18 years of experience in the design and innovation world resulted in a method to build bridges between people, innovation and strategy. www.customersoulutions.com Update 2011: We completly revamped the presentation. Its been 3 years since the last update and as we evolve the methodology we needed this update also to relaunch our venture. The Schiphol Bagdrop Soulutions now will expand in another Row so we can tell the succes of this approach and its result is proven. Update December 2009: Recent I learned that the Schiphol project and my User Centric Innovation Methodology became the benchmark for Passenger Innovation on Airports. The SSDOP now turned into the bagdrop www.bagdrop.com and now Schiphol has several isles with 6 Bagdrops operational. A huge succesfull user centric accomplishment.