344 WEST RAMPURA POLASHBAG (APT#C2) • DHAKA-1217 BANGLADESH CELL# (88) 017 13 490747 • E-MAIL- SAROWAR.MORSHED@GMAIL.COM MD. SAROWAR MORSHEDCAREER OBJECTIVE To contribute to an organizations success and growth through the use of my solid industry knowledge, professional experience and managerial skills.PROFESSIONAL EXPERIENCE April’11 to Present Avery Dennison Bangladesh Manager – Account Development & Services Lead commercial MDI process i.e. responsiveness, order acknowledgement, general inquiries and production delivery within SLA. Managing and coordinate team for new product development through start up kit and material sourcing. Analyze new product development (NPD) report to ensure on time development to achieve target sample development lead time to ensure maximum order intake. Drive development cycle time improvements and first time right improvements along with operations team. Managing a group of Customer Service team who handles order from intake to delivery. Evaluate customer service performance management and take necessary action for required improvements. Driving team for 5S, Managing Daily Improvement (MDI), Visual Stream Mapping (VSM) as a part of continuous process improvement and Enterprise Lean Sigma (ELS). Coordinate with purchasing team to stock, planning and management for bulk raw materials and help reducing material to avoid material write off through S&OP process. Responsible for different Global process improvement projects i.e. First Order Deployment (FOD), Global Yarn Guide as a part of improvement of faster product development, color consistency, improved inventory management, speed of First order deployment. Train/assist customer service, sales team and other personnel in the process of achieving highest degree required by each account in terms of service and quality. Acting as a technical support for product development team and other cross functional team as and when necessary.
June’08 to March’11 Avery Dennison BangladeshAsst. Manager - Global Product Development - US RegionManaging and coordinate team for new product development through start up kit andmaterial sourcing.Drive development cycle time improvements and first time right improvements alongwith operations team.Analyze new product development (NPD) report to ensure on time development toachieve target sample development lead time to ensure maximum order intake.Implement and maintain standard operating procedure (SOP) to filter unnecessarycounter sampling.Driving team for 5S, Managing Daily Improvement (MDI), Visual Stream Mapping(VSM) as a part of continuous process improvement and Enterprise Lean Sigma (ELS).Assist on determining prices by doing competitive and profitable costing.Coordinate with purchasing team to stock, planning and management for bulk rawmaterials and help reducing material to avoid material write off.Responsible for different Global process improvement projects i.e. First OrderDeployment (FOD), Global Yarn Guide as a part of improvement of faster productdevelopment, color consistency, improved inventory management, speed of First orderdeployment.Driving Product re-engineering project to help reducing production cost and increaseour profitability.Coordinate on updating guidelines, standards and other required documents on regularbasis.Acting as a technical support for product development team and other cross functionalteam as and when necessary.Train/assist customer service, sales team and other personnel in the process of achievinghighest degree required by each account in terms of service and quality.Jan’08 to June’09 Avery Dennison BangladeshKey Account Manager - South Asia RegionEstablishing and managing the Sears & K Mart South Asia team with effective andworking linkage within the region and with the global teams.Manage internal and external communication on all matter related to Sears & K Mart.Develop and maintain productive and enduring relationship with Sears & K Martoffices.Development of short term and long term strategy to gain more business in the regionbased on the key account plan developed by each country for Sears & K Mart.
Coordinate and monitoring the progress of implementation of the strategy. Support the team to gain more business by providing inputs i.e. program wise & vendor wise projections before starting of each season, item / product line level opportunities by country, relevant competition information like capability, prices etc. Coordinate and insure on time product development and price quotes. Coordinate communication flow with Global RBO Sales team and Sears & K Mart team in USA (primary point of contact for Sears & K Mart team in US). Generate regular MIS reports on Sears & K Mart activity within the region and share the same with KAMs as well as the entire team. July’04 to May’08 Paxar Bangladesh Ltd. (A subsidiary of Avery Dennison Corp.) Account Executive - US Region Responsible for developing new products primarily under U.S.A. origin retailers that are required in the market and make sure that the company is in a position to produce and sell them. Responsible for communicating with other global sites i.e. Hong Kong, U.S.A via email, phones for up-to-date information on new products, prices, services etc. Determine prices that are competitive as well as give maximum profit to the company. Train/assist customer service, sales team and other personnel in the process of achieving highest degree required by each account/retailer in terms of service and quality. Worked with supplier and procurement team to make sure that raw materials are always in stock and available for production. Acted as the key gatekeeper of information e.g. guidelines, specifications, color standards and regulatory requirements for individual account. Pro-active sales activities to convert suspects into prospects and follow up leading to a proposal and business closure. June-2003 to May-2004 Beyond Signs, Ontario, Canada Administrative Assistant[ Responsible for providing support for recruiting, scheduling of candidates interviews and maintaining recruitment status report. Placing appropriate advertising for open position. Oversees internal job posting process including development, maintenance and providing backup support for administering of short-term disability, long term disability and family medical leaves.
PROFESSIONAL ACHIEVEMENT & QUALIFICATIONS: Implementation of Global Yarn Color guide (GYCG) as a part of improvement of faster product development, color consistency, common numbering system, improved inventory management, speed of first order deployment (FOD) and a central reference point for design and development of Woven labels. Implemented First order deployment (FOD) consisting of Global standard start-up package (SUP) and job jacket (JJ) contents, processes, procedures and business rules, help creating training material for regional implementation and established global consistency measurement and audit processes. Certified approver for Woven label, Heat Transfer label and Paper items products for all US based Retail and Brand Owner (RBO). Acted as Key Account Manager (Business Development) for South Asia (Bangladesh, Pakistan, Sri Lanka and India) region for Sears/Kmart RBO Group as a part of new Sales growth strategy and selected to attend Key Account Management training in Chicago, Illinois, USA. Acting as a team leader to supervise a team who are responsible for new product development for U.S. Retail Brand Owner i.e. Wal-Mart, K Mart, JC Penney, Target, Old Navy, GAP, Mervyns, Sears, Levi’s, Kohl’s, VF, and Hanes Brands etc. Increased significant sales volumes of Wal-Mart account by developing new products worth of US$ 194,277 in 2004, US$ 930,824 in 2005 and US$ 2.3 million in 2006, US$1.8 million in 2007, US$ Responsible for retailers, which has a yearly budget of US$17.5 million and has an average contribution 40% of total monthly sales.EDUCATION: ACADEMIC August-2002 University of Windsor, Ontario, Canada Bachelor of Commerce (Honors) Major: Business Administration Result: CGPA 7.33/12 May-1996 Dhaka College, Dhaka Higher Secondary Certificate (H.S.C) Group: Humanities Result: First division (63.4%) June-1994 Ideal School & College, Dhaka Secondary School Certificate (S.S.C) Group: Humanities Result: First division with star marks (76.5%)EDUCATION: TECHNICAL Sixty hours course completion certificate on CCNA (Cisco Certified Network Associate) from “New Horizon Computer Learning Center of Dhaka, Bangladesh” in 2002.
APA Certificate (Advanced Certification in P.C. Applications) from NIIT, Dhaka, Bangladesh in 1999. Topics Included: MS Office Applications (MS Word, MS Excel, MS Power point, MS Access), LAN Concepts, Application Development, HTML, E-Mail and Internet.PROFESSIONAL TRAINING & DEVELOPMENT Attended two days training on “Conceptual Selling” conducted by Miler & Heiman certified trainer organized by Avery Dennison Bangladesh on 23rd and 24th March in Dhaka, Bangladesh. Attended two days training on “Frontline Leadership Foundation Program (FLFP)” conducted by Development Dimension International (DDI) Singapore certified trainer and organized by Avery Dennison Bangladesh on 2nd and 3rd Nov’2010 in Bangladesh. Attended two days “Project planning and Management” training conducted by Corporate Coach on 16th and 17th July’2010 in Bangladesh. Attended two days “Soft skills” training conducted by Corporate Coach on 17th June and 3rd July’2010 in Bangladesh. Attended one week “Kaizen on Global Yarn Color Guide (GYCG)” project held in Avery Dennison India, Bangalore, India from 12th to 17th September in 2009. Attended two weeks “Master Kaizen on First order deployment (FOD)” and Global Job Jacket project held in Avery Dennison Hong Kong, Kowloon in Hong Kong from 13th to 23rd July in 2009. Attended Key Account Management (KAM) meeting and National Sales meeting held in New Orleans, LA, USA from 18th to 22nd January in 2009. Attended one day training on “Advanced tips on Ms. Excel” conducted by BDJOBS.COM on 5th May in 2008. Attended “Oracle scoping workshop” as Business Process Owner (BPO) on behalf of Global Product Development (GPD) team of Bangladesh, held in Avery Dennison India, Bangalore, India from 30th to 5th Nov. in 2008. Attended training on “Avery Tracker” held in “Avery Dennison Hong Kong, Kowloon, Hong Kong from 28th to 31st January in 2008. Attended training on “Counter Sampling Elimination – Prototype Approval” held in “Avery Dennison India Ltd., Bangalore, India from 5th to 7th December in 2007. Completed training on “Mastery of Self” conducted by Ranjan De Silva from Sensei International of Sri Lanka in two sessions held in Bangladesh on 23rd to 24th March and 23rd to 24th April’2007. Attended training on “Heat Transfer Product development and Management” under a project for new product & business development held in “Paxar Lanka Ltd., Colombo, Sri Lanka from 5th to 6th September’06. Completed training on “The Power of Professionalism and Management Skills” conducted by Dr. Upali Mahanama from Srilanka, held in Paxar Bangladesh Ltd. on 5th January’06.
Attended three days training on “NIKE and Digital Product Management” under new business development and management held in “Paxar Far East Ltd., Kowloon, Hong Kong” from 24th to 27th Oct. in 2005. Attended training on “Salesmanship & the Power of Strategic Alliances” conducted by Dr. Upali Mahanama from Srilanka, held in Paxar Bangladesh Ltd. on 28th January’05.[ [ [MEMBERSHIP OF ORGANIZATIONS Present member of University of Windsor Alumni Association, Ontario, Canada. Past member of Commerce Society, International Student Association (ISA) and Muslim Student Association (MSA) of University of Windsor, Ontario, Canada.CAREER AND APPLICATION INFORMATIONS: Years of Experience : 07 Looking For : Management level position. Available For : Full time. Preferred location : Dhaka, any location in North America and Europe.PERSONAL INFORMATIONS Father’s Name : A.B.M. Nurul Haq Mother’s Name : Dilar Haq Date of Birth : 25th September 1979 Nationality : Bangladeshi Sports : Cricket, Badminton, Football and Pool. Interests : Reading, Traveling, Movies and Sports. Visited countries : UK, Canada, USA, Hong Kong, Sri Lanka, India, Nepal, China, Qatar and Thailand.REFERENCES References will be furnished upon request.