowledge Associates International Ltd. 2009 Step 2 People Finder
  35. 35. © Knowledge Associates International Ltd. 2009 Step 3 Get Blogging
  36. 36. © Knowledge Associates International Ltd. 2009 Step 4 Use Wiki’s
  37. 37. KM Principles, People, Tools & Technologies <ul><li>Progress in 30 years </li></ul><ul><li>Knowledge Management status </li></ul><ul><li>Back to Basics </li></ul><ul><li>The next 10 years </li></ul>
  38. 38. Timeless Business Principles Productivity
  39. 39. Timeless Business Principles Productivity Relations
  40. 40. Timeless Business Principles
  41. 41. Timeless Business Principles Productivity Relations Quality
  42. 42. Timeless Business Principles Productivity Relations Quality Knowledge
  43. 43. Why? Productivity Relations Quality Knowledge
  44. 44. Why?
  45. 45. Timeless Business Principles Increase Sales
  46. 46. Timeless Business Principles Increase Sales Reduce Costs
  47. 47. Timeless Business Principles Increase Sales Reduce Costs Increase Profit/Value
  48. 48. Timeless Business Principles Increase Sales Reduce Costs Increase Value Knowledge
  49. 49. People & Knowledge Sharing
  50. 50. Fear vs Trust <ul><li>Protective of ideas & knowledge Open and sharing ideas & knowledge </li></ul><ul><li>No Loyalty High Loyalty </li></ul><ul><li>Short Term & impatient Long Term & patient </li></ul><ul><li>Disrespect & political Respect & supportive </li></ul><ul><li>Individual & isolated Inter-connected by networks & teams </li></ul><ul><li>Independent Inter-dependent </li></ul><ul><li>Non communicative Open, frequent communications </li></ul><ul><li>- and 'one way' - and 'two way‘ feedback </li></ul><ul><li>Uninformed Informed </li></ul><ul><li>Feel no responsibility Feel responsible </li></ul><ul><li>Disempowered Empowered </li></ul><ul><li>Scarcity mentality Abundance mentality </li></ul>
  51. 51. KM Principles Trust
  52. 52. KM Principles Communicate Trust
  53. 53. KM Principles Communicate Learn Trust
  54. 54. KM Principles Communicate Learn Share Trust
  55. 55. Timeless, Changeless Business Principles (Business Wisdom)
  56. 56. Timeless, Changeless Business Principles (Business Wisdom) + application of the best of the emerging and changing strategies, methods, tools and technologies
  57. 57. Timeless, Changeless Business Principles (Business Wisdom) + application of the best of the emerging and changing strategies, methods, tools and technologies = extraordinary value
  58. 58. KM Principles, People, Tools & Technologies <ul><li>Progress in 30 years </li></ul><ul><li>Knowledge Management status </li></ul><ul><li>Back to Basics </li></ul><ul><li>The next 10 years </li></ul>
  59. 59. KM Principles, People, Tools & Technologies <ul><li>Progress in 30 years </li></ul><ul><li>Knowledge Management status </li></ul><ul><li>Back to Basics </li></ul><ul><li>The next 10 years </li></ul>
  60. 60. “ The Web has radically and fundamentally changed the economics, processes and tools of knowledge&quot;
  61. 61. Knowledge Asset Auditing?
  62. 62. Knowledge Portal www.eol.org
  63. 63. Knowledge Management and the ‘Meaningful Web’ <ul><li>Semantic Web 3.0 is about making all this technology and content smarter -- by adding semantics to the data and by adding more smarts to applications so that they can do a better job of helping humans. </li></ul><ul><li>Nova Spivak </li></ul><ul><li>www.radarnetworks.com </li></ul>
  64. 64. New Knowledge Organizations on the Web
  65. 65. New Knowledge Organisations on the Web
  66. 66. New Knowledge Organizations on the Web
  67. 67. New Knowledge Organisations on the Web
  68. 68. New Knowledge Organizations on the Web
  69. 69. New Knowledge Organizations on the Web
  70. 70. New Knowledge Spaces on the Web
  71. 71. Virtual Team Meetings
  72. 72. Virtual Team Meeting
  73. 73. Virtual Team Meetings
  74. 74. Electronic Whiteboards
  75. 75. Virtual Team Meeting
  76. 76. Virtual Team Meeting
  77. 77. Virtual Team Meeting
  78. 78. Virtual Training Centre
  79. 79. Virtual Training Centre
  80. 80. Virtual Training Centre
  81. 81. Virtual Training Centre L1
  82. 82. Virtual Training Centre L2
  83. 83. Virtual Training Centre L3
  84. 84. Virtual Library
  85. 85. Virtual Library
  86. 86. Virtual Library
  87. 87. Virtual Knowledge Spaces
  88. 88. Virtual Knowledge Spaces
  89. 89. Integrating Distributed Knowledge <ul><li>Adaptive knowledge infrastructure is in place </li></ul><ul><li>Knowledge resources identified and shared appropriately </li></ul><ul><li>Timely knowledge gets to the right person to make decisions </li></ul><ul><li>Intelligent tools for authoring through archiving </li></ul><ul><li>Cohesive knowledge development between JPL, its partners, and customers </li></ul>NASA Knowledge Management Roadmap <ul><li>Instrument design is semi-automatic based on knowledge repositories </li></ul><ul><li>Mission software auto-instantiates based on unique mission parameters </li></ul><ul><li>KM principles are part of culture </li></ul><ul><li>KM practices are supported by layered COTS products </li></ul><ul><li>Remote data management allows spacecraft to self-command </li></ul><ul><li>Knowledge gathered any place from hand-held devices using standard formats on interplanetary Internet </li></ul><ul><li>Expert systems on spacecraft analyze and upload data </li></ul><ul><li>Autonomous agents operate across existing sensor and telemetry products </li></ul><ul><li>Industry and academia supply spacecraft parts based on collaborative designs derived from NASA’s knowledge system </li></ul>Capturing Knowledge Sharing Knowledge <ul><li>MarsNet </li></ul><ul><li>Mars Exploration Rovers </li></ul><ul><li>Space Interferometry Mission </li></ul>Enables capture of knowledge at the point of origin, human or robotic, without invasive technology Enables seamless integration of systems throughout the world and with robotic spacecraft Enables sharing of essential knowledge to complete Agency tasks Modeling Expert Knowledge <ul><li>Systems model experts’ patterns and behaviors to gather knowledge implicitly </li></ul><ul><li>Seamless knowledge exchange with robotic explorers </li></ul><ul><li>Planetary explorers contribute to their successor’s design from experience and synthesis </li></ul><ul><li>Knowledge systems collaborate with experts for new research </li></ul><ul><li>Interstellar missions </li></ul><ul><li>Permanent lunar and Martian colonies </li></ul><ul><li>Europa Lander/Submersible </li></ul><ul><li>Titan Organics: Lander/Aerobot </li></ul><ul><li>Neptune Orbiter/Triton Observer </li></ul><ul><li>Mars robotic outposts </li></ul><ul><li>Comet Nucleus Sample Return </li></ul><ul><li>Saturn Ring Observer </li></ul><ul><li>Terrestrial Planet Finder </li></ul>2003 2007 2010 2025 Enables real-time capture of tacit knowledge from experts on Earth and in permanent outposts http://km.nasa.gov Jeanne Holm, Chief Knowledge Architect NASA/Jet Propulsion Laboratory
  90. 90. The Next Ten Years - Key Challenges <ul><li>substantially increase the productivity of knowledge working, at least, 50 fold </li></ul><ul><li>exponentially develop global knowledge sharing networks & relations </li></ul><ul><li>radically innovate </li></ul><ul><li>dramatically improve quality </li></ul><ul><li>leadership aligned to the timeless principles </li></ul>
  91. 91. www.knowledge-management-online.com [email_address] twitter & facebook ronyoung
  92. 92. Contact Me <ul><li>Twitter: www.twitter.com/ronyoung </li></ul><ul><li>Blog: http://km-consulting.blogspot.com </li></ul><ul><li>Facebook: www.facebook.com/ronyoung </li></ul><ul><li>Linkedin: www.linkedin.com/ronyoung </li></ul><ul><li>Website: www.knowledge-management-online.com </li></ul><ul><li>Email: [email_address] </li></ul>Ron Young, 23 rd November 2010, KM Asia, Singapore
  93. 93. Old Knowledge Paradigm Ron Young, 23 rd November 2010, KM Asia, Singapore Thin Communications Rich Communications TACIT KNOWLEDGE EXPLICIT KNOWLEDGE TACIT KNOWLEDGE EXPLICIT KNOWLEDGE
  94. 94. New Knowledge Paradigm Ron Young, 23 rd November 2010, KM Asia, Singapore An Ocean of Knowledge A Sky of Information

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