Talent management across the generations

Roffey Park
Roffey ParkHead of Strategic Marketing and PR
Talent development across the
                    generations

                     Jo Hennessy, Director of Global Research
                     Roffey Park Institute


© Roffey Park Institute 2011
Our time together


           Roffey Park
           Intergenerational tensions
           The different generations at work
           Leading talent – what’s offered, what’s wanted
           Tailoring leadership development
           Future leaders and their development




© Roffey Park Institute 2011
Roffey Park – What we do




© Roffey Park Institute 2011
Some of our clients…




© Roffey Park Institute 2011
Roffey Park – How we do it




© Roffey Park Institute 2011
Generational
tensions
Generation

         A group of individuals born and living contemporaneously who
         have common knowledge and experiences that affect their
         thoughts, attitudes, values, beliefs and behaviours.
                                                      Johnson and Johnson 2010




© Roffey Park Institute 2011
The Generations


           Traditionals           born 1909 -1945
           Boomers                born 1946 -1964
           Generation X           born 1965 - 1979
           Generation Y           born 1980 - 1999
           Linksters/Millenials   born after 2000




© Roffey Park Institute 2011
Generations at work




           How do leaders differ across the generations?
           What does talent across the generations expect of their leaders?
           If the needs of talent across the generations are not met by
            leaders, what can you do to bring them closer together?

© Roffey Park Institute 2011
Leading talent – what’s offered




                               Collective versus Individualistic


© Roffey Park Institute 2011
Leading talent – what’s offered




                               Conservative versus risk orientated


© Roffey Park Institute 2011
Leading talent – what’s offered




                               Increasing intensity and pace


© Roffey Park Institute 2011
Leading talent – what’s offered




                               Big picture capabilities but short term focus


© Roffey Park Institute 2011
Leading talent – what’s offered




                               Sources of authority


© Roffey Park Institute 2011
Different styles at play


                 Generation                Leadership style
                 Traditionals              Directive, simple, clear
                                           Hierarchical, collective mindset, sharing wisdom,
                 Boomers
                                           conservative, measured
                                           Fair, competent, straightforward, collaborative,
                 Xers                      experimental within boundaries, reluctant respect
                                           for authority
                                           Challenging of authority, innovative, individualistic,
                 Gen Y
                                           pacey, short-term focus, ambitious

                               Where are the risks? Where are the opportunities?


© Roffey Park Institute 2011
Impact on employee engagement


                   Follower                                           Commitment
                                                   Leadership
                 expectations                                          Employee
                                                  experienced
                    of their                                          Engagement
                                                  from above
                    leaders                                            Well Being




                                                                      Performance
                                                                       Business
                                                                       Results
      Epitropaki and Martin 2005
      ISR 2007, Gallup 2007, 2010, Hay Group 2010, Roffey Park 2011


© Roffey Park Institute 2011
Leadership issue # 1




                               Drive, focus and optimism

© Roffey Park Institute 2011
Leadership issue # 2




                               Learning styles

© Roffey Park Institute 2011
Leadership issue # 3




                               Differing needs for authority
© Roffey Park Institute 2011
Leadership issue # 4




                               All generations want visionary leaders

© Roffey Park Institute 2011
Implications for Leadership
          Development

                               Programmes




© Roffey Park Institute 2011
The next generation of leaders

                                             Special


                                             Unique


                                             Highly
                                           Intelligent


                                             If I ruled
                                           the world...




© Roffey Park Institute 2011
Could be just what we need?

                                  Productive narcissists :
                                     Bring passion
                                     Challenge the status quo
                                     Dare to break new ground
                                     Boldly innovate
                                     Provide vision
                                     Inspire others
                                     Drive organisations in new
                                      directions




© Roffey Park Institute 2011
The dark side….

             Workplace factors       Potential effects of narcissistic leadership
             Organisational Impact   -   Volatile and risky decision-making and organizational performance
                                         (Chatterjee and Hambrick, 2007);
                                     -   Absence of a climate necessary to achieve sustainable performance
                                         (Higgs, 2009);
             Impact on Others        -   Inflicting damage on others (bullying, coercion and damage to the
                                         psychological well-being of subordinates) (Aasland et al., 2008);
                                     -   Destruction of subordinates’ trust and degradation of
                                         organizational effectiveness (Benson and Hogan, 2008);
                                     -   A toxic work atmosphere (lack of empathy and coldness toward
                                         colleagues and staff) (Goldman, 2006);
                                     -   Poor supervisor ratings of interpersonal performance(Blair et al.,
                                         2008)
             Self-Leadership         -   Poor supervisor ratings of personal integrity (Blair et al., 2008)
                                     -   Dysfunctional management (difficulty learning from feedback)
                                         (Campbell and Campbell, 2009)
                                     -   Tendency to white-collar crime (Blickle et al., 2006; Ouimet, 2009)


© Roffey Park Institute 2011
Leadership issue # 5




                               Empathy and caring top of the wish list



© Roffey Park Institute 2011
Developing talent into future
          leaders

                                   Start to offer




                               And space to flourish!
© Roffey Park Institute 2011
Next steps


           Audit generational make up of your business
           Look for tensions and mismatches
           Involve followers from across the generations in designing
            leadership development
           Look for opportunities for cross generational learning
           Support Gen Y’s first steps as leaders




© Roffey Park Institute 2011
Your thoughts and questions…




© Roffey Park Institute 2011
Contact details

                                       Jo Hennessy
                                       Director of Global Research
                                       jo.hennessy@roffeypark.com
                                       Tel: 01293 851644
                                       Mob: 07740 623 638
                                       www.roffeypark.com

                                       Melissa Green
                                       Marketing and Business Development Manager -
                                       Tailored Programmes
                                       melissa.green@roffeypark.com
                                       Tel: 01293 854055
                                       Mob: 07825 616 281
                                       www.roffeypark.com
         Roffey Park Institute, Forest Road, Horsham, West Sussex, RH12 4TB
         Tel: (01293) 851644
         Registered Charity No: 254591 Company Limited by Guarantee Registered in England No: 923975

© Roffey Park Institute 2011
1 of 29

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Talent management across the generations

  • 1. Talent development across the generations Jo Hennessy, Director of Global Research Roffey Park Institute © Roffey Park Institute 2011
  • 2. Our time together  Roffey Park  Intergenerational tensions  The different generations at work  Leading talent – what’s offered, what’s wanted  Tailoring leadership development  Future leaders and their development © Roffey Park Institute 2011
  • 3. Roffey Park – What we do © Roffey Park Institute 2011
  • 4. Some of our clients… © Roffey Park Institute 2011
  • 5. Roffey Park – How we do it © Roffey Park Institute 2011
  • 7. Generation A group of individuals born and living contemporaneously who have common knowledge and experiences that affect their thoughts, attitudes, values, beliefs and behaviours. Johnson and Johnson 2010 © Roffey Park Institute 2011
  • 8. The Generations  Traditionals born 1909 -1945  Boomers born 1946 -1964  Generation X born 1965 - 1979  Generation Y born 1980 - 1999  Linksters/Millenials born after 2000 © Roffey Park Institute 2011
  • 9. Generations at work  How do leaders differ across the generations?  What does talent across the generations expect of their leaders?  If the needs of talent across the generations are not met by leaders, what can you do to bring them closer together? © Roffey Park Institute 2011
  • 10. Leading talent – what’s offered Collective versus Individualistic © Roffey Park Institute 2011
  • 11. Leading talent – what’s offered Conservative versus risk orientated © Roffey Park Institute 2011
  • 12. Leading talent – what’s offered Increasing intensity and pace © Roffey Park Institute 2011
  • 13. Leading talent – what’s offered Big picture capabilities but short term focus © Roffey Park Institute 2011
  • 14. Leading talent – what’s offered Sources of authority © Roffey Park Institute 2011
  • 15. Different styles at play Generation Leadership style Traditionals Directive, simple, clear Hierarchical, collective mindset, sharing wisdom, Boomers conservative, measured Fair, competent, straightforward, collaborative, Xers experimental within boundaries, reluctant respect for authority Challenging of authority, innovative, individualistic, Gen Y pacey, short-term focus, ambitious Where are the risks? Where are the opportunities? © Roffey Park Institute 2011
  • 16. Impact on employee engagement Follower Commitment Leadership expectations Employee experienced of their Engagement from above leaders Well Being Performance Business Results Epitropaki and Martin 2005 ISR 2007, Gallup 2007, 2010, Hay Group 2010, Roffey Park 2011 © Roffey Park Institute 2011
  • 17. Leadership issue # 1 Drive, focus and optimism © Roffey Park Institute 2011
  • 18. Leadership issue # 2 Learning styles © Roffey Park Institute 2011
  • 19. Leadership issue # 3 Differing needs for authority © Roffey Park Institute 2011
  • 20. Leadership issue # 4 All generations want visionary leaders © Roffey Park Institute 2011
  • 21. Implications for Leadership Development Programmes © Roffey Park Institute 2011
  • 22. The next generation of leaders Special Unique Highly Intelligent If I ruled the world... © Roffey Park Institute 2011
  • 23. Could be just what we need? Productive narcissists :  Bring passion  Challenge the status quo  Dare to break new ground  Boldly innovate  Provide vision  Inspire others  Drive organisations in new directions © Roffey Park Institute 2011
  • 24. The dark side…. Workplace factors Potential effects of narcissistic leadership Organisational Impact - Volatile and risky decision-making and organizational performance (Chatterjee and Hambrick, 2007); - Absence of a climate necessary to achieve sustainable performance (Higgs, 2009); Impact on Others - Inflicting damage on others (bullying, coercion and damage to the psychological well-being of subordinates) (Aasland et al., 2008); - Destruction of subordinates’ trust and degradation of organizational effectiveness (Benson and Hogan, 2008); - A toxic work atmosphere (lack of empathy and coldness toward colleagues and staff) (Goldman, 2006); - Poor supervisor ratings of interpersonal performance(Blair et al., 2008) Self-Leadership - Poor supervisor ratings of personal integrity (Blair et al., 2008) - Dysfunctional management (difficulty learning from feedback) (Campbell and Campbell, 2009) - Tendency to white-collar crime (Blickle et al., 2006; Ouimet, 2009) © Roffey Park Institute 2011
  • 25. Leadership issue # 5 Empathy and caring top of the wish list © Roffey Park Institute 2011
  • 26. Developing talent into future leaders Start to offer And space to flourish! © Roffey Park Institute 2011
  • 27. Next steps  Audit generational make up of your business  Look for tensions and mismatches  Involve followers from across the generations in designing leadership development  Look for opportunities for cross generational learning  Support Gen Y’s first steps as leaders © Roffey Park Institute 2011
  • 28. Your thoughts and questions… © Roffey Park Institute 2011
  • 29. Contact details Jo Hennessy Director of Global Research jo.hennessy@roffeypark.com Tel: 01293 851644 Mob: 07740 623 638 www.roffeypark.com Melissa Green Marketing and Business Development Manager - Tailored Programmes melissa.green@roffeypark.com Tel: 01293 854055 Mob: 07825 616 281 www.roffeypark.com Roffey Park Institute, Forest Road, Horsham, West Sussex, RH12 4TB Tel: (01293) 851644 Registered Charity No: 254591 Company Limited by Guarantee Registered in England No: 923975 © Roffey Park Institute 2011