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© 2013 Skillsoft Ireland Limited
© 2013 Skillsoft Ireland Limited
TELUS’ Cutting Edge Custom Solutions that
Leverage Gamin...
© 2013 Skillsoft Ireland Limited
2
Who is today
•culture: “future friendly”
•41k team members: 10k contractors
•52/48 mix:...
© 2013 Skillsoft Ireland Limited 3
Learning Growth Model
Stage 1
Supplement
Stage 2
Target
Stage 3
Align
Stage 5
OptimizeS...
© 2013 Skillsoft Ireland Limited
Benefits of Interactive Learning
1. Increase team member engagement
2. Enhance our cultur...
© 2013 Skillsoft Ireland Limited 5
TELUS Quest Series
Objective: Show how the spirit of stellar customer service is enacte...
© 2013 Skillsoft Ireland Limited 6
© 2013 Skillsoft Ireland Limited 7
Quest - Update
Game
Elements
DMC
Testing and
Pilot
Communication
Dynamics
Mechanics
Com...
© 2013 Skillsoft Ireland Limited 8
© 2013 Skillsoft Ireland Limited 9
© 2013 Skillsoft Ireland Limited 10
© 2013 Skillsoft Ireland Limited 11
Text “QUEST” to
222377 (spells ACCESS)
and see what we have in
store for our team
memb...
© 2013 Skillsoft Ireland Limited
Benny Ramos
Interactive Learning Team
Learn more about our TELUS Transformation
Office at...
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Interactive Learning (Gaming) Initiative. Winner Best Custom Design @ Perspectives 2013

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Interactive Learning (Gaming) Initiative. Winner Best Custom Design @ Perspectives 2013

  1. 1. © 2013 Skillsoft Ireland Limited © 2013 Skillsoft Ireland Limited TELUS’ Cutting Edge Custom Solutions that Leverage Gaming and Mobile Learning Robin Yap and Benny Ramos, Learning and Collaboration May, 2013 Award Winner
  2. 2. © 2013 Skillsoft Ireland Limited 2 Who is today •culture: “future friendly” •41k team members: 10k contractors •52/48 mix: 5 bargaining units •20% ESL: 50% mobile: 3% disabilities yesterday 24 / 64 70 / 80
  3. 3. © 2013 Skillsoft Ireland Limited 3 Learning Growth Model Stage 1 Supplement Stage 2 Target Stage 3 Align Stage 5 OptimizeStage 4 Integrate formal informal social
  4. 4. © 2013 Skillsoft Ireland Limited Benefits of Interactive Learning 1. Increase team member engagement 2. Enhance our culture of collaboration 3. Promote social learning 4. Strengthen social ties 5. Enhance recognition and reward 6. Alignment of skills and abilities to solve real-work TELUS problems 7. Improved awareness of TELUS frameworks, methodologies and governing philosophies 8. Demonstrate our Future is Friendly brand promise
  5. 5. © 2013 Skillsoft Ireland Limited 5 TELUS Quest Series Objective: Show how the spirit of stellar customer service is enacted across multiple functions within the organization. Process: This Quest learning environment allows team members to see the Quest series from the viewpoint of different roles and fully understand the continuity of the program across TELUS. The integrated experience will enable team members to take on different roles by visiting locations throughout “TELUS City.” Payoff: Help all team members meaningfully embrace the concept of Quest. Target Audience: All TELUS Team Members
  6. 6. © 2013 Skillsoft Ireland Limited 6
  7. 7. © 2013 Skillsoft Ireland Limited 7 Quest - Update Game Elements DMC Testing and Pilot Communication Dynamics Mechanics Components Navigation Continuity Measurement L&D Teams HR Teams Networks
  8. 8. © 2013 Skillsoft Ireland Limited 8
  9. 9. © 2013 Skillsoft Ireland Limited 9
  10. 10. © 2013 Skillsoft Ireland Limited 10
  11. 11. © 2013 Skillsoft Ireland Limited 11 Text “QUEST” to 222377 (spells ACCESS) and see what we have in store for our team members
  12. 12. © 2013 Skillsoft Ireland Limited Benny Ramos Interactive Learning Team Learn more about our TELUS Transformation Office at www.TELUS.com/Learning Dr. Robin Yap

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