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White Rabbit @Experience Avaya - Big 5 Trends in Cloud Communications

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My presentation at Avaya's 2018 EMEA partner/customer event, about the big 5 trends currently shaping Cloud Communications

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White Rabbit @Experience Avaya - Big 5 Trends in Cloud Communications

  1. 1. Big 5 Trends in Cloud Communications Rob Kurver White Rabbit, Founding Partner
  2. 2. People Things Data 0 1,25 2,5 3,75 5 2000 2005 2010 2015 2020 0 7,5 15 22,5 30 2000 2005 2010 2015 2020 0 17,5 35 52,5 70 2000 2005 2010 2015 2020
  3. 3. #1 - UCaaS is the New Normal
  4. 4. Hosted Voice has Crossed the Chasm
  5. 5. 0,0M 0,5M 1,0M 1,5M 2,0M 2,5M 2014 2015 2016 2017 2018 (est) 2019 (est) CAGR 30% Hosted Voice Seats NL
  6. 6. UCaaS CCaaS Teams
  7. 7. UCaaS CCaaS Teams
  8. 8. #2 - Contextual Communications
  9. 9. 5 “I’m on the corner of 4th & Main.” Your reservations are confirmed for Friday. “I’ll help you resolve this issue right now.” The keys are under the mat. This new fall look is perfect for you. “Calling to check in on our newest product.” Great communications is essential to successful Applications
  10. 10. Uber connects drivers & passengers with each other without disclosing personal phone numbers
  11. 11. #3 - Augmented Intelligence
  12. 12. 2015 - 2020 - 2025 - 2030 - 2035 - 2040 - 2045
  13. 13. Alexa Skills 0K 10K 20K 30K 16Q4 17Q1 17Q2 17Q3 17Q4 18Q1
  14. 14. Contextual Search Calendar & Tasks Conferencing Transcripts & Translation Data Retrieval
  15. 15. #4 - CPaaS
  16. 16. CPaaS - Communication Platform as a Service UCaaS CCaaS Teams
  17. 17. CPaaS platform providers
  18. 18. 0 2 4 6 8 2015 2016 2017 2018 CAGR 172% CPaaS NA Revenue (B$)
  19. 19. #5 - Digital Transformation
  20. 20. Gartner: “By 2020, 75% of application purchases will be built, not bought.”
  21. 21. IP-PBX UCaaS CPaaS & AI T E C H N O L O G Y B U S I N E S S
  22. 22. #5 - Digital Transformation #1 - UCaaS is the New Normal #2 - Contextual Communications #3 - Augmented Intelligence #4 - CPaaS
  23. 23. ”The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday’s logic.” Peter Drucker (1909 - 2005)
  24. 24. Rob Kurver White Rabbit, Founding Partner @robkurver

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