• Overview of Starfish
• Starfish at USciences
• Hands-on training
• Questions throughout
What is Starfish?
A Student Success Company
The campus community engaged with a
student will lead to that student’s success.
We help academic institutions.
Identify. Which students are at risk now?
Guide. Where do I go to get/offer help?
Connect. When can I get help?
Optimize. How are services performing?
“I made a
Early Warning & Student Tracking System
• Student concerns can be manually
flagged when observed or through
• Automatic flags are raised based on
online grade book data.
• Recommendations can be
communicated to the student.
• Appropriate personnel are informed of
flags raised and cleared.
• Close the loop with faculty when
progress is made.
Educational Support Networking System
• Each student has personal My Success
Network of instructors and campus
• Online scheduling for in-person
meetings – both individual and group
• Appointment confirmation by email.
• Documentation of contact with students
through private and shared notes.
• Service catalog of available campus
Starfish at USciences
A collaborative effort between the faculty and advisors
at USciences to ensure student success and
Provide “real-time” information on student academic
Increase collaboration to support student success
Intervene with at-risk students in a timely fashion
Provide advisors/faculty methods to provide constructive
and/or positive feedback (Kudos) to students
Increase retention rate of first-year students through
Flags & Descriptions
Flag Name Description
Attendance Concern Student has not been attending class regularly.
Lateness to Class Student has arrive numerous times (typically more than three)
to class or lab tardy.
Low Participation Student is not prepared or actively engaging in class.
Behavior Concern Student is exhibiting concerning behavior. Faculty member
will need to provide specific examples.
Student is disruptive in the classroom environment. (IE
Lateness, cell phone use). Faculty member will need to
provide specific examples.
Student is demonstrating inappropriate interpersonal skills.
(IE communication in class, group dynamics, emotional
outburst.) Faculty member will need to provide specific
Flag Name Description
Course Activity Flag Student has not logged into course during past 30 days.
Low Quiz/Test Scores Student is preforming below average. Currently set at 70%.
• Raise flags when
• Submit flag
• Receive email
• Record follow
up actions in
• Add notes
• Clear flags
• Receive email
• Complete your
• Utilize online
• You will receive an email reminding you to complete a flag
survey for your pilot courses.
• Simply check the appropriate boxes and click Submit to raise
Example Survey Reminder to Instructor
Dear Joe Instructor,
As you know, we are piloting a new software solution from Starfish Retention Solutions that will help us make the
process of reporting on the academic progress of our freshmen business students as easy and efficient as possible.
Starfish works in conjunction with our existing CMS.
Please click the link below and login to the CMS. You will be directed to your outstanding flag surveys in Starfish.
Once you reach the flag survey grid, simply check the box next to the particular student's name where you have a
concern. The flag options include Excessive Absences, Low Grade Concern, Poor Participation and General Concern.
Then click Submit. If you don't have any concerns, just click Submit. The appropriate academic advisor will be
notified of your flags and take any appropriate actions.
You have 2 surveys which need to be completed.
View Surveys in Starfish!
This is a quick and easy way for you to tell us how the freshmen business students enrolled in your courses are
doing. Your responses will help us know which students to reach out to and offer help.
• Find your students list.
• View a student folder.
• Raise/Clear a flag.
• Configure your profile.
• Contact information
• Appointment preferences
• Email notifications
• Create your first office hours block.
Find Your Students List
1. Click Students in the top frame
2. Search for a student by…
1. Typing the student’s name into the
2. Choosing your Connection to them
3. To organize your students list by flag,
select the Tracking tab.
1. You can sort the list by flag name
and/or flag status.
2. You can clear or comment on flags
To clear multiple flags at once from the Flags tab:
Check off the boxes to the right of the
flags you want to clear, then click the
Clear Flags link at the top.
View a student folder
1. From your Students list, click the
hyperlink of a student’s name.
2. This brings you to the student’s folder.
Depending on your level of access, you
will find information on…
1. Appointments (past/upcoming)
2. Grades (past/current)
3. Notes (you added/shared with you)
4. Tracking history (raised/cleared)
3. From the student folder you can…
1. Raise a flag
2. Add a note
Anywhere you see a student’s name as
a hyperlink will take you to their
Configure Your Profile
1. Click Profile in the top frame
2. Edit your contact information. Then,
select the email address(es) where
Starfish notifications should be sent.
3. Upload your photo to help a student
put a face to your name.
a. Select the Upload Photo link.
b. Browse for a photo on your
desktop (JPEG, GIF, PNG).
c. Click the Upload Now button.
4. Complete the General Overview and
My Biography sections so students can
learn more about you.
5. Click the Save button.
Students will see your profile
information when they click to view your
online appointment calendar.
1.Go to Profile > Appointment Preferences.
2. Select your Minimum Appointment Length.
3. Select your Scheduling Deadline – e.g., if
appointments must be made by 5 p.m. the
4.Establish My Locations so students know
where they can meet with you.
5. Delegate Calendar Managers – colleagues
who can see your calendar and make any
6. Click the Save Button.
When students sign up, they
see time slots for the
appt lengths you allow.
If you check the box to allow
walk-ins after the deadline,
students will see this noted
in your calendar.
1. Go to Profile. Then choose Email
2. Under Appointments
Notifications and Flag
Notifications, set your
preferences for if/when you want
to be notified of appointments
3. To receive iCal attachments,
check the boxes to receive an
individual email every time there
is a new or cancelled
4. Click the Save button.
You can change your
email notifications settings
at any time.
Add Your First Office Hours Block
1. Go to Appointments> Add Office Hours.
2. Give your block a title. Indicate which
day(s) of the week this block occurs.
3. Specify the start and end time.
4. Set the location. You can set up multiple
locations by going to Profile >
5. Enter any special instructions, or specify a
Start/End Date if it is part of a series.
6. Click the Save button.
How do I edit or delete?
Click the icon to see options for
managing your office hours blocks.
1. Click Scheduling Wizard.
2. Fill in your appointment availability from week to week. Use the arrows to
scroll through the weeks within the entire term.
3. Click the Save button.
Schedule An Appointment
1. Click Appointments at the top, then
choose the Add Appointment link.
2. Search for a student name in the
3. Complete the fields to specify the
date, time and duration of the
1. You will receive an email confirmation
for this appointment.
2. As the calendar owner, you can add
appointments at any date and time,
regardless of whether they occur within
4. Click Save.
Students can never see other students’
information. If a time slot is taken, it is
marked as unavailable in your calendar.
You are ready to begin utilizing Starfish!
Technical Support – Joe Evanick *7090
Functional Support – Ross Radish *7573