Some highlights shares of my time in yellow pages

1. Roger Mizrach – mizrach@gmail.com

2. In this sector we develop internal systems to support the management, which can be big developments or quick fixes. These applications are emerging by the specific need of the users or by their own efforts. Many tools are made on an intranet platform, which means speed, comfort and ease of maintenance. In addition are assembled custom reports which in many cases they are standardized and run periodically.

3. SIAC (Sistema Integral de Administración de Contratos ) Contracts Monitoring and Administration Contracts Monitoring from sales to digitalization, through the entire life cycle. Involved Sectors: Sales, Back Office, Billing, Customer Service, Publishing, Art Software : ASP, JavaScript, Sql Server 7.0

4. SIAC Benefits Before: Each sector involved was administering client contracts using Excel spreadsheets. Unknown working time and lack of tracking contracts Now : The SIAC has facilitated the contracts monitoring with data centralized, each sector has access to the system and record the tasks they do, thus allowing the contract exact location and take a measurement of time.

6. BUDA (Búsqueda digital de Avisos ) Involved Sectors: Sales, Back Office, billing, help desk, Publisher, art Software Development: ASP.NET, Sql Server 7.0 Consult and print all ads of the guides that are on the street, including previous years facilitating search method accessing contract number and client number. The Buddha was born as a solution for customer service and ended up being used by many more.

7. BUDA Benefits Before: When the operator receive a call from a customer who claim for an ad; should find the ad in the paper guide looking for category. To make files of claim it was necessary to photocopy the Guide. Also, sales department trim the Guides. Now: The operator entering the customer number, business name or phone; easily can view the ad, and also, all others ads that has been published.

9. ESCUCHAS (wiretapping) Digital archive of recordings of telephone sales Involved Sectors: Customer Service Software Development: ASP.NET, Sql Server 7.0

10. ESCUCHAS Benefits Before : Each operator should look in a pc designed for this purpose the number of the CD that was recording, then find that cd in the physical inventory, and listen the recording only on that machine. Now : Each operator enters to the site from their own workstation, enter the customer number and can listen the recordings. The system also allows to export the recording if it is necessary to refer it.

12. Thanks Roger Mizrach mizrach@gmail.com

13. Thanks Roger Mizrach mizrach@gmail.com