Mastering the interview process

4,600 views

Published on

Using his experience on hiring and promotional interview boards, the instructor will break down the interview process into easily digestible bites and straight forward guidelines to help navigate you through basic hiring interviews and promotional interviews. This presentation contains the information that you need to excel including how to prepare a top-notch résumé and curriculum vitae.

Teaching Formats:
-Lecture
-Interactive Role Play
-Question and Answer
-Handouts

Learning Objectives: Students will learn:
-The importance of both mental and physical preparation for the interview.
-The broad categories into which virtually all interview questions fall.
-How to make a great opening statement and an even better closing statement.
-How to handle those questions that you didn’t read about in any book (or even this lecture).

Find more at www.romduckworth.com

Published in: Career, Business
1 Comment
1 Like
Statistics
Notes
No Downloads
Views
Total views
4,600
On SlideShare
0
From Embeds
0
Number of Embeds
1,077
Actions
Shares
0
Downloads
54
Comments
1
Likes
1
Embeds 0
No embeds

No notes for slide
  • PrideMotivatedCareerMindedTeamPlayerPreparedProfessionalWants the jobCurrent on SkillsPhysical ConditioningPatientAttitudeCheerfulProblem SolverRespectful
  • Complete AssignmentsJudgementFollowing OrdersPeople SkillsWorkplace issuesEthical
  • RECEO VS – RESCUE EXPOSURES CONFINEMENT EXTINGUISHMENT OVERHAUL with Ventilation and Salvage REVIS – Rescue Extinguish Ventilation Salvage WALLACE WAS HOT W-Water W-Weather
A-Area A-Auxillary appliances 
L-Life Hazard S-Special Matters
L-Location
A-Appratus H-Height
C-Construction O-Occupancy
E-Exposures T-Time NAT WAC LAST ABCs
  • PrideMotivatedCareerMindedTeamPlayerPreparedProfessionalWants the jobCurrent on SkillsPhysical ConditioningPatientAttitudeCheerfulProblem SolverRespectful
  • Complete AssignmentsJudgementFollowing OrdersPeople SkillsWorkplace issuesEthical
  • Mastering the interview process

    1. 1. A CONVERSATIONAL GUIDE PART ONE: IT ’S AN INTERVIEW NOT AN OUTERVIEW Mastering the Interview Process by Rommie L. Duckworth Tuesday, October 11, 2011
    2. 2. What qualities are YOU looking for?
    3. 3. The Interview
    4. 4. How To Succeed in Three Steps <ul><li>Step 1) Be Natural. </li></ul><ul><li>Step 2) Be Introspective. </li></ul><ul><li>Step 3) Be Relaxed. </li></ul>
    5. 5. Types of Interviews <ul><li>Formal Interview Board. </li></ul><ul><ul><li>Usually five to twelve questions. </li></ul></ul><ul><ul><li>Everyone gets the same questions the same way. </li></ul></ul><ul><ul><li>The questions have limitations that you can use! </li></ul></ul><ul><li>Informal Interview. </li></ul><ul><ul><li>More Conversational. </li></ul></ul><ul><ul><li>Back and Forth with some follow up. </li></ul></ul>
    6. 6. Know your Job
    7. 7. Bring it with you <ul><li>Your Resume / CV </li></ul><ul><li>Your Certifications. </li></ul><ul><li>Other paperwork as requested. </li></ul><ul><li>Bring enough for everyone (10 copies). </li></ul><ul><li>Use binders. </li></ul>
    8. 8. Hand / Eye Coordination <ul><li>Make Eye Contact </li></ul><ul><li>Firm Handshake </li></ul><ul><li>Address their title </li></ul><ul><li>Everyone in the room </li></ul>
    9. 9. The first person to interview you, is YOU! <ul><li>You run the interview! </li></ul><ul><ul><li>They ask the questions, but YOU wrote the study guide! </li></ul></ul><ul><li>Don ’t leave anything on the table. </li></ul>
    10. 10. What are THEY asking questions for?
    11. 11. How to Answer: Be the TOP! <ul><li>T ruthfully! </li></ul><ul><ul><li>Self Explanatory? </li></ul></ul><ul><ul><li>Introspection. There ’s work involved! </li></ul></ul><ul><li>O n the Job! </li></ul><ul><ul><li>Give each answer as YOU are the in the DEPARTMENT and the JOB applied for. </li></ul></ul><ul><ul><li>Example: “As a firefighter for the XYZ FD I would…” </li></ul></ul><ul><li>P ositive! </li></ul><ul><ul><li>Stay upbeat and optimistic with each answer. </li></ul></ul><ul><ul><li>Some questioned are posed with built-in negativity. </li></ul></ul><ul><ul><li>Example Phrases: happy, love, excited </li></ul></ul>
    12. 12. What to Answer: Use your ACE! <ul><li>A nswer the Question </li></ul><ul><ul><li>What you say MUST answer the question asked. </li></ul></ul><ul><ul><li>Ask them to repeat the question any time you need. </li></ul></ul><ul><li>C onnect </li></ul><ul><ul><li>Show why you are special. </li></ul></ul><ul><ul><li>Phrases: the right candidate, the best, right fit, </li></ul></ul><ul><li>E xamples </li></ul><ul><ul><li>This is the proof. Don’t just say it, show it. </li></ul></ul><ul><ul><li>Phrases: shown, demonstrated, proven </li></ul></ul>
    13. 13. Dress for Success <ul><li>Follow the instructions that they give you. </li></ul><ul><li>If none, then a suit or at least a tie. </li></ul><ul><li>Nice Shoes. </li></ul><ul><li>Haircut. </li></ul><ul><li>Grooming. </li></ul>
    14. 14. How to Finish: Summ Tanks <ul><li>Summarize </li></ul><ul><ul><li>Repeat Question </li></ul></ul><ul><ul><li>Summarize Answer </li></ul></ul><ul><li>10-Q </li></ul><ul><ul><li>Thank You lets them know that you’ve finished speaking. </li></ul></ul><ul><ul><li>Thank You lets YOU know that you’ve finished speaking! </li></ul></ul>T.O.P. A.C.E.
    15. 15. What to Answer / How to Answer <ul><li>Review </li></ul><ul><ul><li>T RUTHFUL </li></ul></ul><ul><ul><li>O N THE JOB </li></ul></ul><ul><ul><li>P OSITIVE </li></ul></ul><ul><ul><li>A NSWER THE QUESTION </li></ul></ul><ul><ul><li>C ONNECT </li></ul></ul><ul><ul><li>E XAMPLE </li></ul></ul><ul><ul><li>S UMMARIZE </li></ul></ul><ul><ul><li>10-Q ! </li></ul></ul>T.O.P. A.C.E.
    16. 16. Question Categories <ul><li>1) Opening </li></ul><ul><ul><li>Your Demographics </li></ul></ul><ul><ul><li>Your Background </li></ul></ul><ul><ul><li>Your Family / Hobbies </li></ul></ul><ul><ul><li>Your Experience / Employment </li></ul></ul><ul><ul><li>Why you are here. </li></ul></ul><ul><ul><li>Thank you. </li></ul></ul>
    17. 17. Question Categories <ul><li>2) Tell us about… </li></ul><ul><ul><li>What do you like to do? </li></ul></ul><ul><ul><li>What are your hobbies? </li></ul></ul><ul><ul><li>What do you do for fun? </li></ul></ul><ul><ul><li>Tell us about your life outside the firehouse. </li></ul></ul><ul><ul><li>How are you involved in your community? </li></ul></ul>T.O.P. A.C.E.
    18. 18. Question Categories <ul><li>3) Why are you right for the job? (Three Positive Attributes) </li></ul><ul><ul><li>Why do you want this job? </li></ul></ul><ul><ul><li>When did you decide on this career? </li></ul></ul><ul><ul><li>How did you decide to become a firefighter? </li></ul></ul><ul><ul><li>Why do you want to work for this city or agency? </li></ul></ul><ul><ul><li>What is the job of a firefighter? Are you qualified? </li></ul></ul><ul><ul><li>What are the attributes of a firefighter? What is the most important one to you? </li></ul></ul><ul><ul><li>What have you done to prepare for this position? </li></ul></ul><ul><ul><li>What are you bringing to the job? </li></ul></ul><ul><ul><li>Why would we select you over the other candidates? </li></ul></ul><ul><ul><li>How would you become a team member with the Department? </li></ul></ul><ul><ul><li>What would you contribute to the Department? </li></ul></ul><ul><ul><li>What problems would you anticipate in taking a position with the Department? </li></ul></ul><ul><ul><li>What types of projects would you take on as a team member with the Department? </li></ul></ul><ul><ul><li>Have you ever been in an emergency situation? What did you do? </li></ul></ul><ul><ul><li>What motivates you? </li></ul></ul><ul><ul><li>How do you measure success? </li></ul></ul><ul><ul><li>What are you passionate about? </li></ul></ul>T.O.P. A.C.E.
    19. 19. Question Categories <ul><li>4) Strengths / Weaknesses </li></ul><ul><ul><li>What are your Strengths? </li></ul></ul><ul><ul><ul><li>Most Positive Attribute </li></ul></ul></ul><ul><ul><li>Weaknesses? </li></ul></ul><ul><ul><ul><li>Problem into Opportunity </li></ul></ul></ul><ul><ul><li>What would your employer say about you? </li></ul></ul><ul><ul><li>What would your friends say is your best / worst quality? </li></ul></ul><ul><ul><li>What do you say when you don't know an answer to a question? </li></ul></ul><ul><ul><li>What word would best describes you in a positive way? A negative way? </li></ul></ul><ul><ul><li>What do people praise you for? Criticize you? </li></ul></ul><ul><ul><li>Who was your best boss / worst boss? </li></ul></ul><ul><ul><li>What is your greatest accomplishment / failure? </li></ul></ul><ul><ul><li>In what work environment do you feel the most comfortable? </li></ul></ul><ul><ul><li>What gives you the most satisfaction? </li></ul></ul><ul><ul><li>How do you work under pressure? </li></ul></ul><ul><ul><li>If you could change one thing in your life, what would it be? </li></ul></ul>T.O.P. A.C.E.
    20. 20. Question Categories <ul><li>5) Site Specific Questions </li></ul><ul><ul><li>What do you know about this city or agency? </li></ul></ul><ul><ul><li>What is the population and make up of our city? </li></ul></ul><ul><ul><li>What are the Fire Department target hazards in town? </li></ul></ul><ul><ul><li>How will you change your personal schedule to accommodate your fire department schedule? </li></ul></ul>T.O.P. A.C.E.
    21. 21. Question Categories <ul><li>6) Skill Specific Questions </li></ul><ul><ul><li>Describe the proper method to force entry through a double hung window. </li></ul></ul><ul><ul><li>Explain how a pump governor differs from a pressure regulator. </li></ul></ul><ul><ul><li>What is the role of the nozzleman in engine company operations? </li></ul></ul><ul><ul><li>What are your treatment priorities for a patient complaining of severe chest pain? </li></ul></ul>T.O.P. A.C.E.
    22. 22. Question Categories <ul><li>7) Emergency Scenarios </li></ul><ul><ul><li>Incidents </li></ul></ul><ul><ul><ul><li>Structure Fire </li></ul></ul></ul><ul><ul><ul><li>Technical Rescue </li></ul></ul></ul><ul><ul><ul><li>Motor Vehicle Accident </li></ul></ul></ul><ul><ul><ul><li>Emergency Medical Incident </li></ul></ul></ul><ul><ul><ul><li>Hazardous Materials Incident </li></ul></ul></ul><ul><ul><li>Mnemonics </li></ul></ul><ul><ul><ul><li>RECEO VS </li></ul></ul></ul><ul><ul><ul><li>REVIS </li></ul></ul></ul><ul><ul><ul><li>WALLACE WAS HOT </li></ul></ul></ul><ul><ul><ul><li>NAT WAC LAST </li></ul></ul></ul><ul><ul><ul><li>ABCs </li></ul></ul></ul>T.O.P. A.C.E.
    23. 23. Question Categories <ul><li>8) Ethical Scenarios </li></ul><ul><ul><li>Stop if Safety </li></ul></ul><ul><ul><li>Gather Info </li></ul></ul><ul><ul><li>Correct the problem immediately if within your job. </li></ul></ul><ul><ul><li>Report it up C.O.C. </li></ul></ul><ul><ul><ul><li>Drinking or drugs on the job </li></ul></ul></ul><ul><ul><ul><li>Stealing on the job? </li></ul></ul></ul><ul><ul><ul><li>Conflict with another employee? </li></ul></ul></ul><ul><ul><ul><li>Irate citizen? </li></ul></ul></ul><ul><ul><ul><li>An employee crisis at an emergency? </li></ul></ul></ul><ul><ul><ul><li>Sexual harassment? </li></ul></ul></ul><ul><ul><ul><li>Racial situation? </li></ul></ul></ul><ul><ul><ul><li>Conflicting orders at an emergency? </li></ul></ul></ul><ul><ul><ul><li>An order that could place you in great danger or be morally wrong? </li></ul></ul></ul><ul><ul><ul><li>What method do you use for problem solving? </li></ul></ul></ul><ul><ul><ul><li>How do you handle conflict? </li></ul></ul></ul>T.O.P. A.C.E.
    24. 24. Question Categories <ul><li>9) Your Future Here </li></ul><ul><ul><li>How far do you want to go in the fire service? </li></ul></ul><ul><ul><li>Where do you see yourself in 5 years? </li></ul></ul><ul><ul><li>Are you on any other hiring lists? What would you do if another city called you? </li></ul></ul><ul><ul><li>How long do you plan to be with us? </li></ul></ul><ul><ul><li>When can you start if we offered you the job? </li></ul></ul>T.O.P. A.C.E.
    25. 25. Question Categories <ul><li>10) Closing </li></ul><ul><ul><li>Why you are the right person for this job. </li></ul></ul><ul><ul><li>Big Finish! </li></ul></ul><ul><ul><li>Thank you. </li></ul></ul>T.O.P. A.C.E.
    26. 26. Question Categories <ul><li>Opening </li></ul><ul><ul><li>Context </li></ul></ul><ul><li>Tell us about… </li></ul><ul><ul><li>Begin to relate </li></ul></ul><ul><li>Why are you right for the job? </li></ul><ul><ul><li>(Three Positive Attributes) </li></ul></ul><ul><li>Strengths / Weaknesses </li></ul><ul><ul><li>Don’t go to the dark side </li></ul></ul><ul><li>Site / Skill Specific Questions </li></ul><ul><ul><li>Look it up </li></ul></ul><ul><li>Emergency Scenarios </li></ul><ul><ul><li>Tactical Mnemonics </li></ul></ul><ul><li>Ethical Scenarios </li></ul><ul><ul><li>Stop, Gather, Correct and Report </li></ul></ul><ul><li>Your Future Here </li></ul><ul><ul><li>Here to stay </li></ul></ul><ul><li>Closing </li></ul><ul><ul><li>Big Finish! </li></ul></ul>
    27. 27. Practice, practice, practice. <ul><li>Perfect Practice Makes Perfect </li></ul>
    28. 28. Questions?
    29. 29. <ul><li>www.romduckworth.com </li></ul>For More Information Twitter: @ romduck Facebook : romduck Linked In : romduck For questions, comments, feedback and to find additional resources on this and other lecture topics find me at…
    30. 30. A CONVERSATIONAL GUIDE PART TWO: DON ’T PRESUME YOUR RESUME Mastering the Interview Process by Rommie L. Duckworth Tuesday, October 11, 2011
    31. 31. What qualities are YOU looking for?
    32. 32. What are THEY looking for?
    33. 33. Don ’t Presume your Resume <ul><li>YOU ARE AWESOME! </li></ul><ul><li>One page Resume. More pages for a CV. </li></ul><ul><li>Follow the same format throughout. </li></ul><ul><li>No errors. Period. </li></ul><ul><li>YOU ARE AWESOME! </li></ul>
    34. 34. Components of your Resume / CV
    35. 35. Personal Information <ul><li>Demographics </li></ul><ul><li>Placed on top </li></ul>
    36. 36. Employment
    37. 37. Education
    38. 38. Licenses / Certifications
    39. 39. <ul><li>Explorer Programs </li></ul><ul><li>Volunteering </li></ul><ul><li>Internships </li></ul><ul><li>Ride-Along </li></ul><ul><li>Union Positions </li></ul>Service Experience
    40. 40. Citations and Awards <ul><li>What are yours? </li></ul>
    41. 41. Skills and Abilities <ul><li>What are yours? </li></ul>
    42. 42. <ul><li>Special Projects </li></ul><ul><li>Acting Assignments </li></ul><ul><li>Special Assignments </li></ul><ul><li>Union Work </li></ul><ul><li>Other Relevant Employment Experience </li></ul><ul><li>What are yours? </li></ul>Acomplishments
    43. 43. Personal Strengths <ul><li>What are yours? </li></ul>
    44. 44. Personal Goals / Objectives <ul><li>What are yours? </li></ul>
    45. 45. Personal Interests / Hobbies <ul><li>What are yours? </li></ul>
    46. 46. Professional Associations <ul><li>What are yours? </li></ul>
    47. 47. References | Declaration
    48. 48. You will need PROOF! <ul><li>Spell and Grammar check it. </li></ul><ul><li>When finished, proof it. </li></ul><ul><li>Have someone else proof it. </li></ul><ul><li>Print it saved in another font, and re-proof it. </li></ul><ul><li>Have someone else proof every revision. </li></ul>
    49. 49. Social Media Monitoring
    50. 50. Your Application <ul><li>Follow Directions. </li></ul>
    51. 51. Physical Agility / CPAT <ul><li>Consult your Physician First. </li></ul><ul><li>What are the requirements? </li></ul><ul><li>Attend Orientation / Demo. </li></ul><ul><li>Safety First. </li></ul><ul><li>Practice, Practice, Practice. </li></ul><ul><li>p90X! </li></ul>
    52. 52. The Testing Process <ul><li>Application </li></ul><ul><li>Written Exam </li></ul><ul><li>Assessment Center </li></ul><ul><li>Interview Panel </li></ul><ul><li>Chief ’s / Officer’s Interview </li></ul><ul><li>Mayor ’s / H.R. Interview </li></ul>
    53. 53. Know your Written Test <ul><li>What kind of written test are they using? </li></ul><ul><li>Who has taken these tests? </li></ul><ul><li>Is there a study guide? </li></ul><ul><li>General Study Guides. </li></ul>
    54. 54. Bring it with you <ul><li>Your Resume / CV </li></ul><ul><li>Your Certifications. </li></ul><ul><li>Other paperwork as requested. </li></ul><ul><li>Bring enough for everyone (10 copies). </li></ul><ul><li>Use binders. </li></ul>
    55. 55. Questions?
    56. 56. <ul><li>www.romduckworth.com </li></ul>For More Information Twitter: @ romduck Facebook : romduck Linked In : romduck For questions, comments, feedback and to find additional resources on this and other lecture topics find me at…
    57. 57. A CONVERSATIONAL GUIDE PART THREE: YOU ’RE THE CENTER OF THE ASSESSMENT Mastering the Interview Process by Rommie L. Duckworth Tuesday, October 11, 2011
    58. 58. Assess Your Center First <ul><li>Types of Promotional Assessment Centers </li></ul><ul><ul><li>In-Box </li></ul></ul><ul><ul><li>Operational Scenarios </li></ul></ul><ul><ul><li>Tactical Scenarios </li></ul></ul><ul><ul><li>Leaderless Group </li></ul></ul><ul><ul><li>Subordinate Employee Counseling </li></ul></ul><ul><ul><li>Oral Presentation </li></ul></ul><ul><ul><li>Written Report </li></ul></ul>
    59. 59. Assess Your Center First <ul><li>Types of Promotional Assessment Centers </li></ul><ul><ul><li>Structured </li></ul></ul><ul><ul><ul><li>Situation Presented, then questions asked. </li></ul></ul></ul><ul><ul><li>Evolving </li></ul></ul><ul><ul><ul><li>Situation is changing, usually in real-time. </li></ul></ul></ul><ul><ul><li>Interactive </li></ul></ul><ul><ul><ul><li>Situation is dynamic, changing based upon the choices of the candidate. </li></ul></ul></ul>
    60. 60. The In Box <ul><li>Assessment Centers Dimensions (KSA) </li></ul><ul><ul><li>Be able to organize/prioritize the items given       </li></ul></ul><ul><ul><li>Be able to work through most if not all, of the items </li></ul></ul><ul><ul><li>Delegate        </li></ul></ul><ul><ul><li>Give clear and concise instructions     </li></ul></ul><ul><ul><li>Give deadlines when delegating    </li></ul></ul><ul><ul><li>Ensure follow-up  </li></ul></ul><ul><ul><li>Properly Schedule </li></ul></ul><ul><ul><li>Manage conflicts        </li></ul></ul><ul><ul><li>Make decisions        </li></ul></ul>
    61. 61. Leaderless Group <ul><li>Assessment Centers Dimensions (KSA) </li></ul><ul><ul><li>  Initiates discussion  </li></ul></ul><ul><ul><li>Keeps the group on track </li></ul></ul><ul><ul><li>Gets others involved </li></ul></ul><ul><ul><li>Supports others </li></ul></ul><ul><ul><li>&quot;Sells&quot; or sways the group </li></ul></ul><ul><ul><li>Clarifies issues </li></ul></ul><ul><ul><li>Identifies key points  </li></ul></ul><ul><ul><li>Monitors time </li></ul></ul>
    62. 62. Employee Counseling <ul><li>Assessment Centers Dimensions (KSA) </li></ul><ul><ul><li>Identify the problem </li></ul></ul><ul><ul><li>Give the employee specific goals  </li></ul></ul><ul><ul><li>Include specific completion/due dates   </li></ul></ul><ul><ul><li>Build in some form of monitoring their progress       </li></ul></ul><ul><ul><li>Be specific as to what will happen if they fail to meet their goals </li></ul></ul><ul><ul><li>Try to elicit a verbal contract  </li></ul></ul><ul><ul><li>Conclude on a positive note </li></ul></ul>
    63. 63. Measure the Dimensions <ul><li>Assessment Centers Dimensions (KSA) </li></ul><ul><ul><li>Professional Experience </li></ul></ul><ul><ul><li>Personal Experience </li></ul></ul><ul><ul><li>Personal Judgment </li></ul></ul><ul><ul><li>Written Policies and Procedures </li></ul></ul><ul><ul><li>Other Relevant Paperwork </li></ul></ul><ul><ul><li>Relevant Law </li></ul></ul><ul><ul><li>Textbooks </li></ul></ul><ul><ul><li>Current Practitioners </li></ul></ul>
    64. 64. Measure the Dimensions <ul><li>Assessment Centers Dimensions (KSA) </li></ul><ul><ul><li>Safety </li></ul></ul><ul><ul><li>Scene Management (Organization) </li></ul></ul><ul><ul><li>Delegation </li></ul></ul><ul><ul><li>Problem Solving / Decision Making </li></ul></ul>
    65. 65. Assessment Center Assignments
    66. 66. Assessment Center Assignments
    67. 67. Questions?
    68. 68. <ul><li>www.romduckworth.com </li></ul>For More Information Twitter: @ romduck Facebook : romduck Linked In : romduck For questions, comments, feedback and to find additional resources on this and other lecture topics find me at…

    ×