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Relationship Marketing 2.0:   The Strategy Imperative for B2B Marketing Client Acquisition Success Henry Bruce, President The Rock Annand Group October 30, 2008 +
What Will We Cover? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
About The Rock Annand Group ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
RA Clients: Software & Services  From Start-ups to Established Players
Something’s GOT to Change!! ,[object Object],[object Object],[object Object],Forrester Research, Laura Ramos October 2006 B2B Marketers can no longer afford to  emphasize lead volume over   quality “ ”
Some interesting stats to consider … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Three Macro Trends ,[object Object],[object Object],[object Object],Awareness does  NOT  drive behavior anymore John Coe, Fundamentals of B2B Sales & Marketing “ ”
Three Macro Trends ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Three Macro Trends ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
#1 Marketing Challenge:  Generating Qualified Leads Target Market Universe of Opportunity Developed List Responses Qualifications Marketing DB Requirement Responses to 6 campaigns Over 12 months What is Qualified? 100,000 25,000 3,000 600 200 Q Leads 33% 20% 12% 25% Demand Creation Marketing Source: Sirius Decisions 2006 ,[object Object],[object Object],[object Object],[object Object],[object Object]
#2 Marketing Challenge:  Building Integrated Multi-Channel Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Relationship Marketing 2.0 Innovation starts with  you! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Everyone shows up once .... who will be  the one to show up each and every time? Dan Kennedy, Glazer-Kennedy Insider’s Circle “ ”
RM 2.0 Fundamentals: Getting Everyone on the Same Page ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
RM 2.0 Fundamentals: Getting Everyone on the Same Page ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
RM 2.0 Fundamentals: Establish Lead  Management Platform Telemarketing Online Marketing Direct Mail Web site Email Trade Shows Sources Database (CRM System) Targeted Communications  & Qualification Lead Evaluation & Scoring –  How sales ready? Sales External Partners/Sellers Automated Ongoing Communications Sales Ready (Yes) Not Sales Ready (Maybe) Lead Gen & Management Relationship Management Drive to Buy/Refer Build Relationships Influencers/Buyers Source: Forrester, Aberdeen Group, Sirius Decisions
RM 2.0 Fundamentals:   Nurturing  95-97% that are  “Not Sales Ready” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The initial contact with prospect designed  to create interest 1 st  Interaction Subsequent interactions usually designed for those in early stages of buying cycle (education)  3 rd  X Interaction  Interaction designed to assess future viability of prospect and determine where they are in buying cycle 2 nd  Interaction
RM 2.0 Fundamentals: Recommended Campaign Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
RM 2.0 Fundamentals: Recommended Campaign Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary and Take Aways What does Relationship Marketing Mean? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank you … Any questions?? ,[object Object],Henry Bruce The Rock Annand Group [email_address]   781-710-2484

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Software Business 2008 Conference

  • 1. Relationship Marketing 2.0: The Strategy Imperative for B2B Marketing Client Acquisition Success Henry Bruce, President The Rock Annand Group October 30, 2008 +
  • 2.
  • 3.
  • 4. RA Clients: Software & Services From Start-ups to Established Players
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.  
  • 16. RM 2.0 Fundamentals: Establish Lead Management Platform Telemarketing Online Marketing Direct Mail Web site Email Trade Shows Sources Database (CRM System) Targeted Communications & Qualification Lead Evaluation & Scoring – How sales ready? Sales External Partners/Sellers Automated Ongoing Communications Sales Ready (Yes) Not Sales Ready (Maybe) Lead Gen & Management Relationship Management Drive to Buy/Refer Build Relationships Influencers/Buyers Source: Forrester, Aberdeen Group, Sirius Decisions
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.