Measuring the "I Like”
Measuring user interaction as factor for online marketing success of museums through social media, networks and geosocial mobile applications.
By Rossitza Ohridska-Olson1
Abstract: Measuring online marketing success of museums through social media and mobile technologies represents a challenge for several reasons. First, ROI of online advertising campaigns is not enough. Second, because of the multiplying effect of social media for museums, a single monitoring methodology renders or redundant or useless results. And third, measuring the marketing success of cultural institutions goes beyond the impact from interaction with the museum presence in Web 2.0. This paper makes intent to propose a methodology to measure all aspects the success of Web 2.0. marketing for museums, including its effects on cultural and creative tourism.
Keywords: museum marketing, Web 2.0., travel 2.0., social media metrics, cultural & creative tourism