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Understanding the importance of requirements in delivering quality products and services.
If Quality means conformation to requirements and the requirements are in error, have we delivered quality? Defects in requirements are the hardest to find, prevent and repair as well as the most pervasive and severe.
Meet the speaker: Patrick Martin helps people make money and save money. He currently works for First Niagara Bank as VP Quality Assurance where his team is building a quality practice around business analysts. Patrick previously worked for TD Bank as VP QMO where his team saved the bank millions of dollars while improving the customer experience and reducing operational risks.
Patrick is also a recovering entrepreneur with many years of experience in start-up and turnaround of professional services businesses. He was a founding executive of FuGEN, Inc and former State Director of the Florida Manufacturing Extension Partnership.
Patrick received the prestigious Smithsonian Innovation Laureate in 1999 for his work on Internet investigative technologies. He also received distinction as a White House Innovation grantee in 1999 for his work on knowledge sharing technologies. Patrick received his Bachelor of Science in Technology Management from the University of Maryland, and he is an active board member of the Maine Technology Institute.