Quality Starts with Requirements (Feb 2012, Patrick Martin)

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Understanding the importance of requirements in delivering quality products and services.

If Quality means conformation to requirements and the requirements are in error, have we delivered quality? Defects in requirements are the hardest to find, prevent and repair as well as the most pervasive and severe.

Meet the speaker: Patrick Martin helps people make money and save money. He currently works for First Niagara Bank as VP Quality Assurance where his team is building a quality practice around business analysts. Patrick previously worked for TD Bank as VP QMO where his team saved the bank millions of dollars while improving the customer experience and reducing operational risks.

Patrick is also a recovering entrepreneur with many years of experience in start-up and turnaround of professional services businesses. He was a founding executive of FuGEN, Inc and former State Director of the Florida Manufacturing Extension Partnership.

Patrick received the prestigious Smithsonian Innovation Laureate in 1999 for his work on Internet investigative technologies. He also received distinction as a White House Innovation grantee in 1999 for his work on knowledge sharing technologies. Patrick received his Bachelor of Science in Technology Management from the University of Maryland, and he is an active board member of the Maine Technology Institute.

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Quality Starts with Requirements (Feb 2012, Patrick Martin)

  1. 1. Quality Starts With Requirements Speaker: Patrick Martin February 8, 2012 © International Institute of Business Analysis™
  2. 2. Agenda § Board of Directors Introductions § Announcements & Upcoming Events § Call for Volunteers § Program Quality Starts With Requirements Copyright International Institute of Business Analysis™ 2
  3. 3. The 2011-2012 Board §  President - Michelle Walter §  Executive Vice President - Chris Gangai §  VP of Finance - Ted Husted §  VP of Membership - Carol Larsen §  VP of Technology - Darlene Erhardt §  VP of Professional Development - Denette Mitchell-Perez 3
  4. 4. Announcements § Study Group • April / May timeframe • Sign-up at back table! © International Institute of Business Analysis™ 4
  5. 5. Upcoming Events § March 7 – Video Conference: “Increasing the perceived value of business analysis activities” Laura Brandenburg (Clear Spring Business Analysis, CO & host of Bridging the Gap) § April 4 – “Introducing Business Analysis to Your Organization” Francine Wolfe (Senior BA, Cushman & Wakefield, NYC) © International Institute of Business Analysis™ 5
  6. 6. We Need Your Help! § Have an idea you’d like implemented? § Have some time to help us out? § See Michelle! 6
  7. 7. Event Sponsors © International Institute of Business Analysis™ 7
  8. 8. Quality Starts with Requirements Patrick Martin February 8th, 2012
  9. 9. —  If Quality means conformation to requirements and the requirements are in error, have we delivered quality? —  Do we conform to requirement errors? —  Do we conform to totally new requirements?
  10. 10. Requirement Defects—  Defects in requirements are the hardest to find, prevent and repair as well as the most pervasive and severe. —  Requirements contain 15% of all software errors —  Requirements defect often outnumber code defects —  Requirements often grow throughout the PMLC lifecycle —  Defect Removal Efficacy from Requirements Inspection is between 20% - 50%
  11. 11. Customer Delight - Context—  Stakeholder Points of View —  Financial & Strategic —  Customer & Market —  Team & Workforce —  Operational Core Practices —  Operation Support Practices —  Technology—  Story Telling – Emotional Context —  Inquiring —  Listening
  12. 12. Customer Delight - HGTV—  Stakeholder Points of View - HGTV —  Financial – Father & Production Company —  Customer – Daughter & Mother —  Team & Workforce – Production Company —  Operational Core Practices – Mother & Family —  Operation Support Practices – Mother & Family —  Technology – Production Company—  Story Telling – Emotional Context —  Inquiring —  Listening
  13. 13. Scope Creep—  Desire - Compass —  Delivered – South Pointing Chariot
  14. 14. Scope Creep – Control—  Locking in Scope —  Stakeholder Consensus on Context —  Iterative Agreements on Detail —  The Bradley Tank
  15. 15. Customer Delight – Clear & ConciseUS Army Signal Corp Specification 486—  Established the requirements for the first military aircraft. Aircraft must be able to: —  Carry 2 persons —  Reach speed of 40 mph —  Carry sufficient fuel for 125 mile nonstop flight —  Be controllable in flight in any direction —  Fly at least one hour —  Land at take-off point, without damage —  Be taken apart and reassembled in one hour —  No Military Operational Requirements Specified
  16. 16. Who Says Penguins Can’t FlyExecutive Sponsors(aka The Ones with Project Manager & Project TeamParachutes) (aka The Penguins) Customers (aka Freaks)
  17. 17. —  If Quality means conformation to requirements and the requirements are in error, have we delivered quality? —  Do we conform to requirement errors? —  Do we conform to totally new requirements?

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