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Creating products that lawyers love (sic!) – design in legal technology

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Presentation given at the Legal Design Summit in Helsinki 2016-11-16

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Creating products that lawyers love (sic!) – design in legal technology

  1. 1. Creating products that lawyers love (sic!) – design in legal technology Anna Ronkainen, Chief Scientist, TrademarkNow, President, Finnish Legal Tech Forum (etc. etc.) anna@tmnow.com @ronkaine Legal Design Summit, Helsinki 2016-11-16
  2. 2. Hello, what’s this? @ronkaine #legaldesign
  3. 3. But is this really a problem?
  4. 4. In the medical sector, it sure is... @ronkaine #legaldesign
  5. 5. ..seriously! @ronkaine #legaldesign (Viitanen et al 2011) Anybody think it’s really any better for legal software?
  6. 6. What is usability?
  7. 7. What is usability? “Usability is the extent to which a system can be used by specific users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.” ISO 9241-210 @ronkaine #legaldesign
  8. 8. What is usability? “It is important to realize that usability is not a single, one-dimensional property of the user interface. Usability has multiple components and is traditionally associated with these five usability attributes: •  Learnability: The system should be easy to learn so that the user can rapidly start getting some work done with the system. •  Efficiency: The system should be efficient to use, so that once the user has learned the system, a high level of productivity is possible. •  Memorability: The system should be easy to remember, so that the casual user is able to return to the system after some period of not having used it, without having to learn everything all over again. •  Errors: The system should have a low error rate, so that users make few errors during the use of the system, and so that if they do make errors they can easily recover from them. Further, catastrophic errors must not occur. •  Satisfaction: The system should be pleasant to use, so that users are subjectively satisfied when using it; they like it.” Nielsen 1993 @ronkaine #legaldesign
  9. 9. mental model high-level represented model low-level represented model implementation model Levels of usability
  10. 10. Levels of usability: legal tech mental model high-level represented model low-level represented model implementation model
  11. 11. Levels of usability: law mental model high-level represented model low-level represented model implementation model §§
  12. 12. How to implement usability •  evaluation of current systems and processes •  field studies •  mock-ups, paper prototypes •  iterative development •  heuristic evaluation by an expert •  end-user usability testing
  13. 13. How to implement usability •  evaluation of current systems and processes •  field studies •  mock-ups, paper prototypes •  iterative development •  heuristic evaluation by an expert •  end-user usability testing
  14. 14. These guys get it @ronkaine #legaldesign
  15. 15. Software is not always the answer! Our project management solution: (for the first 3 years)
  16. 16. The devil is in the details...
  17. 17. icons for classes of goods and services relevance ranking all important information at a glance
  18. 18. most important information all at the top of the details page
  19. 19. state-of-the-art line break technology
  20. 20. state-of-the-art bullet point technology
  21. 21. cryptic codes, explanation links to a pdf document graphic representation and its description interjected by the list of goods and services
  22. 22. codes expanded and linked to longer explanations (when available)
  23. 23. In conclusion...
  24. 24. Good usability is good for •  increased productivity •  reducing training and support costs •  speeding up development •  speeding up legal processes •  quality of legal decisions •  occupational well-being So why isn’t there more of it in the legal field? And why (almost) no research? @ronkaine #legaldesign
  25. 25. [ADVERTISEMENT] More on legal tech... •  Finnish Legal Tech Forum, legaltech.fi •  Helsinki Legal Tech Meetup, meetup.com/ Helsinki-Legal-Tech-Meetup (next: Nov 21) •  my Introduction to Legal Technology course (Turku), slides at slideshare.net/ronkaine ...and on shower taps, usability, and everything: •  Donald Norman: The Design of Everyday Things (MIT Press) @ronkaine #legaldesign
  26. 26. THANK YOU! www.trademarknow.com slideshare.net/ronkaine @ronkaine

Presentation given at the Legal Design Summit in Helsinki 2016-11-16

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