SlideShare a Scribd company logo

Measuring Organization Engagement

Ronald Widha
Ronald Widha
Ronald WidhaDigital Strategist

Measuring Organization Engagement

1 of 30
Download to read offline
Measuring Org
Engagement
Bridging the organizational Intranet needs and ‘social’

By: Ronald Sunarno
Employee Engagement is a growing topic
A framework for measurement:
Organization Engagement Quotient
Highly engaged organization:
1. Productivity
2. Employee satisfaction
3. Knowledge Base
4. Level of collaboration
5. Expertise sharing
A framework for measurement
Highly engaged organization:
1. Productivity – measured from operational and organizational KPI
2. Employee satisfaction – measured from survey, usage statistics
3. Knowledge Base
4. Level of collaboration
5. Expertise sharing
A framework for measurement
Highly engaged organization:
1. Productivity
2. Employee satisfaction
3. Knowledge Base
4. Level of collaboration
5. Expertise sharing
Measuring Success on Knowledge Base
Currently Accessible Out-of-the-box metrics from typical Intranet platforms

• Number of visits
• Number of discussions in forum
• Number of likes
• Content rating
• Number of documents stored
• Number of usage (clicked, views)
• Number of queries
• Number of abandoned queries

Recommended

501 Commons Washington State Nonprofit Technology Needs Survey
501 Commons Washington State Nonprofit Technology Needs Survey501 Commons Washington State Nonprofit Technology Needs Survey
501 Commons Washington State Nonprofit Technology Needs Survey501 Commons
 
Social Media: The Big 3 for Nonprofits
Social Media: The Big 3 for NonprofitsSocial Media: The Big 3 for Nonprofits
Social Media: The Big 3 for Nonprofits501 Commons
 
Secrets Of Successful Portal Implementations Dec2008
Secrets Of Successful Portal Implementations   Dec2008Secrets Of Successful Portal Implementations   Dec2008
Secrets Of Successful Portal Implementations Dec2008Susan Hanley
 
Establishing practical governance_intranets2015
Establishing practical governance_intranets2015Establishing practical governance_intranets2015
Establishing practical governance_intranets2015Susan Hanley
 
How to Achieve Business Value through Social
How to Achieve Business Value through SocialHow to Achieve Business Value through Social
How to Achieve Business Value through SocialChristian Buckley
 
Breaking down barriers_in_the_land_of_dinosaurs_sp_biz_hanley_june_2015
Breaking down barriers_in_the_land_of_dinosaurs_sp_biz_hanley_june_2015Breaking down barriers_in_the_land_of_dinosaurs_sp_biz_hanley_june_2015
Breaking down barriers_in_the_land_of_dinosaurs_sp_biz_hanley_june_2015Susan Hanley
 
Unlocking the Secrets of SharePoint User Adoption
Unlocking the Secrets of SharePoint User AdoptionUnlocking the Secrets of SharePoint User Adoption
Unlocking the Secrets of SharePoint User AdoptionSusan Hanley
 

More Related Content

What's hot

More Than a Feeling: Data-Informed Design
More Than a Feeling: Data-Informed DesignMore Than a Feeling: Data-Informed Design
More Than a Feeling: Data-Informed DesignCourtney Clark
 
Data Informed Design - Good Tech Test - May 2018
Data Informed Design - Good Tech Test - May 2018Data Informed Design - Good Tech Test - May 2018
Data Informed Design - Good Tech Test - May 2018Courtney Clark
 
Creating a Practical and Consumable SharePoint Governance Plan
Creating a Practical and Consumable SharePoint Governance PlanCreating a Practical and Consumable SharePoint Governance Plan
Creating a Practical and Consumable SharePoint Governance PlanSusan Hanley
 
How to Align Sales & Marketing - CEB October 2016
How to Align Sales & Marketing - CEB October 2016 How to Align Sales & Marketing - CEB October 2016
How to Align Sales & Marketing - CEB October 2016 InsideView
 
Converting an eMail Culture into a SharePoint Culture
Converting an eMail Culture into a SharePoint CultureConverting an eMail Culture into a SharePoint Culture
Converting an eMail Culture into a SharePoint CultureRob Bogue
 
Intranet Governance
Intranet GovernanceIntranet Governance
Intranet GovernancePebbleRoad
 
Practical Advice to Overcome Adoption Hurdles
Practical Advice to Overcome Adoption HurdlesPractical Advice to Overcome Adoption Hurdles
Practical Advice to Overcome Adoption HurdlesInnoTech
 
Breaking Down Barriers (to enterprise social) in the Land of Dinosaurs
Breaking Down Barriers (to enterprise social) in the Land of DinosaursBreaking Down Barriers (to enterprise social) in the Land of Dinosaurs
Breaking Down Barriers (to enterprise social) in the Land of DinosaursSusan Hanley
 
Increasing SharePoint Engagement
Increasing SharePoint EngagementIncreasing SharePoint Engagement
Increasing SharePoint EngagementRob Bogue
 
O'Reilly Strata: Distilling Data Exhaust
O'Reilly Strata: Distilling Data ExhaustO'Reilly Strata: Distilling Data Exhaust
O'Reilly Strata: Distilling Data ExhaustPeter Skomoroch
 
Prevent Online Communication Overload
Prevent Online Communication OverloadPrevent Online Communication Overload
Prevent Online Communication Overload501 Commons
 
Triple Bottom Line
Triple Bottom LineTriple Bottom Line
Triple Bottom Line501 Commons
 
Build a Better Website. 5 Online Trends to Employ Now!
Build a Better Website. 5 Online Trends to Employ Now!Build a Better Website. 5 Online Trends to Employ Now!
Build a Better Website. 5 Online Trends to Employ Now!Vanguard Technology
 
Finding the Right Cultural Fit for Collaboration
Finding the Right Cultural Fit for CollaborationFinding the Right Cultural Fit for Collaboration
Finding the Right Cultural Fit for CollaborationChristian Buckley
 
Spca2014 buckley keynote share point social integration-good, better, best
Spca2014 buckley keynote share point social integration-good, better, bestSpca2014 buckley keynote share point social integration-good, better, best
Spca2014 buckley keynote share point social integration-good, better, bestNCCOMMS
 
Kick-starting Your Content Marketing Strategy
Kick-starting Your Content Marketing StrategyKick-starting Your Content Marketing Strategy
Kick-starting Your Content Marketing StrategyChristian Buckley
 
Gamification: Motivational Hacking for SharePoint
Gamification: Motivational Hacking for SharePointGamification: Motivational Hacking for SharePoint
Gamification: Motivational Hacking for SharePointChristian Buckley
 
The Well-Connected Employee: Networking Competencies That Foster Engagement, ...
The Well-Connected Employee: Networking Competencies That Foster Engagement, ...The Well-Connected Employee: Networking Competencies That Foster Engagement, ...
The Well-Connected Employee: Networking Competencies That Foster Engagement, ...HRDQ-U
 
How to Break the Zombification of the Enterprise!
How to Break the Zombification of the Enterprise!How to Break the Zombification of the Enterprise!
How to Break the Zombification of the Enterprise!Christian Buckley
 

What's hot (20)

More Than a Feeling: Data-Informed Design
More Than a Feeling: Data-Informed DesignMore Than a Feeling: Data-Informed Design
More Than a Feeling: Data-Informed Design
 
Data Informed Design - Good Tech Test - May 2018
Data Informed Design - Good Tech Test - May 2018Data Informed Design - Good Tech Test - May 2018
Data Informed Design - Good Tech Test - May 2018
 
DiscoverPoint Overview
DiscoverPoint OverviewDiscoverPoint Overview
DiscoverPoint Overview
 
Creating a Practical and Consumable SharePoint Governance Plan
Creating a Practical and Consumable SharePoint Governance PlanCreating a Practical and Consumable SharePoint Governance Plan
Creating a Practical and Consumable SharePoint Governance Plan
 
How to Align Sales & Marketing - CEB October 2016
How to Align Sales & Marketing - CEB October 2016 How to Align Sales & Marketing - CEB October 2016
How to Align Sales & Marketing - CEB October 2016
 
Converting an eMail Culture into a SharePoint Culture
Converting an eMail Culture into a SharePoint CultureConverting an eMail Culture into a SharePoint Culture
Converting an eMail Culture into a SharePoint Culture
 
Intranet Governance
Intranet GovernanceIntranet Governance
Intranet Governance
 
Practical Advice to Overcome Adoption Hurdles
Practical Advice to Overcome Adoption HurdlesPractical Advice to Overcome Adoption Hurdles
Practical Advice to Overcome Adoption Hurdles
 
Breaking Down Barriers (to enterprise social) in the Land of Dinosaurs
Breaking Down Barriers (to enterprise social) in the Land of DinosaursBreaking Down Barriers (to enterprise social) in the Land of Dinosaurs
Breaking Down Barriers (to enterprise social) in the Land of Dinosaurs
 
Increasing SharePoint Engagement
Increasing SharePoint EngagementIncreasing SharePoint Engagement
Increasing SharePoint Engagement
 
O'Reilly Strata: Distilling Data Exhaust
O'Reilly Strata: Distilling Data ExhaustO'Reilly Strata: Distilling Data Exhaust
O'Reilly Strata: Distilling Data Exhaust
 
Prevent Online Communication Overload
Prevent Online Communication OverloadPrevent Online Communication Overload
Prevent Online Communication Overload
 
Triple Bottom Line
Triple Bottom LineTriple Bottom Line
Triple Bottom Line
 
Build a Better Website. 5 Online Trends to Employ Now!
Build a Better Website. 5 Online Trends to Employ Now!Build a Better Website. 5 Online Trends to Employ Now!
Build a Better Website. 5 Online Trends to Employ Now!
 
Finding the Right Cultural Fit for Collaboration
Finding the Right Cultural Fit for CollaborationFinding the Right Cultural Fit for Collaboration
Finding the Right Cultural Fit for Collaboration
 
Spca2014 buckley keynote share point social integration-good, better, best
Spca2014 buckley keynote share point social integration-good, better, bestSpca2014 buckley keynote share point social integration-good, better, best
Spca2014 buckley keynote share point social integration-good, better, best
 
Kick-starting Your Content Marketing Strategy
Kick-starting Your Content Marketing StrategyKick-starting Your Content Marketing Strategy
Kick-starting Your Content Marketing Strategy
 
Gamification: Motivational Hacking for SharePoint
Gamification: Motivational Hacking for SharePointGamification: Motivational Hacking for SharePoint
Gamification: Motivational Hacking for SharePoint
 
The Well-Connected Employee: Networking Competencies That Foster Engagement, ...
The Well-Connected Employee: Networking Competencies That Foster Engagement, ...The Well-Connected Employee: Networking Competencies That Foster Engagement, ...
The Well-Connected Employee: Networking Competencies That Foster Engagement, ...
 
How to Break the Zombification of the Enterprise!
How to Break the Zombification of the Enterprise!How to Break the Zombification of the Enterprise!
How to Break the Zombification of the Enterprise!
 

Similar to Measuring Organization Engagement

Maximizing Social Capital to Increase Core Facility Exposure and Usage
Maximizing Social Capital to Increase Core Facility Exposure and UsageMaximizing Social Capital to Increase Core Facility Exposure and Usage
Maximizing Social Capital to Increase Core Facility Exposure and UsageRyan Duggan
 
Measuring & Evaluating Your DesignOps Practice
Measuring & Evaluating Your DesignOps PracticeMeasuring & Evaluating Your DesignOps Practice
Measuring & Evaluating Your DesignOps PracticeDave Malouf
 
Assessing Your Current DesignOps Practice: A Heuristic Model - Dave Malouf
Assessing Your Current DesignOps Practice: A Heuristic Model - Dave MaloufAssessing Your Current DesignOps Practice: A Heuristic Model - Dave Malouf
Assessing Your Current DesignOps Practice: A Heuristic Model - Dave MaloufWeb à Québec
 
Optimising Your Content for Findability
Optimising Your Content for FindabilityOptimising Your Content for Findability
Optimising Your Content for FindabilityFindwise
 
Getting Under the Hood: What Analytics and Metrics Can Show You About Your We...
Getting Under the Hood: What Analytics and Metrics Can Show You About Your We...Getting Under the Hood: What Analytics and Metrics Can Show You About Your We...
Getting Under the Hood: What Analytics and Metrics Can Show You About Your We...Hartford Foundation for Public Giving
 
Optimising Your Content for findability
Optimising Your Content for findabilityOptimising Your Content for findability
Optimising Your Content for findabilityKristian Norling
 
SPSBE14 Intranet Search #fail
SPSBE14 Intranet Search #failSPSBE14 Intranet Search #fail
SPSBE14 Intranet Search #failBen van Mol
 
SharePoint Saturday Belgium 2013 Intranet search fail
SharePoint Saturday Belgium 2013 Intranet search failSharePoint Saturday Belgium 2013 Intranet search fail
SharePoint Saturday Belgium 2013 Intranet search failBIWUG
 
ScienceOnline impact workshop
ScienceOnline impact workshop ScienceOnline impact workshop
ScienceOnline impact workshop SpotOnLondon
 
Oe peer learning group 1 - session 4 - april 18
Oe peer learning   group 1 - session 4 - april 18 Oe peer learning   group 1 - session 4 - april 18
Oe peer learning group 1 - session 4 - april 18 Beth Kanter
 
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...Michael Sampson
 
Content marketing for business
Content marketing for businessContent marketing for business
Content marketing for businessDr Claire Trévien
 
Telling the Full Story: Adding Qualitative Data To Executive Dashboards
Telling the Full Story: Adding Qualitative Data To Executive DashboardsTelling the Full Story: Adding Qualitative Data To Executive Dashboards
Telling the Full Story: Adding Qualitative Data To Executive DashboardsUserZoom
 
Digital Learning Sample Metrics
Digital Learning Sample MetricsDigital Learning Sample Metrics
Digital Learning Sample MetricsJudy Albers
 
Introduction to enterprise search for intranets and websites
Introduction to enterprise search for intranets and websitesIntroduction to enterprise search for intranets and websites
Introduction to enterprise search for intranets and websitesKristian Norling
 
Audience Research on a Dime - Nonprofit of Influence
Audience Research on a Dime - Nonprofit of InfluenceAudience Research on a Dime - Nonprofit of Influence
Audience Research on a Dime - Nonprofit of InfluenceCourtney Clark
 

Similar to Measuring Organization Engagement (20)

Maximizing Social Capital to Increase Core Facility Exposure and Usage
Maximizing Social Capital to Increase Core Facility Exposure and UsageMaximizing Social Capital to Increase Core Facility Exposure and Usage
Maximizing Social Capital to Increase Core Facility Exposure and Usage
 
Measuring & Evaluating Your DesignOps Practice
Measuring & Evaluating Your DesignOps PracticeMeasuring & Evaluating Your DesignOps Practice
Measuring & Evaluating Your DesignOps Practice
 
Assessing Your Current DesignOps Practice: A Heuristic Model - Dave Malouf
Assessing Your Current DesignOps Practice: A Heuristic Model - Dave MaloufAssessing Your Current DesignOps Practice: A Heuristic Model - Dave Malouf
Assessing Your Current DesignOps Practice: A Heuristic Model - Dave Malouf
 
Optimising Your Content for Findability
Optimising Your Content for FindabilityOptimising Your Content for Findability
Optimising Your Content for Findability
 
Getting Under the Hood: What Analytics and Metrics Can Show You About Your We...
Getting Under the Hood: What Analytics and Metrics Can Show You About Your We...Getting Under the Hood: What Analytics and Metrics Can Show You About Your We...
Getting Under the Hood: What Analytics and Metrics Can Show You About Your We...
 
Optimising Your Content for findability
Optimising Your Content for findabilityOptimising Your Content for findability
Optimising Your Content for findability
 
SPSBE14 Intranet Search #fail
SPSBE14 Intranet Search #failSPSBE14 Intranet Search #fail
SPSBE14 Intranet Search #fail
 
SharePoint Saturday Belgium 2013 Intranet search fail
SharePoint Saturday Belgium 2013 Intranet search failSharePoint Saturday Belgium 2013 Intranet search fail
SharePoint Saturday Belgium 2013 Intranet search fail
 
NOEW 2012 presentation
NOEW 2012 presentationNOEW 2012 presentation
NOEW 2012 presentation
 
ScienceOnline impact workshop
ScienceOnline impact workshop ScienceOnline impact workshop
ScienceOnline impact workshop
 
Oe peer learning group 1 - session 4 - april 18
Oe peer learning   group 1 - session 4 - april 18 Oe peer learning   group 1 - session 4 - april 18
Oe peer learning group 1 - session 4 - april 18
 
Noew 2012 presentation
Noew 2012 presentationNoew 2012 presentation
Noew 2012 presentation
 
Rosenhan "User Research"
Rosenhan "User Research"Rosenhan "User Research"
Rosenhan "User Research"
 
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...
 
Content marketing for business
Content marketing for businessContent marketing for business
Content marketing for business
 
Telling the Full Story: Adding Qualitative Data To Executive Dashboards
Telling the Full Story: Adding Qualitative Data To Executive DashboardsTelling the Full Story: Adding Qualitative Data To Executive Dashboards
Telling the Full Story: Adding Qualitative Data To Executive Dashboards
 
Creating and executing a great content strategy
Creating and executing a great content strategyCreating and executing a great content strategy
Creating and executing a great content strategy
 
Digital Learning Sample Metrics
Digital Learning Sample MetricsDigital Learning Sample Metrics
Digital Learning Sample Metrics
 
Introduction to enterprise search for intranets and websites
Introduction to enterprise search for intranets and websitesIntroduction to enterprise search for intranets and websites
Introduction to enterprise search for intranets and websites
 
Audience Research on a Dime - Nonprofit of Influence
Audience Research on a Dime - Nonprofit of InfluenceAudience Research on a Dime - Nonprofit of Influence
Audience Research on a Dime - Nonprofit of Influence
 

More from Ronald Widha

DV10 HTML5: The Future of Web Development
DV10 HTML5: The Future of Web Development DV10 HTML5: The Future of Web Development
DV10 HTML5: The Future of Web Development Ronald Widha
 
DV01 Ten Things You Always Wanted to Know About Windows Azure But Were Afraid...
DV01 Ten Things You Always Wanted to Know About Windows Azure But Were Afraid...DV01 Ten Things You Always Wanted to Know About Windows Azure But Were Afraid...
DV01 Ten Things You Always Wanted to Know About Windows Azure But Were Afraid...Ronald Widha
 
DV03 Smooth Migration to Windows Azure
DV03 Smooth Migration to Windows AzureDV03 Smooth Migration to Windows Azure
DV03 Smooth Migration to Windows AzureRonald Widha
 
Tech-out's Hack-a-day
Tech-out's Hack-a-dayTech-out's Hack-a-day
Tech-out's Hack-a-dayRonald Widha
 
ASI202 Everything you want to know about Windows Azure but were afraid to ask
ASI202 Everything you want to know about Windows Azure but were afraid to askASI202 Everything you want to know about Windows Azure but were afraid to ask
ASI202 Everything you want to know about Windows Azure but were afraid to askRonald Widha
 
DPR202 Open Data for the Open Web
DPR202 Open Data for the Open WebDPR202 Open Data for the Open Web
DPR202 Open Data for the Open WebRonald Widha
 
iPad in the Enterprise
iPad in the EnterpriseiPad in the Enterprise
iPad in the EnterpriseRonald Widha
 

More from Ronald Widha (8)

DV10 HTML5: The Future of Web Development
DV10 HTML5: The Future of Web Development DV10 HTML5: The Future of Web Development
DV10 HTML5: The Future of Web Development
 
DV01 Ten Things You Always Wanted to Know About Windows Azure But Were Afraid...
DV01 Ten Things You Always Wanted to Know About Windows Azure But Were Afraid...DV01 Ten Things You Always Wanted to Know About Windows Azure But Were Afraid...
DV01 Ten Things You Always Wanted to Know About Windows Azure But Were Afraid...
 
DV03 Smooth Migration to Windows Azure
DV03 Smooth Migration to Windows AzureDV03 Smooth Migration to Windows Azure
DV03 Smooth Migration to Windows Azure
 
Tech-out's Hack-a-day
Tech-out's Hack-a-dayTech-out's Hack-a-day
Tech-out's Hack-a-day
 
ASI202 Everything you want to know about Windows Azure but were afraid to ask
ASI202 Everything you want to know about Windows Azure but were afraid to askASI202 Everything you want to know about Windows Azure but were afraid to ask
ASI202 Everything you want to know about Windows Azure but were afraid to ask
 
DPR202 Open Data for the Open Web
DPR202 Open Data for the Open WebDPR202 Open Data for the Open Web
DPR202 Open Data for the Open Web
 
iPad in the Enterprise
iPad in the EnterpriseiPad in the Enterprise
iPad in the Enterprise
 
Android
AndroidAndroid
Android
 

Recently uploaded

Maximizing Facebook Potential: Socio Cosmos Solutions
Maximizing Facebook Potential: Socio Cosmos SolutionsMaximizing Facebook Potential: Socio Cosmos Solutions
Maximizing Facebook Potential: Socio Cosmos SolutionsSocioCosmos
 
Twitch Triumph: Socio Cosmos Boosts Your Channel
Twitch Triumph: Socio Cosmos Boosts Your ChannelTwitch Triumph: Socio Cosmos Boosts Your Channel
Twitch Triumph: Socio Cosmos Boosts Your ChannelSocioCosmos
 
100 Best Practices For Creating Compelling And Effective Landing Pages.
100 Best Practices For Creating Compelling And Effective Landing Pages.100 Best Practices For Creating Compelling And Effective Landing Pages.
100 Best Practices For Creating Compelling And Effective Landing Pages.i-engage
 
5 stages of search engine optimization(seo)
5 stages of search engine optimization(seo)5 stages of search engine optimization(seo)
5 stages of search engine optimization(seo)sahlaipcs
 
Social Media Marketing Trends 2024 - Noboru World
Social Media Marketing Trends 2024 - Noboru WorldSocial Media Marketing Trends 2024 - Noboru World
Social Media Marketing Trends 2024 - Noboru Worldkartik290054
 

Recently uploaded (6)

Maximizing Facebook Potential: Socio Cosmos Solutions
Maximizing Facebook Potential: Socio Cosmos SolutionsMaximizing Facebook Potential: Socio Cosmos Solutions
Maximizing Facebook Potential: Socio Cosmos Solutions
 
Basic SEO Course.pdf
Basic SEO Course.pdfBasic SEO Course.pdf
Basic SEO Course.pdf
 
Twitch Triumph: Socio Cosmos Boosts Your Channel
Twitch Triumph: Socio Cosmos Boosts Your ChannelTwitch Triumph: Socio Cosmos Boosts Your Channel
Twitch Triumph: Socio Cosmos Boosts Your Channel
 
100 Best Practices For Creating Compelling And Effective Landing Pages.
100 Best Practices For Creating Compelling And Effective Landing Pages.100 Best Practices For Creating Compelling And Effective Landing Pages.
100 Best Practices For Creating Compelling And Effective Landing Pages.
 
5 stages of search engine optimization(seo)
5 stages of search engine optimization(seo)5 stages of search engine optimization(seo)
5 stages of search engine optimization(seo)
 
Social Media Marketing Trends 2024 - Noboru World
Social Media Marketing Trends 2024 - Noboru WorldSocial Media Marketing Trends 2024 - Noboru World
Social Media Marketing Trends 2024 - Noboru World
 

Measuring Organization Engagement

  • 1. Measuring Org Engagement Bridging the organizational Intranet needs and ‘social’ By: Ronald Sunarno
  • 2. Employee Engagement is a growing topic
  • 3. A framework for measurement: Organization Engagement Quotient Highly engaged organization: 1. Productivity 2. Employee satisfaction 3. Knowledge Base 4. Level of collaboration 5. Expertise sharing
  • 4. A framework for measurement Highly engaged organization: 1. Productivity – measured from operational and organizational KPI 2. Employee satisfaction – measured from survey, usage statistics 3. Knowledge Base 4. Level of collaboration 5. Expertise sharing
  • 5. A framework for measurement Highly engaged organization: 1. Productivity 2. Employee satisfaction 3. Knowledge Base 4. Level of collaboration 5. Expertise sharing
  • 6. Measuring Success on Knowledge Base Currently Accessible Out-of-the-box metrics from typical Intranet platforms • Number of visits • Number of discussions in forum • Number of likes • Content rating • Number of documents stored • Number of usage (clicked, views) • Number of queries • Number of abandoned queries
  • 7. Measuring Success on Knowledge Base Out-of-the-box metrics • Number of visits • Number of discussions in forum • Number of likes • Content rating • Number of documents stored • Number of usage (clicked, views) • Number of queries • Number of abandoned queries Shows an indication of “attempt” but not necessarily success No dimension of time – how long to get to the answer?
  • 8. Measuring Success on Knowledge Base Out-of-the-box metrics • Number of visits • Number of discussions in forum • Number of likes • Content rating • Number of documents stored • Number of usage (clicked, views) • Number of queries • Number of abandoned queries “Likes and rating” are explicit actions from user Potentially stronger signal but how many took the time?
  • 9. Measuring Success on Knowledge Base Out-of-the-box metrics • Number of visits • Number of discussions in forum • Number of likes • Content rating • Number of documents stored Shows quantity of resources, but what about quality? Or relevance? – are the quality resources actually needed? • Number of usage (clicked, views) • Number of queries • Number of abandoned queries
  • 10. Measuring Success on Knowledge Base Out-of-the-box metrics • Number of visits • Number of discussions in forum • Number of likes • Content rating • Number of documents stored • Number of usage (clicked, views) • Number of queries We know people are looking for X, but did they find it in the end? • Number of abandoned queries
  • 11. Measuring Success on Knowledge Base Out-of-the-box metrics • Number of visits • Number of discussions in forum • Number of likes • Content rating • Number of documents stored • Number of usage (clicked, views) So close!!! But to measure success, I don’t care how many • Number of queries people are abandoning their search for the term “TPS form”. • Number of abandoned queries I care on how many people are giving up for any term
  • 12. out-of-the-box analytics is: Focused on the statistic of the resources, Not organizational insight. Useful for content champions, but useless for project sponsor.
  • 13. Knowledge Base in action People are used to Google. They search
  • 14. Knowledge Base in action They go through the search result, click on a few things Maybe try an analogous term, then click a few more
  • 15. Knowledge Base in action If they’re lucky, they’ll eventually find something and stop looking
  • 16. Knowledge Base in action “Time to Knowledge”: The time it takes for someone to find a resource until they stopped looking. It is indicative of a successful search. Or if it’s too long – a failed search
  • 17. Time-to-Knowledge Low avg shows: effective use of the Intranet to share high quality & highly relevant resources High avg shows: most people cant find what they want SUCCESSFUL KNOWLEDGE BASE FAILED KNOWLEDGE BASE Intranet ROI can easily be calculated in how an Intranet improve the avg. time-to-knowledge Opportunity! All these things are not available out-of-the box
  • 18. Collaboration in action Ron found Jan’s document through search Andrew found’s Ron work… cycle continues
  • 19. Collaboration in action He leverage Jan’s work and created a derivative work in half the time Andrew found’s Ron work… cycle continues
  • 20. Collaboration in action Ron’s work is reviewed by his peers. The quality increases Andrew found’s Ron work… cycle continues
  • 21. Measuring Collaboration Avg. no. of contributors per document Shows: - People are not playing document ping pong via email - People are actually not working in silo Opportunity! All these things are not available out-of-the box
  • 22. Measuring Collaboration • Avg. no. of crossteams/deparments/offices contributions • No. of files available for viewing outside their departments Shows: effective knowledge sharing across functions/locations, etc. Opportunity! All these things are not available out-of-the box
  • 23. Who’s the influencer? • Top people whose documents been copied the most! Opportunity! All these things are not available out-of-the box
  • 24. Empower the users • Is MY ORGANIZATION working together? • Is MY DEPARTMENT working together • Is MY TEAM working together? • Who have viewed and read MY DOCUMENTS? • How many of MY DOCUMENTS have been leveraged?
  • 25. Innovation Engine • Trending “topic” people are writing documents about social organization in the Intranet, should we as a company look into what it’s all about Opportunity! All these things are not available out-of-the box
  • 26. Summary #1 • Organization Engagement Quotient is a key set of metrics useful to CIOs and COOs in having a birds eye view of: • The organizational culture (are people working together?), and • efficiency (the pace in which people are finding organizational information) • Multiple companies are looking at the problem (Microsoft, WebTrends, etc.), however there’s still a huge gap in the market.
  • 27. Summary #2 • Looking at Intranet as a collaboration platform from the angle of “EQ” gives a glimpse of a working ideal model for Intranet as an enabler for creating Social Organization
  • 28. New revelations when looking at Intranet as a Social Platform
  • 29. Collaboration Issue #1: Lack of social credence “Jan didn’t get the credit of Andrew’s work.” Wouldn’t it be nice if Jan is notified if anyone have read, updated, copied his work? Opportunity! All these things are not available out-of-the box
  • 30. Collaboration Issue #2: Virtual water cooler “Andrew didn’t know Ron is working on the same thing as what he’s doing” Big shift: tearing down the walls. Automatically announce what people are doing With privacy settings Opportunity! All these things are not available out-of-the box