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Fighting the cost monster


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Ignite talk presented at Lean-Kanban North America 2013 in Chicago.

Published in: Business, Technology

Fighting the cost monster

  1. 1. FightingFightingThe Cost MonsterThe Cost Monsteran improvement model do dealwith software failure demandRodrigo Yoshima
  2. 2. Why this Model exists...Software maintenance costs us $$$$$$$$$$$$Just like queues, failure demand is deeplyhiddenWhy not call it technical debt?Its judgemental and abstract!!!(the problem is both technical and emotional)
  3. 3. What is Failure Demand on thisModel?A Failure Demand is something that happenedand the team agrees that should not happen.(and hopefully will take actions to not happen again)
  4. 4. 1. No JudgementThe reality is what it is!Stop exhortation for better practices or zerodefects
  6. 6. FAILURE DEMAND65%Failure Demand x Value Demand TrendVALUEImprovement
  7. 7. 1. No Judgement2. Visualize Failure DemandClassify Value x Failure Demand - DecentralizedMeasure Value x Failure TrendsLocate where the problem is
  8. 8. 1. No Judgement2. Visualize Failure Demand3. Create Improvement DemandAnalyse the root cause of Failure DemandPromote meeting to discuss improvement demandAlocate Kanban capacity to improvement
  9. 9. FAILURE DEMAND65%Failure Demand x Value Demand TrendFAILURE DEMAND15%This should convince peopleemotionally.
  10. 10. If you face emotionalIf you face emotionalresistance create aresistance create asystem where thesystem where theproblems are visibleproblems are visibleand engage peopleand engage peopleemotionally to changeemotionally to change..David J. AndersonDavid J. Anderson
  11. 11. 1. No Judgement2. Visualize Failure Demand3. Create Improvement DemandRodrigo Yoshima@rodrigoyTHANKYOU!